Question

Answer

 

 

Users are getting the message All resources are currently

First, refresh the Resources list in the HP SAM administrative

in use. Please try again later but there appear to be free

console and check to see if any resources are available in the

resources according to the HP SAM administrative console.

role (or dedicated resource) the user is attempting to access. If

What are the potential causes for this?

no resources are shown as Available, try performing a

 

Synchronize operation on all of the resources to ensure that

 

their status is current. If there are still no resources shown as

 

Available, the message is accurate and more resources can

 

be added to the pool or the HP SAM session timers can be

 

used to free up idle resources.

 

If there are resources shown as Available and users are still

 

getting this message, consider the other potential causes

 

below:

 

Some resources are marked as disabled in HP SAM.

 

Some resources are assigned to a user as a dedicated

 

resource. Check the Manage Users page to see if these

 

resources show up as dedicated to any users.

 

NOTE: If a resource is in a role and is also dedicated

 

to a user, it will never be allocated to user who requests

 

a resource using that role. In other words, it really is

 

dedicated to that one user only.

 

Some resources may be temporarily reserved. When HP

 

SAM allocates a resource to a user, it reserves the

 

resource for that user for a certain amount of time (3

 

minutes, by default) to allow that user time to log on.

 

During this time, the resource shows as Available in HP

 

SAM with no user logged in, but cannot be allocated to

 

any other user.

 

NOTE: This scenario may occur more frequently if this

 

time period is increased. This is set under System Settings

 

General via the User Sign-In Time Out option.

 

Verify that the HP Session Allocation Management

 

Service is running on the HP SAM server. Typically, if

 

this service is not running, it causes resources to go

 

offline when users attempt to log on.

 

Verify that the HP SAM communication port (UDP

 

47777, by default) is not blocked by a firewall. This is

 

the port over which the HP SAM Registration Service and

 

the HP SAM Server communicate blade status. Typically,

 

when this port is blocked, resources go offline when

 

users attempt to log on.

 

Verify that the resources show the desired protocol in the

 

HP SAM administrative console. For example, if the HP

 

SAM clients are set to ONLY connect via RGS, then

 

resources which show as Available but do not show

 

the RGS protocol are not allocated to the users.

 

Verify that all users have valid UPN names in Active

 

Directory. Users without UPN names may be allocated to

 

a resource by HP SAM, but after disconnecting, they

 

may be sent to a different resource and not sent back to

 

their resource. UPN names are required for proper HP

 

SAM to operate properly.

 

 

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HP xw2x220c manual Use. Please try again later but there appear to be free

xw2x220c specifications

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