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HP NX9030, NX9040, NX9020, ZE4900 manual Selecting from the Main Menu, Troubleshooting, To Do This

Models: NX9020

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Troubleshooting

Selecting from the Main Menu

	Table 2-1
	Main Menu

Select	To Do This

System Information	■ Change the system time and system date.
	■ View identification information about the
	notebook.
	■ View specification information about the
	processor, memory and cache size, and
	system ROM.

Maintenance and Service Guide

2–3

Page 41

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HP NX9030, NX9040, NX9020, ZE4900 Selecting from the Main Menu, Troubleshooting, To Do This, Maintenance and Service Guide

Contents

and nx9020 Notebook PC Compaq Presario 2200 Series Notebook Maintenance and Service GuideHP Pavilion ze4900 Notebook PC HP Compaq nx9040, nx9030 HP Compaq nx9040, nx9030, and nx9020 Notebook PC Maintenance and Service Guide HP Pavilion ze4900 Notebook PCCompaq Presario 2200 Series Notebook First Edition August Document Part Number2 Troubleshooting Contents1 Product Description 3 Illustrated Parts CatalogContents 4 Removal and Replacement Preliminaries5 Removal and Replacement Procedures C Screw Listing Index 6 Specifications A Connector Pin AssignmentsB Power Cord Set Requirements Maintenance and Service Guide Product DescriptionModel Naming Conventions 1.1 ModelsDescription OptionsMaintenance and Service Guide Model Naming Conventions ContinuedDescription OptionsTaiwan HP Compaq nx9040, nx9030, and nx9020Product Description Product Description HP Compaq nx9040, nx9030, and nx9020 ContinuedMaintenance and Service Guide Product Description HP Compaq nx9040, nx9030, and nx9020 ContinuedProduct Description Maintenance and Service GuideHP Compaq nx9040, nx9030, and nx9020 Continued Product Description HP Compaq nx9040, nx9030, and nx9020 ContinuedProduct Description Maintenance and Service GuideHP Compaq nx9040, nx9030, and nx9020 Continued 1.2 Features Full-size Windows keyboard with embedded numeric keypad Support for the following optical drives 1.3 Resetting the Notebook 1.4 Power Management Maintenance and Service Guide 1.5 External ComponentsFront and Right-Side Components - HP Pavilion ze4900 Product DescriptionComponent Front and Right-Side Components HP Pavilion ze4900Function Product Description1-17 Maintenance and Service GuideProduct Description and Compaq Presario Front and Right-Side Components HP Compaq nx9040, nx9030, nx9020Component FunctionHP Pavilion ze4900, HP Compaq nx9030, nx9020 and Compaq Presario Rear and Left-Side ComponentsMaintenance and Service Guide Rear and Left-Side Components - HP Pavilion ze4900and Compaq Presario 2200 Continued HP Pavilion ze4900, HP Compaq nx9030, nx9020Rear and Left-Side Components ComponentMaintenance and Service Guide Rear and Left-Side Components HP Compaq nx9040Rear and Left-Side Components - HP Compaq nx9040 ComponentComponent Rear and Left-Side Components HP Compaq nx9040 ContinuedFunction Product DescriptionKeyboard Components - HP Pavilion ze4900 Maintenance and Service GuideProduct Description 1-23Component Keyboard Components HP Pavilion ze4900Function Product Description1-25 Maintenance and Service GuideProduct Description and Compaq Presario Keyboard Components HP Compaq nx9040, nx9030, nx9020Component FunctionTop Components - HP Pavilion ze4900 Maintenance and Service GuideProduct Description 1-27HP Pavilion ze4900 Top ComponentsComponent Function1-29 Maintenance and Service GuideProduct Description Component Top Components HP Compaq nx9040, nx9030, nx9020 and Compaq PresarioFunction Product DescriptionBottom Components Maintenance and Service GuideProduct Description 1-31Component Bottom ComponentsFunction Product Description1.6 Design Overview Maintenance and Service Guide Troubleshooting2.1 Computer Setup Select Exit Load Setup Defaults, and then press enter Using Computer Setup2. Select the Main, Security, Advanced, or Tools menu Select Exit Exit Saving Changes, and then press enterMain Menu Selecting from the Main MenuTroubleshooting Maintenance and Service GuideSecurity Menu Selecting from the Security MenuTroubleshooting SelectSelecting from the Tools Menu Selecting from the Advanced MenuAdvanced Menu TroubleshootingTroubleshooting Flowcharts Overview 2.2 Troubleshooting FlowchartsTroubleshooting FlowchartBegin troubleshooting Flowchart 2.1-Initial TroubleshootingIs there power? Go toTroubleshooting Flowchart 2.2-No Power, Part“Flowchart 2.3-No Power Part 2.” “Flowchart 2.4-No Power Part 3.”Troubleshooting Flowchart 2.3-No Power, PartMaintenance and Service Guide “Flowchart 2.2-No Power Part 1.”Flowchart 2.4-No Power, Part Troubleshooting Flowchart 2.5-No Power, PartMaintenance and Service Guide “Flowchart 2.4-No Power Part 3.”system Flowchart 2.6-No Video, Partdisplay*? Troubleshooting Flowchart 2.7-No Video, PartMaintenance and Service Guide 2-13Troubleshooting Flowchart 2.8-No Operating System OS Loadinggo to “Flowchart 2.9-No OS Loading, Hard Drive, Part 1.” go to “Flowchart 2.12-No OS Loading Diskette Drive.”“Flowchart 2.12-No OS Loading Diskette Drive.” Flowchart 2.9-No OS Loading, Hard Drive, Part“Flowchart 2.15-Nonfunctioning Device.” 2.10-No OSSystem Restore Flowchart 2.10-No OS Loading, Hard Drive, Part“Flowchart 2.10-No OS Loading, Hard Drive, Part 2.” Flowchart 2.11-No OS Loading, Hard Drive, PartFlowchart 2.12-No OS Loading, Diskette Drive Troubleshooting Flowchart 2.13-No OS Loading, CD-ROM or DVD-ROM DriveMaintenance and Service Guide “Flowchart 2.15-Nonfunctioning Device.”Troubleshooting Flowchart 2.14-No AudioMaintenance and Service Guide 2-20Troubleshooting Flowchart 2.15-Nonfunctioning DeviceMaintenance and Service Guide “Flowchart 2.8-No Operating System OS Loading.”Troubleshooting Flowchart 2.16-Nonfunctioning KeyboardMaintenance and Service Guide 2-22Troubleshooting Flowchart 2.17-Nonfunctioning Pointing DeviceMaintenance and Service Guide 2-23Troubleshooting Flowchart 2.18-No Network/Modem ConnectionMaintenance and Service Guide drivers and reconfigure3.1 Serial Number Location Illustrated Parts CatalogMaintenance and Service Guide 3.2 Notebook Major ComponentsNotebook Major Components Illustrated Parts CatalogSwitch board Spare Parts Notebook Major ComponentsMaintenance and Service Guide Item DescriptionIllustrated Parts Catalog Maintenance and Service GuideNotebook Major Components Maintenance and Service Guide Spare Parts Notebook Major Components ContinuedSpare Part DescriptionIllustrated Parts Catalog Maintenance and Service GuideNotebook Major Components Spare Parts Notebook Major Components Continued Maintenance and Service GuideItem Description NumberIllustrated Parts Catalog Maintenance and Service GuideNotebook Major Components 10 Wireless button boards includes cable Wireless LAN antenna cables not illustratedMaintenance and Service Guide Spare Parts Notebook Major Components ContinuedNotebook Major Components Maintenance and Service GuideIllustrated Parts Catalog 3-10Maintenance and Service Guide 16 Battery packsSpare Parts Notebook Major Components Continued Spare PartMaintenance and Service Guide 3.3 Mass Storage DevicesMass Storage Devices Illustrated Parts CatalogMaintenance and Service Guide Mass Storage Devices Spare Part Number InformationSpare Part DescriptionSpare Parts Miscellaneous not illustrated 3.4 MiscellaneousPower cords Illustrated Parts Catalog4.1 Tools Required Removal and Replacement PreliminariesPlastic Parts 4.2 Service ConsiderationsCables and Connectors 4.3 Preventing Damage to Removable Drives 4.4 Preventing Electrostatic Damage 4.5 Packaging and Transporting PrecautionsUse the following grounding precautions at workstations 4.6 Workstation Precautions4.7 Grounding Equipment and Methods Antistatic tape Antistatic smocks, aprons, and sleeve protectors Static-Shielding Materials Typical Electrostatic Voltage LevelsRemoval and Replacement Preliminaries Maintenance and Service Guide5.1 Serial Number Removal and Replacement ProceduresDisassembly Sequence Chart 5.2 Disassembly Sequence ChartRemoval and Replacement Procedures SectionRemoval and Replacement Procedures Disassembly Sequence Chart ContinuedMaintenance and Service Guide SectionSpare Part Number Information 5.3 Preparing the Notebook for Disassembly4. Remove the battery pack by following these steps 5. Remove the hard drive by following these steps Spare Part Number InformationMaintenance and Service Guide Removal and Replacement Proceduresf. Remove the hard drive bezel Removing the Hard Drive BezelReverse the above procedure to reassemble and install the hard drive h. Remove the hard drive frame i. Remove the hard drive connectorRemoval and Replacement Procedures Maintenance and Service GuideRemoval and Replacement Procedures 5.4 Notebook FeetMaintenance and Service Guide Replacing the Notebook Feet5.5 Memory Module Reverse the above procedure to install a memory module Spare Part Number Information 5.6 Mini PCI Communications BoardRemoving a Mini PCI Communications Board Removal and Replacement Procedures 5.7 Keyboard CoverMaintenance and Service Guide Spare Part Number Information4. Turn the notebook display-side up with the front panel toward you Removal and Replacement Procedures 5.8 KeyboardSpare Part Number Information 5-16Releasing the Keyboard Removal and Replacement Procedures Reverse the above procedure to install the keyboardMaintenance and Service Guide 6. Remove the keyboardRemoving the Switch Board 5.9 Switch Board7. Remove the switch board Removing the Speakers 5.10 SpeakersRemoving the Optical Drive 5.11 Optical DriveSpare Part Number Information Removal and Replacement Procedures 5.12 Display AssemblyMaintenance and Service Guide Spare Part Number InformationRemoval and Replacement Procedures Removing the Wireless Antenna BoardsMaintenance and Service Guide 5-24Removal and Replacement Procedures Removing the Display Assembly ScrewsMaintenance and Service Guide 5. Disconnect the display cable 1 from the system boardRemoving the Display Assembly Reverse the above procedure to install the display assemblyRemoval and Replacement Procedures Maintenance and Service GuideSpare Part Number Information 5.13 Top CoverSpeakers Section Removing the Top Cover Screws 6. Turn the notebook top-side up with the rear panel toward you Removal and Replacement Procedures Reverse the above procedure to install the top coverMaintenance and Service Guide 10. Lift the top cover straight up and remove itRemoval and Replacement Procedures 5.14 Heat SinkMaintenance and Service Guide Spare Part Number Information2. Disconnect the fan cable 1 from the system board Removal and Replacement Procedures 5.15 ProcessorMaintenance and Service Guide Spare Part Number InformationRemoval and Replacement Procedures Reverse the above procedure to install the processorMaintenance and Service Guide 3. Lift the processor 2 straight up and remove itSpeakers Section 5.16 Wireless Button BoardSpare Part Number Information 4. Remove the wireless button board 2. Disconnect the wireless button board cable 1 from the system boardReverse the above procedure to install the wireless button board Removing the Wireless Button BoardSpeakers Section 5.17 Diskette DriveSpare Part Number Information Removal and Replacement Procedures Reverse the above procedure to install the diskette driveMaintenance and Service Guide 4. Remove the diskette driveSpeakers Section 5.18 Diskette Drive CoverSpare Part Number Information Removal and Replacement Procedures Reverse the above procedure to install the diskette drive coverMaintenance and Service Guide 3. Remove the diskette drive coverSpeakers Section 5.19 System BoardSpare Part Number Information Removing the System Board Screws Step 6 applies only to HP Pavilion ze4900, HP Compaq nx9030 and nx9020, and Compaq Presario 2200 notebook models Maintenance and Service Guide Removal and Replacement ProceduresStep 7 applies only to HP Compaq nx9040 models 5-4410. Slide the system board away from the base enclosure at an angle Notebook SpecificationsDimensions Stand-alone power requirementsTemperature SpecificationsNotebook Continued Relative humidity noncondensingSpecifications 15.0-inch, XGA, TFT DisplayDimensions Pixel resolutionSpecifications 14.1-inch, XGA, TFT DisplayDimensions Pixel resolutionSpecifications 4200-rpm Hard DrivesDimensions Operating temperatureSpecifications Primary 6-cell, Li-Ion Battery PackDimensions TemperatureSpecifications Optional 8-cell, Li-Ion Battery PackDimensions TemperatureSpecifications 24X Max DVD+RW/R and CD-RW DriveAccess time Applicable diskSpecifications 24X Max DVD/CD-RW Combo DriveAccess time Maintenance and Service GuideSpecifications 24X Max DVD/CD-RW Combo Drive ContinuedData transfer rate Startup timeSpecifications 8X MAX DVD-ROM DriveAccess time Maintenance and Service GuideSystem DMA 8X MAX DVD-ROM Drive ContinuedSpecifications Data transfer rateSpecifications System InterruptsMaintenance and Service Guide Hardware IRQSpecifications System Interrupts ContinuedHardware IRQ System FunctionSpecifications System I/O AddressesMaintenance and Service Guide I/O Address hexSpecifications System I/O Addresses ContinuedI/O Address hex 6-16Maintenance and Service Guide SpecificationsSystem I/O Addresses Continued I/O Address hexSpecifications System Memory MapSize Memory AddressTable A-1 Universal Serial Bus Connector Pin AssignmentsSignal SignalTable A-3 S-Video Table A-2 RJ-45 NetworkConnector Pin Assignments SignalConnector Pin Assignments Table A-4 External MonitorSignal SignalTable A-6 Audio-In Microphone Table A-5 RJ-11 ModemConnector Pin Assignments SignalConnector Pin Assignments Table A-7 Audio-Out HeadphoneSignal SignalConnector Pin Assignments Table A-8 ParallelSignal SignalConnector Pin Assignments Table A-9 SerialSignal SignalGeneral Requirements Power Cord Set Requirements3-Conductor Power Cord Set Country-Specific Requirements 3-Conductor Power Cord Set RequirementsPower Cord Set Requirements CountryPower Cord Set Requirements 3-Conductor Power Cord Set Requirements ContinuedMaintenance and Service Guide CountryMaintenance and Service Guide Screw ListingWhere used Table C-1 Phillips PM2.0×6.0 ScrewPhillips M2.0×6.0 Screw Locations Screw ListingWhere used Table C-1 Phillips PM2.0×6.0 Screw ContinuedMaintenance and Service Guide Phillips M2.0×6.0 Screw LocationsTable C-1 Phillips PM2.0×6.0 Screw Continued Where usedPhillips M2.0×6.0 Screw Locations Screw ListingMaintenance and Service Guide Where usedTable C-1 Phillips PM2.0×6.0 Screw Continued Phillips M2.0×6.0 Screw LocationsWhere used Table C-2 Phillips PM1.5×5.0 Shoulder Screw and PM2.5×4.0 ScrewWhere used Phillips M1.5×5.0 Shoulder Screw and PM2.5×4.0 Screw LocationsWhere used Table C-3 Phillips PM2.0×4.0 ScrewMaintenance and Service Guide Phillips M2.0×4.0 Screw LocationsWhere used Table C-3 Phillips PM2.0×4.0 Screw ContinuedPhillips M2.0×4.0 Screw Locations Screw ListingMaintenance and Service Guide Where usedTable C-3 Phillips PM2.0×4.0 Screw Continued Phillips M2.0×4.0 Screw LocationsTable C-3 Phillips PM2.0×4.0 Screw Continued Where usedPhillips M2.0×4.0 Screw Locations Screw ListingWhere used Table C-4 Phillips PM2.0×3.0 ScrewMaintenance and Service Guide Phillips M2.0×3.0 Screw LocationsWhere used Table C-4 Phillips PM2.0×3.0 Screw ContinuedPhillips M2.0×3.0 Screw Locations Screw ListingWhere used Table C-5 Phillips PM2.0×8.0 ScrewMaintenance and Service Guide Phillips M2.0×8.0 Screw LocationsWhere used Table C-5 Phillips PM2.0×8.0 Screw ContinuedPhillips M2.0×8.0 Screw Locations Screw ListingWhere used Table C-6 Phillips PM2.0×5.0 ScrewMaintenance and Service Guide Phillips M2.0×5.0 Screw LocationsWhere used Table C-7 Phillips PM1.5×5.0 ScrewPhillips M1.5×5.0 Screw Locations Screw ListingWhere used Table C-8 Phillips PM2.0×9.0 ScrewMaintenance and Service Guide Phillips M2.0×9.0 Screw LocationsWhere used Table C-9 HM5.0×9.0 ScrewlockHM5.0×9.0 Screwlock Locations - HP Compaq nx9040 Notebook Models Screw ListingWhere used Table C-9 HM5.0×9.0 Screwlock ContinuedMaintenance and Service Guide Screw ListingWhere used Table C-10 Phillips PM1.5×12.0 ScrewPhillips M1.5×12.0 Screw Locations Screw ListingIndex Page Page Page