HP Pavilion ze4900 Notebook PC HP Compaq nx9040, nx9030
Maintenance and Service Guide
and nx9020 Notebook PC Compaq Presario 2200 Series Notebook
HP Compaq nx9040, nx9030, and nx9020 Notebook PC
Maintenance and Service Guide HP Pavilion ze4900 Notebook PC
Compaq Presario 2200 Series Notebook First Edition August
Document Part Number
2 Troubleshooting
Contents
1 Product Description
3 Illustrated Parts Catalog
5 Removal and Replacement Procedures
4 Removal and Replacement Preliminaries
Contents
B Power Cord Set Requirements
6 Specifications A Connector Pin Assignments
C Screw Listing Index
Maintenance and Service Guide
Product Description
Model Naming Conventions
1.1 Models
Description
Options
Maintenance and Service Guide
Model Naming Conventions Continued
Description
Options
Product Description
HP Compaq nx9040, nx9030, and nx9020
Taiwan
Maintenance and Service Guide
HP Compaq nx9040, nx9030, and nx9020 Continued
Product Description
Product Description
HP Compaq nx9040, nx9030, and nx9020 Continued
HP Compaq nx9040, nx9030, and nx9020 Continued
Maintenance and Service Guide
Product Description
Product Description
HP Compaq nx9040, nx9030, and nx9020 Continued
HP Compaq nx9040, nx9030, and nx9020 Continued
Maintenance and Service Guide
Product Description
1.2 Features
Full-size Windows keyboard with embedded numeric keypad
Support for the following optical drives
1.3 Resetting the Notebook
1.4 Power Management
Maintenance and Service Guide
1.5 External Components
Front and Right-Side Components - HP Pavilion ze4900
Product Description
Component
Front and Right-Side Components HP Pavilion ze4900
Function
Product Description
Product Description
Maintenance and Service Guide
1-17
and Compaq Presario
Front and Right-Side Components HP Compaq nx9040, nx9030, nx9020
Component
Function
HP Pavilion ze4900, HP Compaq nx9030, nx9020 and Compaq Presario
Rear and Left-Side Components
Maintenance and Service Guide
Rear and Left-Side Components - HP Pavilion ze4900
and Compaq Presario 2200 Continued
HP Pavilion ze4900, HP Compaq nx9030, nx9020
Rear and Left-Side Components
Component
Maintenance and Service Guide
Rear and Left-Side Components HP Compaq nx9040
Rear and Left-Side Components - HP Compaq nx9040
Component
Component
Rear and Left-Side Components HP Compaq nx9040 Continued
Function
Product Description
Keyboard Components - HP Pavilion ze4900
Maintenance and Service Guide
Product Description
1-23
Component
Keyboard Components HP Pavilion ze4900
Function
Product Description
Product Description
Maintenance and Service Guide
1-25
and Compaq Presario
Keyboard Components HP Compaq nx9040, nx9030, nx9020
Component
Function
Top Components - HP Pavilion ze4900
Maintenance and Service Guide
Product Description
1-27
HP Pavilion ze4900
Top Components
Component
Function
Product Description
Maintenance and Service Guide
1-29
Component
Top Components HP Compaq nx9040, nx9030, nx9020 and Compaq Presario
Function
Product Description
Bottom Components
Maintenance and Service Guide
Product Description
1-31
Component
Bottom Components
Function
Product Description
1.6 Design Overview
2.1 Computer Setup
Troubleshooting
Maintenance and Service Guide
Select Exit Load Setup Defaults, and then press enter
Using Computer Setup
2. Select the Main, Security, Advanced, or Tools menu
Select Exit Exit Saving Changes, and then press enter
Main Menu
Selecting from the Main Menu
Troubleshooting
Maintenance and Service Guide
Security Menu
Selecting from the Security Menu
Troubleshooting
Select
Selecting from the Tools Menu
Selecting from the Advanced Menu
Advanced Menu
Troubleshooting
Troubleshooting Flowcharts Overview
2.2 Troubleshooting Flowcharts
Troubleshooting
Flowchart
Begin troubleshooting
Flowchart 2.1-Initial Troubleshooting
Is there power?
Go to
Troubleshooting
Flowchart 2.2-No Power, Part
“Flowchart 2.3-No Power Part 2.”
“Flowchart 2.4-No Power Part 3.”
Troubleshooting
Flowchart 2.3-No Power, Part
Maintenance and Service Guide
“Flowchart 2.2-No Power Part 1.”
Flowchart 2.4-No Power, Part
Troubleshooting
Flowchart 2.5-No Power, Part
Maintenance and Service Guide
“Flowchart 2.4-No Power Part 3.”
display*?
Flowchart 2.6-No Video, Part
system
Troubleshooting
Flowchart 2.7-No Video, Part
Maintenance and Service Guide
2-13
Troubleshooting
Flowchart 2.8-No Operating System OS Loading
go to “Flowchart 2.9-No OS Loading, Hard Drive, Part 1.”
go to “Flowchart 2.12-No OS Loading Diskette Drive.”
“Flowchart 2.12-No OS Loading Diskette Drive.”
Flowchart 2.9-No OS Loading, Hard Drive, Part
“Flowchart 2.15-Nonfunctioning Device.”
2.10-No OS
System Restore
Flowchart 2.10-No OS Loading, Hard Drive, Part
“Flowchart 2.10-No OS Loading, Hard Drive, Part 2.”
Flowchart 2.11-No OS Loading, Hard Drive, Part
Flowchart 2.12-No OS Loading, Diskette Drive
Troubleshooting
Flowchart 2.13-No OS Loading, CD-ROM or DVD-ROM Drive
Maintenance and Service Guide
“Flowchart 2.15-Nonfunctioning Device.”
Troubleshooting
Flowchart 2.14-No Audio
Maintenance and Service Guide
2-20
Troubleshooting
Flowchart 2.15-Nonfunctioning Device
Maintenance and Service Guide
“Flowchart 2.8-No Operating System OS Loading.”
Troubleshooting
Flowchart 2.16-Nonfunctioning Keyboard
Maintenance and Service Guide
2-22
Troubleshooting
Flowchart 2.17-Nonfunctioning Pointing Device
Maintenance and Service Guide
2-23
Troubleshooting
Flowchart 2.18-No Network/Modem Connection
Maintenance and Service Guide
drivers and reconfigure
3.1 Serial Number Location
Illustrated Parts Catalog
Maintenance and Service Guide
3.2 Notebook Major Components
Notebook Major Components
Illustrated Parts Catalog
Switch board
Spare Parts Notebook Major Components
Maintenance and Service Guide
Item Description
Notebook Major Components
Maintenance and Service Guide
Illustrated Parts Catalog
Maintenance and Service Guide
Spare Parts Notebook Major Components Continued
Spare Part
Description
Notebook Major Components
Maintenance and Service Guide
Illustrated Parts Catalog
Spare Parts Notebook Major Components Continued
Maintenance and Service Guide
Item Description
Number
Notebook Major Components
Maintenance and Service Guide
Illustrated Parts Catalog
10 Wireless button boards includes cable
Wireless LAN antenna cables not illustrated
Maintenance and Service Guide
Spare Parts Notebook Major Components Continued
Notebook Major Components
Maintenance and Service Guide
Illustrated Parts Catalog
3-10
Maintenance and Service Guide
16 Battery packs
Spare Parts Notebook Major Components Continued
Spare Part
Maintenance and Service Guide
3.3 Mass Storage Devices
Mass Storage Devices
Illustrated Parts Catalog
Maintenance and Service Guide
Mass Storage Devices Spare Part Number Information
Spare Part
Description
Spare Parts Miscellaneous not illustrated
3.4 Miscellaneous
Power cords
Illustrated Parts Catalog
4.1 Tools Required
Removal and Replacement Preliminaries
Cables and Connectors
4.2 Service Considerations
Plastic Parts
4.3 Preventing Damage to Removable Drives
4.4 Preventing Electrostatic Damage
4.5 Packaging and Transporting Precautions
4.7 Grounding Equipment and Methods
4.6 Workstation Precautions
Use the following grounding precautions at workstations
Antistatic tape Antistatic smocks, aprons, and sleeve protectors
Static-Shielding Materials
Typical Electrostatic Voltage Levels
Removal and Replacement Preliminaries
Maintenance and Service Guide
5.1 Serial Number
Removal and Replacement Procedures
Disassembly Sequence Chart
5.2 Disassembly Sequence Chart
Removal and Replacement Procedures
Section
Removal and Replacement Procedures
Disassembly Sequence Chart Continued
Maintenance and Service Guide
Section
Spare Part Number Information
5.3 Preparing the Notebook for Disassembly
4. Remove the battery pack by following these steps
5. Remove the hard drive by following these steps
Spare Part Number Information
Maintenance and Service Guide
Removal and Replacement Procedures
f. Remove the hard drive bezel
Removing the Hard Drive Bezel
Reverse the above procedure to reassemble and install the hard drive
h. Remove the hard drive frame i. Remove the hard drive connector
Removal and Replacement Procedures
Maintenance and Service Guide
Removal and Replacement Procedures
5.4 Notebook Feet
Maintenance and Service Guide
Replacing the Notebook Feet
5.5 Memory Module
Reverse the above procedure to install a memory module
Spare Part Number Information
5.6 Mini PCI Communications Board
Removing a Mini PCI Communications Board
Removal and Replacement Procedures
5.7 Keyboard Cover
Maintenance and Service Guide
Spare Part Number Information
4. Turn the notebook display-side up with the front panel toward you
Removal and Replacement Procedures
5.8 Keyboard
Spare Part Number Information
5-16
Releasing the Keyboard
Removal and Replacement Procedures
Reverse the above procedure to install the keyboard
Maintenance and Service Guide
6. Remove the keyboard
Removing the Switch Board
5.9 Switch Board
7. Remove the switch board
Removing the Speakers
5.10 Speakers
Spare Part Number Information
5.11 Optical Drive
Removing the Optical Drive
Removal and Replacement Procedures
5.12 Display Assembly
Maintenance and Service Guide
Spare Part Number Information
Removal and Replacement Procedures
Removing the Wireless Antenna Boards
Maintenance and Service Guide
5-24
Removal and Replacement Procedures
Removing the Display Assembly Screws
Maintenance and Service Guide
5. Disconnect the display cable 1 from the system board
Removing the Display Assembly
Reverse the above procedure to install the display assembly
Removal and Replacement Procedures
Maintenance and Service Guide
Speakers Section
5.13 Top Cover
Spare Part Number Information
Removing the Top Cover Screws
6. Turn the notebook top-side up with the rear panel toward you
Removal and Replacement Procedures
Reverse the above procedure to install the top cover
Maintenance and Service Guide
10. Lift the top cover straight up and remove it
Removal and Replacement Procedures
5.14 Heat Sink
Maintenance and Service Guide
Spare Part Number Information
2. Disconnect the fan cable 1 from the system board
Removal and Replacement Procedures
5.15 Processor
Maintenance and Service Guide
Spare Part Number Information
Removal and Replacement Procedures
Reverse the above procedure to install the processor
Maintenance and Service Guide
3. Lift the processor 2 straight up and remove it
Spare Part Number Information
5.16 Wireless Button Board
Speakers Section
4. Remove the wireless button board
2. Disconnect the wireless button board cable 1 from the system board
Reverse the above procedure to install the wireless button board
Removing the Wireless Button Board
Spare Part Number Information
5.17 Diskette Drive
Speakers Section
Removal and Replacement Procedures
Reverse the above procedure to install the diskette drive
Maintenance and Service Guide
4. Remove the diskette drive
Spare Part Number Information
5.18 Diskette Drive Cover
Speakers Section
Removal and Replacement Procedures
Reverse the above procedure to install the diskette drive cover
Maintenance and Service Guide
3. Remove the diskette drive cover
Spare Part Number Information
5.19 System Board
Speakers Section
Removing the System Board Screws
Step 6 applies only to HP Pavilion ze4900, HP Compaq nx9030 and nx9020, and Compaq Presario 2200 notebook models
Maintenance and Service Guide
Removal and Replacement Procedures
Step 7 applies only to HP Compaq nx9040 models
5-44
10. Slide the system board away from the base enclosure at an angle
Notebook
Specifications
Dimensions
Stand-alone power requirements
Temperature
Specifications
Notebook Continued
Relative humidity noncondensing
Specifications
15.0-inch, XGA, TFT Display
Dimensions
Pixel resolution
Specifications
14.1-inch, XGA, TFT Display
Dimensions
Pixel resolution
Specifications
4200-rpm Hard Drives
Dimensions
Operating temperature
Specifications
Primary 6-cell, Li-Ion Battery Pack
Dimensions
Temperature
Specifications
Optional 8-cell, Li-Ion Battery Pack
Dimensions
Temperature
Specifications
24X Max DVD+RW/R and CD-RW Drive
Access time
Applicable disk
Specifications
24X Max DVD/CD-RW Combo Drive
Access time
Maintenance and Service Guide
Specifications
24X Max DVD/CD-RW Combo Drive Continued
Data transfer rate
Startup time
Specifications
8X MAX DVD-ROM Drive
Access time
Maintenance and Service Guide
System DMA
8X MAX DVD-ROM Drive Continued
Specifications
Data transfer rate
Specifications
System Interrupts
Maintenance and Service Guide
Hardware IRQ
Specifications
System Interrupts Continued
Hardware IRQ
System Function
Specifications
System I/O Addresses
Maintenance and Service Guide
I/O Address hex
Specifications
System I/O Addresses Continued
I/O Address hex
6-16
Maintenance and Service Guide
Specifications
System I/O Addresses Continued
I/O Address hex
Specifications
System Memory Map
Size
Memory Address
Table A-1 Universal Serial Bus
Connector Pin Assignments
Signal
Signal
Table A-3 S-Video
Table A-2 RJ-45 Network
Connector Pin Assignments
Signal
Connector Pin Assignments
Table A-4 External Monitor
Signal
Signal
Table A-6 Audio-In Microphone
Table A-5 RJ-11 Modem
Connector Pin Assignments
Signal
Connector Pin Assignments
Table A-7 Audio-Out Headphone
Signal
Signal
Connector Pin Assignments
Table A-8 Parallel
Signal
Signal
Connector Pin Assignments
Table A-9 Serial
Signal
Signal
3-Conductor Power Cord Set
Power Cord Set Requirements
General Requirements
Country-Specific Requirements
3-Conductor Power Cord Set Requirements
Power Cord Set Requirements
Country
Power Cord Set Requirements
3-Conductor Power Cord Set Requirements Continued
Maintenance and Service Guide
Country
Maintenance and Service Guide
Screw Listing
Where used
Table C-1 Phillips PM2.0×6.0 Screw
Phillips M2.0×6.0 Screw Locations
Screw Listing
Where used
Table C-1 Phillips PM2.0×6.0 Screw Continued
Maintenance and Service Guide
Phillips M2.0×6.0 Screw Locations
Table C-1 Phillips PM2.0×6.0 Screw Continued
Where used
Phillips M2.0×6.0 Screw Locations
Screw Listing
Maintenance and Service Guide
Where used
Table C-1 Phillips PM2.0×6.0 Screw Continued
Phillips M2.0×6.0 Screw Locations
Where used
Table C-2 Phillips PM1.5×5.0 Shoulder Screw and PM2.5×4.0 Screw
Where used
Phillips M1.5×5.0 Shoulder Screw and PM2.5×4.0 Screw Locations
Where used
Table C-3 Phillips PM2.0×4.0 Screw
Maintenance and Service Guide
Phillips M2.0×4.0 Screw Locations
Where used
Table C-3 Phillips PM2.0×4.0 Screw Continued
Phillips M2.0×4.0 Screw Locations
Screw Listing
Maintenance and Service Guide
Where used
Table C-3 Phillips PM2.0×4.0 Screw Continued
Phillips M2.0×4.0 Screw Locations
Table C-3 Phillips PM2.0×4.0 Screw Continued
Where used
Phillips M2.0×4.0 Screw Locations
Screw Listing
Where used
Table C-4 Phillips PM2.0×3.0 Screw
Maintenance and Service Guide
Phillips M2.0×3.0 Screw Locations
Where used
Table C-4 Phillips PM2.0×3.0 Screw Continued
Phillips M2.0×3.0 Screw Locations
Screw Listing
Where used
Table C-5 Phillips PM2.0×8.0 Screw
Maintenance and Service Guide
Phillips M2.0×8.0 Screw Locations
Where used
Table C-5 Phillips PM2.0×8.0 Screw Continued
Phillips M2.0×8.0 Screw Locations
Screw Listing
Where used
Table C-6 Phillips PM2.0×5.0 Screw
Maintenance and Service Guide
Phillips M2.0×5.0 Screw Locations
Where used
Table C-7 Phillips PM1.5×5.0 Screw
Phillips M1.5×5.0 Screw Locations
Screw Listing
Where used
Table C-8 Phillips PM2.0×9.0 Screw
Maintenance and Service Guide
Phillips M2.0×9.0 Screw Locations
Where used
Table C-9 HM5.0×9.0 Screwlock
HM5.0×9.0 Screwlock Locations - HP Compaq nx9040 Notebook Models
Screw Listing
Where used
Table C-9 HM5.0×9.0 Screwlock Continued
Maintenance and Service Guide
Screw Listing
Where used
Table C-10 Phillips PM1.5×12.0 Screw
Phillips M1.5×12.0 Screw Locations
Screw Listing
Index
Page
Page
Page