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HP NX9020, NX9040, NX9030, ZE4900 Flowchart 2.18-No Network/Modem Connection, Troubleshooting, 2-24

Models: NX9020

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Page 62

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Troubleshooting

Flowchart 2.18—No Network/Modem Connection

No network or modem connection.

Network

or modem

jack active?

Digital

line?

Replace jack or have jack activated.

Connect

to nondigital

line.

NIC/modem

configured

in OS?

Disconnect all

power from

the notebook

and open.

Reseat

NIC/modem

(if applicable).

Reload

drivers and reconfigure.

OK?

Replace

NIC/modem

(if applicable).

OK?

Replace system board.

Done

2–24	Maintenance and Service Guide

Page 62

Image 62

HP NX9020, NX9040, NX9030 Flowchart 2.18-No Network/Modem Connection, Troubleshooting, 2-24, Maintenance and Service Guide

Contents

and nx9020 Notebook PC Compaq Presario 2200 Series Notebook Maintenance and Service GuideHP Pavilion ze4900 Notebook PC HP Compaq nx9040, nx9030 Compaq Presario 2200 Series Notebook First Edition August Maintenance and Service Guide HP Pavilion ze4900 Notebook PCHP Compaq nx9040, nx9030, and nx9020 Notebook PC Document Part Number1 Product Description Contents2 Troubleshooting 3 Illustrated Parts CatalogContents 4 Removal and Replacement Preliminaries5 Removal and Replacement Procedures C Screw Listing Index 6 Specifications A Connector Pin AssignmentsB Power Cord Set Requirements Product Description Maintenance and Service GuideDescription 1.1 ModelsModel Naming Conventions OptionsDescription Model Naming Conventions ContinuedMaintenance and Service Guide OptionsTaiwan HP Compaq nx9040, nx9030, and nx9020Product Description Product Description HP Compaq nx9040, nx9030, and nx9020 ContinuedMaintenance and Service Guide HP Compaq nx9040, nx9030, and nx9020 Continued Product DescriptionProduct Description Maintenance and Service GuideHP Compaq nx9040, nx9030, and nx9020 Continued HP Compaq nx9040, nx9030, and nx9020 Continued Product DescriptionProduct Description Maintenance and Service GuideHP Compaq nx9040, nx9030, and nx9020 Continued 1.2 Features Full-size Windows keyboard with embedded numeric keypad Support for the following optical drives 1.3 Resetting the Notebook 1.4 Power Management Front and Right-Side Components - HP Pavilion ze4900 1.5 External ComponentsMaintenance and Service Guide Product DescriptionFunction Front and Right-Side Components HP Pavilion ze4900Component Product Description1-17 Maintenance and Service GuideProduct Description Component Front and Right-Side Components HP Compaq nx9040, nx9030, nx9020and Compaq Presario FunctionMaintenance and Service Guide Rear and Left-Side ComponentsHP Pavilion ze4900, HP Compaq nx9030, nx9020 and Compaq Presario Rear and Left-Side Components - HP Pavilion ze4900Rear and Left-Side Components HP Pavilion ze4900, HP Compaq nx9030, nx9020and Compaq Presario 2200 Continued ComponentRear and Left-Side Components - HP Compaq nx9040 Rear and Left-Side Components HP Compaq nx9040Maintenance and Service Guide ComponentFunction Rear and Left-Side Components HP Compaq nx9040 ContinuedComponent Product DescriptionProduct Description Maintenance and Service GuideKeyboard Components - HP Pavilion ze4900 1-23Function Keyboard Components HP Pavilion ze4900Component Product Description1-25 Maintenance and Service GuideProduct Description Component Keyboard Components HP Compaq nx9040, nx9030, nx9020and Compaq Presario FunctionProduct Description Maintenance and Service GuideTop Components - HP Pavilion ze4900 1-27Component Top ComponentsHP Pavilion ze4900 Function1-29 Maintenance and Service GuideProduct Description Function Top Components HP Compaq nx9040, nx9030, nx9020 and Compaq PresarioComponent Product DescriptionProduct Description Maintenance and Service GuideBottom Components 1-31Function Bottom ComponentsComponent Product Description1.6 Design Overview Maintenance and Service Guide Troubleshooting2.1 Computer Setup 2. Select the Main, Security, Advanced, or Tools menu Using Computer SetupSelect Exit Load Setup Defaults, and then press enter Select Exit Exit Saving Changes, and then press enterTroubleshooting Selecting from the Main MenuMain Menu Maintenance and Service GuideTroubleshooting Selecting from the Security MenuSecurity Menu SelectAdvanced Menu Selecting from the Advanced MenuSelecting from the Tools Menu TroubleshootingTroubleshooting 2.2 Troubleshooting FlowchartsTroubleshooting Flowcharts Overview FlowchartIs there power? Flowchart 2.1-Initial TroubleshootingBegin troubleshooting Go to“Flowchart 2.3-No Power Part 2.” Flowchart 2.2-No Power, PartTroubleshooting “Flowchart 2.4-No Power Part 3.”Maintenance and Service Guide Flowchart 2.3-No Power, PartTroubleshooting “Flowchart 2.2-No Power Part 1.”Flowchart 2.4-No Power, Part Maintenance and Service Guide Flowchart 2.5-No Power, PartTroubleshooting “Flowchart 2.4-No Power Part 3.”system Flowchart 2.6-No Video, Partdisplay*? Maintenance and Service Guide Flowchart 2.7-No Video, PartTroubleshooting 2-13go to “Flowchart 2.9-No OS Loading, Hard Drive, Part 1.” Flowchart 2.8-No Operating System OS LoadingTroubleshooting go to “Flowchart 2.12-No OS Loading Diskette Drive.”“Flowchart 2.15-Nonfunctioning Device.” Flowchart 2.9-No OS Loading, Hard Drive, Part“Flowchart 2.12-No OS Loading Diskette Drive.” 2.10-No OSFlowchart 2.10-No OS Loading, Hard Drive, Part System RestoreFlowchart 2.11-No OS Loading, Hard Drive, Part “Flowchart 2.10-No OS Loading, Hard Drive, Part 2.”Flowchart 2.12-No OS Loading, Diskette Drive Maintenance and Service Guide Flowchart 2.13-No OS Loading, CD-ROM or DVD-ROM DriveTroubleshooting “Flowchart 2.15-Nonfunctioning Device.”Maintenance and Service Guide Flowchart 2.14-No AudioTroubleshooting 2-20Maintenance and Service Guide Flowchart 2.15-Nonfunctioning DeviceTroubleshooting “Flowchart 2.8-No Operating System OS Loading.”Maintenance and Service Guide Flowchart 2.16-Nonfunctioning KeyboardTroubleshooting 2-22Maintenance and Service Guide Flowchart 2.17-Nonfunctioning Pointing DeviceTroubleshooting 2-23Maintenance and Service Guide Flowchart 2.18-No Network/Modem ConnectionTroubleshooting drivers and reconfigureIllustrated Parts Catalog 3.1 Serial Number LocationNotebook Major Components 3.2 Notebook Major ComponentsMaintenance and Service Guide Illustrated Parts CatalogMaintenance and Service Guide Spare Parts Notebook Major ComponentsSwitch board Item DescriptionIllustrated Parts Catalog Maintenance and Service GuideNotebook Major Components Spare Part Spare Parts Notebook Major Components ContinuedMaintenance and Service Guide DescriptionIllustrated Parts Catalog Maintenance and Service GuideNotebook Major Components Item Description Maintenance and Service GuideSpare Parts Notebook Major Components Continued NumberIllustrated Parts Catalog Maintenance and Service GuideNotebook Major Components Maintenance and Service Guide Wireless LAN antenna cables not illustrated10 Wireless button boards includes cable Spare Parts Notebook Major Components ContinuedIllustrated Parts Catalog Maintenance and Service GuideNotebook Major Components 3-10Spare Parts Notebook Major Components Continued 16 Battery packsMaintenance and Service Guide Spare PartMass Storage Devices 3.3 Mass Storage DevicesMaintenance and Service Guide Illustrated Parts CatalogSpare Part Mass Storage Devices Spare Part Number InformationMaintenance and Service Guide DescriptionPower cords 3.4 MiscellaneousSpare Parts Miscellaneous not illustrated Illustrated Parts CatalogRemoval and Replacement Preliminaries 4.1 Tools RequiredPlastic Parts 4.2 Service ConsiderationsCables and Connectors 4.3 Preventing Damage to Removable Drives 4.5 Packaging and Transporting Precautions 4.4 Preventing Electrostatic DamageUse the following grounding precautions at workstations 4.6 Workstation Precautions4.7 Grounding Equipment and Methods Antistatic tape Antistatic smocks, aprons, and sleeve protectors Removal and Replacement Preliminaries Typical Electrostatic Voltage LevelsStatic-Shielding Materials Maintenance and Service GuideRemoval and Replacement Procedures 5.1 Serial NumberRemoval and Replacement Procedures 5.2 Disassembly Sequence ChartDisassembly Sequence Chart SectionMaintenance and Service Guide Disassembly Sequence Chart ContinuedRemoval and Replacement Procedures Section5.3 Preparing the Notebook for Disassembly Spare Part Number Information4. Remove the battery pack by following these steps Spare Part Number Information 5. Remove the hard drive by following these stepsf. Remove the hard drive bezel Removal and Replacement ProceduresMaintenance and Service Guide Removing the Hard Drive BezelRemoval and Replacement Procedures h. Remove the hard drive frame i. Remove the hard drive connectorReverse the above procedure to reassemble and install the hard drive Maintenance and Service GuideMaintenance and Service Guide 5.4 Notebook FeetRemoval and Replacement Procedures Replacing the Notebook Feet5.5 Memory Module Reverse the above procedure to install a memory module 5.6 Mini PCI Communications Board Spare Part Number InformationRemoving a Mini PCI Communications Board Maintenance and Service Guide 5.7 Keyboard CoverRemoval and Replacement Procedures Spare Part Number Information4. Turn the notebook display-side up with the front panel toward you Spare Part Number Information 5.8 KeyboardRemoval and Replacement Procedures 5-16Releasing the Keyboard Maintenance and Service Guide Reverse the above procedure to install the keyboardRemoval and Replacement Procedures 6. Remove the keyboard5.9 Switch Board Removing the Switch Board7. Remove the switch board 5.10 Speakers Removing the SpeakersRemoving the Optical Drive 5.11 Optical DriveSpare Part Number Information Maintenance and Service Guide 5.12 Display AssemblyRemoval and Replacement Procedures Spare Part Number InformationMaintenance and Service Guide Removing the Wireless Antenna BoardsRemoval and Replacement Procedures 5-24Maintenance and Service Guide Removing the Display Assembly ScrewsRemoval and Replacement Procedures 5. Disconnect the display cable 1 from the system boardRemoval and Replacement Procedures Reverse the above procedure to install the display assemblyRemoving the Display Assembly Maintenance and Service GuideSpare Part Number Information 5.13 Top CoverSpeakers Section Removing the Top Cover Screws 6. Turn the notebook top-side up with the rear panel toward you Maintenance and Service Guide Reverse the above procedure to install the top coverRemoval and Replacement Procedures 10. Lift the top cover straight up and remove itMaintenance and Service Guide 5.14 Heat SinkRemoval and Replacement Procedures Spare Part Number Information2. Disconnect the fan cable 1 from the system board Maintenance and Service Guide 5.15 ProcessorRemoval and Replacement Procedures Spare Part Number InformationMaintenance and Service Guide Reverse the above procedure to install the processorRemoval and Replacement Procedures 3. Lift the processor 2 straight up and remove itSpeakers Section 5.16 Wireless Button BoardSpare Part Number Information Reverse the above procedure to install the wireless button board 2. Disconnect the wireless button board cable 1 from the system board4. Remove the wireless button board Removing the Wireless Button BoardSpeakers Section 5.17 Diskette DriveSpare Part Number Information Maintenance and Service Guide Reverse the above procedure to install the diskette driveRemoval and Replacement Procedures 4. Remove the diskette driveSpeakers Section 5.18 Diskette Drive CoverSpare Part Number Information Maintenance and Service Guide Reverse the above procedure to install the diskette drive coverRemoval and Replacement Procedures 3. Remove the diskette drive coverSpeakers Section 5.19 System BoardSpare Part Number Information Removing the System Board Screws Step 6 applies only to HP Pavilion ze4900, HP Compaq nx9030 and nx9020, and Compaq Presario 2200 notebook models Step 7 applies only to HP Compaq nx9040 models Removal and Replacement ProceduresMaintenance and Service Guide 5-4410. Slide the system board away from the base enclosure at an angle Dimensions SpecificationsNotebook Stand-alone power requirementsNotebook Continued SpecificationsTemperature Relative humidity noncondensingDimensions 15.0-inch, XGA, TFT DisplaySpecifications Pixel resolutionDimensions 14.1-inch, XGA, TFT DisplaySpecifications Pixel resolutionDimensions 4200-rpm Hard DrivesSpecifications Operating temperatureDimensions Primary 6-cell, Li-Ion Battery PackSpecifications TemperatureDimensions Optional 8-cell, Li-Ion Battery PackSpecifications TemperatureAccess time 24X Max DVD+RW/R and CD-RW DriveSpecifications Applicable diskAccess time 24X Max DVD/CD-RW Combo DriveSpecifications Maintenance and Service GuideData transfer rate 24X Max DVD/CD-RW Combo Drive ContinuedSpecifications Startup timeAccess time 8X MAX DVD-ROM DriveSpecifications Maintenance and Service GuideSpecifications 8X MAX DVD-ROM Drive ContinuedSystem DMA Data transfer rateMaintenance and Service Guide System InterruptsSpecifications Hardware IRQHardware IRQ System Interrupts ContinuedSpecifications System FunctionMaintenance and Service Guide System I/O AddressesSpecifications I/O Address hexI/O Address hex System I/O Addresses ContinuedSpecifications 6-16System I/O Addresses Continued SpecificationsMaintenance and Service Guide I/O Address hexSize System Memory MapSpecifications Memory AddressSignal Connector Pin AssignmentsTable A-1 Universal Serial Bus SignalConnector Pin Assignments Table A-2 RJ-45 NetworkTable A-3 S-Video SignalSignal Table A-4 External MonitorConnector Pin Assignments SignalConnector Pin Assignments Table A-5 RJ-11 ModemTable A-6 Audio-In Microphone SignalSignal Table A-7 Audio-Out HeadphoneConnector Pin Assignments SignalSignal Table A-8 ParallelConnector Pin Assignments SignalSignal Table A-9 SerialConnector Pin Assignments SignalGeneral Requirements Power Cord Set Requirements3-Conductor Power Cord Set Power Cord Set Requirements 3-Conductor Power Cord Set RequirementsCountry-Specific Requirements CountryMaintenance and Service Guide 3-Conductor Power Cord Set Requirements ContinuedPower Cord Set Requirements CountryScrew Listing Maintenance and Service GuidePhillips M2.0×6.0 Screw Locations Table C-1 Phillips PM2.0×6.0 ScrewWhere used Screw ListingMaintenance and Service Guide Table C-1 Phillips PM2.0×6.0 Screw ContinuedWhere used Phillips M2.0×6.0 Screw LocationsPhillips M2.0×6.0 Screw Locations Where usedTable C-1 Phillips PM2.0×6.0 Screw Continued Screw ListingTable C-1 Phillips PM2.0×6.0 Screw Continued Where usedMaintenance and Service Guide Phillips M2.0×6.0 Screw LocationsWhere used Table C-2 Phillips PM1.5×5.0 Shoulder Screw and PM2.5×4.0 ScrewWhere used Phillips M1.5×5.0 Shoulder Screw and PM2.5×4.0 Screw LocationsMaintenance and Service Guide Table C-3 Phillips PM2.0×4.0 ScrewWhere used Phillips M2.0×4.0 Screw LocationsPhillips M2.0×4.0 Screw Locations Table C-3 Phillips PM2.0×4.0 Screw ContinuedWhere used Screw ListingTable C-3 Phillips PM2.0×4.0 Screw Continued Where usedMaintenance and Service Guide Phillips M2.0×4.0 Screw LocationsPhillips M2.0×4.0 Screw Locations Where usedTable C-3 Phillips PM2.0×4.0 Screw Continued Screw ListingMaintenance and Service Guide Table C-4 Phillips PM2.0×3.0 ScrewWhere used Phillips M2.0×3.0 Screw LocationsPhillips M2.0×3.0 Screw Locations Table C-4 Phillips PM2.0×3.0 Screw ContinuedWhere used Screw ListingMaintenance and Service Guide Table C-5 Phillips PM2.0×8.0 ScrewWhere used Phillips M2.0×8.0 Screw LocationsPhillips M2.0×8.0 Screw Locations Table C-5 Phillips PM2.0×8.0 Screw ContinuedWhere used Screw ListingMaintenance and Service Guide Table C-6 Phillips PM2.0×5.0 ScrewWhere used Phillips M2.0×5.0 Screw LocationsPhillips M1.5×5.0 Screw Locations Table C-7 Phillips PM1.5×5.0 ScrewWhere used Screw ListingMaintenance and Service Guide Table C-8 Phillips PM2.0×9.0 ScrewWhere used Phillips M2.0×9.0 Screw LocationsHM5.0×9.0 Screwlock Locations - HP Compaq nx9040 Notebook Models Table C-9 HM5.0×9.0 ScrewlockWhere used Screw ListingMaintenance and Service Guide Table C-9 HM5.0×9.0 Screwlock ContinuedWhere used Screw ListingPhillips M1.5×12.0 Screw Locations Table C-10 Phillips PM1.5×12.0 ScrewWhere used Screw ListingIndex Page Page Page

Flowchart 2.18—No Network/Modem Connection

drivers and reconfigure.

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