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HP Pro 8500A Premium - A910n, Pro 8500A - A910a Printer can send faxes but cannot receive faxes

Models: Pro 8500A Premium - A910n Pro 8500A - A910a Pro 8500A Plus - A910g

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The printer can send faxes but cannot receive faxes

•If you are not using a distinctive ring service, check to make sure that the Distinctive Ring feature on the printer is set to All Rings.

•If Auto Answer is set to Off, or if you subscribe to a voicemail service on the same phone line that you will use for faxing, you can only receive faxes manually.

•If you have a computer dial-up modem on the same phone line with the printer, check to make sure that the software that came with your modem is not set to receive faxes automatically.

•If you have an answering machine on the same phone line with the printer:

--Check that the answering machine is working properly.

--Make sure the printer is set to receive faxes automatically.

--Make sure the Rings to Answer setting is set to a greater number of rings than the answering machine.

--Disconnect the answering machine and then try receiving a fax.

--Record a message that is approximately 10 seconds in duration. Speak slowly and at a low volume when recording your message. Leave at least 5 seconds of silence at the end of the voice message.

•Other equipment that uses the same phone line might be causing the fax test to fail. You can disconnect all the other devices and run the test again. If the Dial Tone Detection Test passes, then one or more of the other equipment is causing problems. Try adding them back one at a time and rerunning the test each time until you identify which piece of equipment is causing the problem.

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Solve setup problems 27

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HP Pro 8500A Premium - A910n, Pro 8500A - A910a, Pro 8500A Plus - A910g Printer can send faxes but cannot receive faxes

Contents

Officejet PRO 8500A Page Contents Where’s the user guide? Use the printerLearn more HP Digital SolutionsRequirements Finding e-mail settingsHP Apps Internet featuresHP ePrint Marketsplash by HPFinding fax setup information Set up and use faxSet up fax Before you begin… Connect the printer to the phone lineConnecting to a DSL/ADSL line What is a distinctive ring service?Connecting additional equipment Where can I change fax settings? Test fax setupConfigure fax settings Touch Fax Setup, and then touch Basic English Send a fax Use faxSend a fax from an extension phone Send a standard faxReceive a fax automatically Faxes and your voice mail serviceReceive faxes Reprint received faxes from memory Receive a fax manuallyTo print a report Working with reports and logsFax and digital phone services What is my network name and passkey? Set up wireless 802.11 communicationInstall software for your printer Connect the printer to your wireless networkConnecting without a wireless router WindowsMac OS Test the wireless connectionChange the connection method Problems installing the software Solve setup problemsProblems setting up the printer Run the fax test Problems setting up faxCheck the list of possible problems Printer is having problems sending and receiving faxes Printer can send faxes but cannot receive faxes Printer cannot send faxes but can receive faxes After resolving the problems… Wireless 802.11 setup problemsMake sure the wireless 802.11 light is turned on Restart components of the wireless network Check the wireless signal strengthRun the Wireless Network Test Reducing interferenceTo open the EWS Use the Embedded Web server EWSHewlett-Packard limited warranty statement Contenido ¿Dónde se encuentra la guía del usuario? Uso de la impresora¡Sepa más Requisitos Detección de la configuración del correo electrónicoFunciones de Internet Nota Para obtener una lista de los Marketsplash por HPBúsqueda de información de configuración de fax Configurar y usar el faxConfigurar para fax Antes de comenzar… Paso 1 Conecte la impresora a la línea telefónicaConexión a línea DSL/ADSL ¿Qué es un servicio de timbre especial?Conexión de equipo adicional ¿Dónde puedo cambiar los ajustes de fax? Paso 2 Prueba de la configuración de faxPaso 3 Configurar el fax Activado Seleccione Encender o Apagar Envío de un fax Usar el faxEnviar un fax desde una extensión Enviar un fax estándarRecibir un fax automáticamente Recibir faxesFaxes y servicio de correo de voz Reimpresión de faxes recibidos desde la memoria Recepción manual de un faxPara borrar el registro de fax Trabajo con informes y registrosFax y servicios telefónicos digitales ¿Cuál es mi nombre de red y clave de acceso? Configuración de comunicación inalámbricaConexión sin direccionador inalámbrico Paso 1 Conecte la impresora a la red inalámbricaPaso 2 Instale el software de la impresora Paso 3 Compruebe la conexión inalámbrica Haga clic en el icono Utilidad de HP en el dock Cambiar el método de conexiónProblemas para configurar la impresora Resolver problemas de configuraciónPaso 1 Ejecute la prueba del fax Problemas durante la instalación del softwareProblemas para configurar el fax Paso 2 Revise la lista de posibles problemas La impresora puede enviar faxes pero no recibirlos La impresora no puede enviar faxes pero sí recibirlos Después de resolver los Problemas Problemas de configuración inalámbricaPaso 3 Reinicie los componentes de la red inalámbrica Paso 2. Compruebe la intensidad de la señal inalámbricaPaso 4 Ejecute la prueba de red inalámbrica Reducción de la interferenciaPara abrir el EWS Uso del servidor Web incorporado EWSDeclaración de garantía limitada de Hewlett-Packard Page CM755-90002* *CM755-90002