Test the HP SAM Registration Service

Log onto the HP SAM administrative console, click on the Resources tab, and search for the computing resource within the role it was assigned.

●If the computing resource was not found, check the firewall settings and make sure that the service was started on that computing resource.

●If the computing resource is found, select the Resources tab and select Synchronize from the Operation list and click Go.

NOTE: If the computing resource is marked offline after the synchronize operation, this typically means the HP SAM web server is unable to communicate to the computing resource. Check the firewall setting on the computing resource to make sure it allows incoming on port 47777 or the HP SAM registration service. You can find out if the firewall is blocking the necessary traffic by disabling the firewall temporarily and then enabling it again later.

Install and Validate the HP SAM Client Software

HP SAM includes the following clients:

●Internet Explorer-based client

●Windows-based client

●Blade Workstation Client series

●Linux-based Client

The HP SAM client requires that RGS (on the Windows-based client, Blade Workstation Client series, or Linux Client) and/or Remote Desktop Connection or rdesktop for Linux (all clients except the Blade Workstation Client series) be functional on the access device.

NOTE: The Linux-based Client does not support versions of rdesktop previous to version 1.3.1.

There are differences in features between the various HP SAM clients.

Install and Validate the HP SAM Client Software

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