Question

Answer

 

 

How do I change the HP SAM datagram communication port

Modify the connection.config file located on the HP SAM

to another value beside the default 47777?

web server in the HP SAM installation directory (usually c:

 

\Program Files\Hewlett-Packard\HP SAM). Use Notepad to

 

edit the file. Add this line in the appSettings section:

 

<add key="ProtocolChannel" Value="port number"/>

 

Where port number is the new HP SAM datagram

 

communication port you want to use.

 

You must stop and restart the HP Session Allocation

 

Management Service on the HP SAM web server. You must

 

also update the HP SAM registration service hpevent.cfg file

 

on all computing resources to use the same HP SAM

 

datagram communication port, then restart the HP SAM

 

registration service on all computing resources. Also update

 

the appropriate firewall rules on the HP SAM web server and

 

the computing resources.

 

 

Can I use double-byte numbers in the user name?

No. HP SAM only supports single-byte numbers.

 

 

I get warning messages when I am operating in a double-byte

HP SAM administrative console accepts only single-byte

character set (DBCS) Asian language on the HP SAM

numbers as a value.

administrative console and I input numeric values in System

 

Settings tab.

 

Why I do see line graphs in Resource Capacity Consumption Report in the HP SAM administrative console in some instances and not in other instances?

Make sure the browser language you are viewing the report is the same as the HP SAM web server operating system language. For example, if you are viewing the HP SAM administrative console in Japanese, the HP SAM web server operating system language must be Japanese.

The Internet Explorer AutoComplete window covers up the HP

Disable the Internet Explorer AutoComplete feature for form

SAM Add New Users search window. How can I see my

fields:

search results?

1. In Internet Explorer, click Tools on the menu bar.

 

 

2. On the Content tab, click AutoComplete.

 

3. Clear the Forms check box.

 

 

I've added a user as an HP SAM administrator, but she

Be sure that AD Group Policy is set to enable Allow Logon

cannot log onto the HP SAM administrative console.

Locally. This situation applies to users that are not members of

 

the local server administrator group, but are members of the

 

HP SAM Administrator Group.

 

Computer Configuration\Local Policies\Users Rights

 

Assignment\Allow logon locally.

 

 

I see a generic error message of the HP SAM administrative

For security reasons, details of some types of errors cannot be

console—how can I get more detailed information about the

viewed remotely. If you reproduce the error on the HP SAM

error?

server itself, you can see the details and a stack trace, which

 

can give you clues to the root cause of the failure. This

 

information may also be critical in helping support personal

 

diagnose the problem.

 

 

90

Appendix B Frequently Asked Questions