Troubleshooting

(Continued)

Problem

Solution

 

 

Microsoft

■ Be sure the HP iPAQ is on.

ActiveSync

■ Be sure all cables are securely connected.

cannot locate

■ Disconnect your HP iPAQ from the sync cable, power

my HP iPAQ

when

on the unit by pressing the Power button, then

I synchronize.

reconnect it to the cable.

 

■ Reset the HP iPAQ by using the stylus to lightly press

 

the Reset button.

 

■ Check Connection Settings in ActiveSync on your

 

computer to ensure the communications port you are

 

using is active.

 

 

I cannot open

Use Microsoft ActiveSync to synchronize your HP iPAQ with

email in

your computer. For more information, see Chapter 2,

Messaging after

“Synchronizing with Your Computer.”

I restore using

 

Microsoft

 

ActiveSync.

 

 

 

I tried to

Pocket Excel does not support all Excel formatting;

synchronize

therefore, Microsoft ActiveSync cannot synchronize the file.

a workbook

 

and the file

 

is unresolved

 

in Microsoft

 

ActiveSync.

 

 

 

User’s Guide

9–5