21 Troubleshooting

HP Storage Essentials Standard Edition supports a subset of the devices supported by Enterprise Edition. See the HP Storage Essentials Standard Edition Support Matrix for a list of supported devices. The support matrix is accessible from the Documentation Center (Help > Documentation Center in Storage Essentials).

This chapter contains the following topics:

•Troubleshooting Installation/Upgrade, page 379

•Configuring the Java Console, page 385

•java.lang.SecurityException: Failed to validate one time key, page 385

•“Data is late or an error occurred” Message, page 385

•appstorm.<timestamp>.log Filled with Connection Exceptions, page 385

•Receiving HTTP ERROR: 503 When Accessing the Management Server, page 386

•Permanently Changing the Port a CIM Extension Uses (UNIX Only), page 388

•Configuring UNIX CIM Extensions to Run Behind Firewalls, page 389

•Volume Names from Ambiguous Automounts Are Not Displayed, page 393

•Installing the Software Security Certificate, page 393

•Troubleshooting Discovery and Discovery Data Collection, page 395

•Troubleshooting Topology Issues, page 403

•Troubleshooting Provisioning, page 414

•Troubleshooting CLI Errors, page 415

•Troubleshooting Hardware, page 415

Troubleshooting Installation/Upgrade

This section provides help with troubleshooting installations and upgrades.

•If Your Installation or Upgrade Failed, Capture the Logs, page 380

•Checking Installation Log Files, page 380

•“The environment variable ‘perl5lib’ is set.” Message, page 381

•“SEVERE: OUI-10029...” Message, page 382

•Brocade API Switches Displaying Stale Data, page 382

•SIM Connector Fails to Install for Single–Server Configurations, page 382

•Re-installing the HP SIM Connector (If Your HP SIM User Name or Password is Incorrect or was Changed), page 383

•“Reverse Lookup Failed” Message (Windows only), page 382

•Re-installing the HP SIM Connector (If Your HP SIM User Name or Password is Incorrect or was Changed), page 383

•Increasing the time-out for the HP SIM Connector, page 383

HP Storage Essentials SRM 6.0 Installation Guide 379