Solve setup problems | HP Pro 8500A Premium - A910n instruction

4. Solve setup problems

The following sections provide help with problems you might have while setting up the printer.

If you need more help, see the user guide (which is available on your computer after you install the software).

Problems setting up the printer

•Make sure that all packing tape and material have been removed from outside and inside the printer.

•Make sure that the printer is loaded with plain, white, unused A4- or Letter-size (8.5x11 inch) paper.

•Make sure that any cords and cables that you are using (such as a USB cable or Ethernet cable) are in good working order.

•Make sure the (Power) light is on and not blinking. When the printer is first turned on, it takes approximately 45 seconds to warm up.

•Make sure the printer is displaying the home screen and that no other lights on the printer’s control panel are lit or blinking.

•Make sure that the power cord and power adapter are securely connected and that the power source is working properly.

•Make sure paper is loaded correctly in the tray and is not jammed in the printer.

•Make sure that all latches and covers are closed properly.

Problems installing the software

•Before installing software, make sure that all other programs are closed.

•	If the computer does not recognize the	•
	path to the CD drive that you type, make
	sure that you are specifying the correct
	drive letter.

•If the computer cannot recognize the HP software CD in the CD drive, inspect the HP software CD for damage. You can

also download the HP software from the HP Web site (www.hp.com/support).

If you are using a computer running Windows and are connecting using a USB cable, make sure that the USB drivers have not been disabled in the Windows Device Manager.

24 Solve setup problems

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HP Pro 8500A Premium - A910n manual Solve setup problems, Problems setting up the printer, Problems installing the software

Contents

Officejet PRO 8500A Page Contents Use the printer Where’s the user guide? HP Digital Solutions Learn more Finding e-mail settings Requirements Internet features HP Apps Marketsplash by HP HP ePrint Finding fax setup information Set up and use faxSet up fax Connect the printer to the phone line Before you begin… What is a distinctive ring service? Connecting to a DSL/ADSL line Connecting additional equipment Where can I change fax settings? Test fax setupConfigure fax settings Touch Fax Setup, and then touch Basic English Use fax Send a fax Send a standard fax Send a fax from an extension phone Receive a fax automatically Faxes and your voice mail serviceReceive faxes Receive a fax manually Reprint received faxes from memory Working with reports and logs To print a report Fax and digital phone services Set up wireless 802.11 communication What is my network name and passkey? Connecting without a wireless router Connect the printer to your wireless networkInstall software for your printer Windows Test the wireless connection Mac OS Change the connection method Problems installing the software Solve setup problemsProblems setting up the printer Run the fax test Problems setting up faxCheck the list of possible problems Printer is having problems sending and receiving faxes Printer can send faxes but cannot receive faxes Printer cannot send faxes but can receive faxes After resolving the problems… Wireless 802.11 setup problemsMake sure the wireless 802.11 light is turned on Run the Wireless Network Test Check the wireless signal strengthRestart components of the wireless network Reducing interference Use the Embedded Web server EWS To open the EWS Hewlett-Packard limited warranty statement Contenido Uso de la impresora ¿Dónde se encuentra la guía del usuario? ¡Sepa más Detección de la configuración del correo electrónico Requisitos Funciones de Internet Marketsplash por HP Nota Para obtener una lista de los Búsqueda de información de configuración de fax Configurar y usar el faxConfigurar para fax Paso 1 Conecte la impresora a la línea telefónica Antes de comenzar… ¿Qué es un servicio de timbre especial? Conexión a línea DSL/ADSL Conexión de equipo adicional ¿Dónde puedo cambiar los ajustes de fax? Paso 2 Prueba de la configuración de faxPaso 3 Configurar el fax Activado Seleccione Encender o Apagar Usar el fax Envío de un fax Enviar un fax estándar Enviar un fax desde una extensión Recibir un fax automáticamente Recibir faxesFaxes y servicio de correo de voz Recepción manual de un fax Reimpresión de faxes recibidos desde la memoria Trabajo con informes y registros Para borrar el registro de fax Fax y servicios telefónicos digitales Configuración de comunicación inalámbrica ¿Cuál es mi nombre de red y clave de acceso? Conexión sin direccionador inalámbrico Paso 1 Conecte la impresora a la red inalámbricaPaso 2 Instale el software de la impresora Paso 3 Compruebe la conexión inalámbrica Cambiar el método de conexión Haga clic en el icono Utilidad de HP en el dock Resolver problemas de configuración Problemas para configurar la impresora Paso 1 Ejecute la prueba del fax Problemas durante la instalación del softwareProblemas para configurar el fax Paso 2 Revise la lista de posibles problemas La impresora puede enviar faxes pero no recibirlos La impresora no puede enviar faxes pero sí recibirlos Problemas de configuración inalámbrica Después de resolver los Problemas Paso 4 Ejecute la prueba de red inalámbrica Paso 2. Compruebe la intensidad de la señal inalámbricaPaso 3 Reinicie los componentes de la red inalámbrica Reducción de la interferencia Uso del servidor Web incorporado EWS Para abrir el EWS Declaración de garantía limitada de Hewlett-Packard Page CM755-90002* *CM755-90002