Permanently Changing the Port a CIM Extension Uses (UNIX Only). . . . . . . . . . . . . . . . . . . . . . 388 Configuring UNIX CIM Extensions to Run Behind Firewalls . . . . . . . . . . . . . . . . . . . . . . . . . . . 389 Volume Names from Ambiguous Automounts Are Not Displayed . . . . . . . . . . . . . . . . . . . . . . . 393 Installing the Software Security Certificate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 393 Installing the Certificate by Using Microsoft Internet Explorer 6.0. . . . . . . . . . . . . . . . . . . . . 394 Changing the Security Certificate to Match the Name of the Server . . . . . . . . . . . . . . . . . . . 394 Windows. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 394 and Linux . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 395

Troubleshooting Discovery and Discovery Data Collection . . . . . . . . . . . . . . . . . . . . . . . . . . . . 395 Troubleshooting Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 396 Unable to discover Emulex host bus adapters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 397 CIMOM Service Not Starting After Trying to Discover Sybase or SQL Server Applications . . . 397 Configuring E-mail Notification for Discovery Data Collection . . . . . . . . . . . . . . . . . . . . . . . 398 Increasing the Time-out Period and Number of Retries for Switches in Progress . . . . . . . . . . . 398 “Connection to the Database Server Failed” Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400 An Element is Not Listed on the Discovery Data Collection Page . . . . . . . . . . . . . . . . . . . . . 400 DCOM Unable to Communicate with Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 401 Duplicate Listings/Logs for Brocade Switches in Same Fabric . . . . . . . . . . . . . . . . . . . . . . . 401

Duplicate listings: Targets tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 401 Duplicate Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 401 Duplicate entries for the same element on the Discovery Data Collection page . . . . . . . . . . . 402 Element Logs Authentication Errors During Discovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 402 EMC Device Masking Database Does Not Appear in Topology (AIX Only). . . . . . . . . . . . . . 402 Management Server Does Not Discover Another Management Server's Database . . . . . . . . . 402 Microsoft Exchange Drive Shown as a Local Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 402 Unable to Discover Microsoft Exchange Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 402 Nonexistent Oracle Instance Is Displayed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 402 Requirements for Discovering Oracle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 403 Do Not Run Overlapping Discovery Schedules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 403

"This storage system uses unsupported firmware.

ManagementClassName: class_name" Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 403 Troubleshooting Topology Issues. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 403 About the Topology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 404 Undiscovered Hosts Display as Storage Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 407 Solaris Machines Appear to Have Extra QLogic HBAs . . . . . . . . . . . . . . . . . . . . . . . . . . . . 407 No Stitching for Brocade Switches with Firmware 3.2.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . 407 Link Between a Brocade Switch and a Host Disappears from the Topology . . . . . . . . . . . . . . 407 Incorrect Topology Sometimes Displayed for CNT Switches . . . . . . . . . . . . . . . . . . . . . . . . 408 Device Locking Mechanism for Brocade Element Manager Query/Reconfiguration . . . . . . . . 408 A Discovered Sun StorEdge A5000 JBOD Does Not Display Its WWN Properly . . . . . . . . . . 408

Sun 6920 Storage Systems: “ReplicatorSQLException: Database create error”

During Discovery Data Collection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 408 Mirrored Volumes Cannot Be Provisioned on Sun 6920 Storage Systems . . . . . . . . . . . . . . . 408 Unable to Monitor McDATA Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 408 Unable to Detect a Host Bus Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 409 Navigation Tab Displays Removed Drives as Disk Drives . . . . . . . . . . . . . . . . . . . . . . . . . . 409 Unable to Obtain Information from a CLARiiON Storage System . . . . . . . . . . . . . . . . . . . . . 409

HP Storage Essentials SRM 6.0 Installation Guide xvii