troubleshooting your workstation

hp Diagtools hardware diagnostics

producing a support ticket

To produce a complete record of your system’s configuration and test results, you will need to create a Support Ticket. This is a simple text file that contains essential information and is designed to assist your local or HP Support Agent.

If you are using HP e-Diagtools from the hard disk drive and your workstation is connected to a LAN using TCP/IP (Internet) protocols, you have the option of e-mailing your Support Ticket from within e-Diagtools.

If you are using HP e-Diagtools from a CD-ROM, you can create the Support Ticket file on either the hard disk drive or floppy disk drive.

You can also view the Support Ticket file using the “Support Ticket Viewer” program.

The Support Ticket file can be easily sent, via e-mail or fax.

Chapter 3

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