change the number of retries to five for a McDATA switch, set the cimom.McData.Snmp.Retries properties as shown in the following example:

cimom.McData.Snmp.Retries=5

Table 138 Retry Properties

Switch

Property

 

 

McDATA/Connectrix

cimom.McData.Snmp.Retries

discovered through SNMP

 

 

 

Cisco

cimom.Cisco.Snmp.Retries

Other switches discovered

cimom.snmp.switch.retries

through SNMP:

 

•

Sun StorEdge

 

•

QLogic

 

 

 

 

9.When you are done, click Save.

10.Restart the service for the management server for your changes to take effect.

While AppStorManager is restarting, users are not able to access the management server. The AppStorManager service must be running for the management server to monitor elements.

“Connection to the Database Server Failed” Error

If you received an error message resembling the following after getting all element details, verify that the database instance is running:

The connection to the database server failed. Check that the Oracle instance 'OIQ3 on host '192.168.1.162:1521 is running correctly and has the management software for Oracle installed correctly.

Assume you received the error message listed above. You would want to verify the following:

•Oracle instance OIQ3 on host 192.168.1.162 port 1521 is running.

•The management software for Oracle is installed on the server running the Oracle instance. One of the installation's tasks is to create an APPIQ_USER user account with enough privileges for the software to view statistics from the database.

Once you have verified the items listed above, run Discovery Data Collection/Get Details again. If you continue to see the error message, contact customer support.

DCOM Unable to Communicate with Computer

Sometimes the following error message appears in the event log of the management server when the software is monitoring a Brocade switch:

DCOM was unable to communicate with the computer 192.168.10.21 using any of the configured protocols

where 192.168.10.21 is the IP address of the Brocade switch. Ignore this error message.

Storage Essentials 5.00.01 User Guide 613