Table 139 Troubleshooting Discovery and Discovery Data Collection/Get Details (continued)

Scenario

Description

What to do

 

 

 

 

The switch has not been

Try discovering the switch

 

discovered.

again.

 

 

1. Click the Discovery menu.

 

 

Click the Setup tab and the

 

 

Add Address button on the

The element appears

 

IP Addresses tab.

discovered, but a connected

 

2. Type the IP address or DNS

switch does not appear.

 

Name of the switch. Then,

 

 

type its user name and

 

 

password. Click OK.

 

 

3. Verify the element is

 

 

selected.

 

 

4. Click the Start Discovery

 

 

button.

 

 

5. After discovery has

 

 

completed, click the

 

 

Topology tab.

 

 

6. Verify the element is

 

 

selected and click the Get

 

 

Topology button.

 

 

 

When discovering a

An invalid user account was

Enter a valid user account that

Windows-based host, the

entered

has administrative privileges so

correct IP address is entered,

 

it can start WMI.

but the host does not appear in

 

 

the topology.

 

 

The following can be seen on

 

 

the host:

 

 

• *In Windows Event

 

 

Manager the

 

 

WinMgmt.exe process is

 

 

not running. This process

 

 

starts WMI.

 

 

• In the Windows Event Log,

 

 

DCOM error messages are

 

 

shown.

 

 

 

 

 

*The CIM Extension for Microsoft Windows enhances Windows Management Instrumentation (WMI) so that it can gather information from host bus adapters and make the information available to management server.

618 Troubleshooting