Question | Answer |
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How do I change the HP SAM datagram communication port | Modify the connection.config file located on the HP SAM |
to another value beside the default 47777? | web server in the HP SAM installation directory (usually c: |
| \Program |
| edit the file. Add this line in the appSettings section: |
| <add key="ProtocolChannel" Value="port number"/> |
| Where port number is the new HP SAM datagram |
| communication port you want to use. |
| You must stop and restart the HP Session Allocation |
| Management Service on the HP SAM web server. You must |
| also update the HP SAM registration service hpevent.cfg file |
| on all computing resources to use the same HP SAM |
| datagram communication port, then restart the HP SAM |
| registration service on all computing resources. Also update |
| the appropriate firewall rules on the HP SAM web server and |
| the computing resources. |
|
|
Can I use | No. HP SAM only supports |
|
|
I get warning messages when I am operating in a | HP SAM administrative console accepts only |
character set (DBCS) Asian language on the HP SAM | numbers as a value. |
administrative console and I input numeric values in System |
|
Settings tab. |
|
Why I do see line graphs in Resource Capacity Consumption Report in the HP SAM administrative console in some instances and not in other instances?
Make sure the browser language you are viewing the report is the same as the HP SAM web server operating system language. For example, if you are viewing the HP SAM administrative console in Japanese, the HP SAM web server operating system language must be Japanese.
The Internet Explorer AutoComplete window covers up the HP | Disable the Internet Explorer AutoComplete feature for form |
SAM Add New Users search window. How can I see my | fields: |
search results? | 1. In Internet Explorer, click Tools on the menu bar. |
| |
| 2. On the Content tab, click AutoComplete. |
| 3. Clear the Forms check box. |
|
|
I've added a user as an HP SAM administrator, but she | Be sure that AD Group Policy is set to enable Allow Logon |
cannot log onto the HP SAM administrative console. | Locally. This situation applies to users that are not members of |
| the local server administrator group, but are members of the |
| HP SAM Administrator Group. |
| Computer Configuration\Local Policies\Users Rights |
| Assignment\Allow logon locally. |
|
|
I see a generic error message of the HP SAM administrative | For security reasons, details of some types of errors cannot be |
viewed remotely. If you reproduce the error on the HP SAM | |
error? | server itself, you can see the details and a stack trace, which |
| can give you clues to the root cause of the failure. This |
| information may also be critical in helping support personal |
| diagnose the problem. |
|
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90 | Appendix B Frequently Asked Questions |