B Frequently Asked Questions
Question | Answer |
Why do some users on the HP SAM client have to select a role or resource to connect and others do not.
Users who are in more than one role must select the role to connect. Those users who are in only one role do not see this screen. A user assigned a single dedicated resource does not have to select a role. Also, when Monitor Layout IDs or Multi- Session Autoconnections or Resource Reservations are used, the user is not prompted for a role or resource.
Can the user connect to multiple computing resources from the same client access device?
Yes. If multiple resources have been assigned to the user, the user may connect to those resources. Additionally, if the user is in multiple roles, the user can connect to a blade from each role.
Why is my blade being marked offline even though I am able | Check your firewall settings on the computing resource to |
to connect to it using Remote Desktop Connection? | make sure the HP SAM port (47777) is allowed for incoming |
| connection. |
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My user is unable to connect to a computing resource on the | Verify that the server is up and running and your firewall is |
enabled to allow port 3389 for IEXPLORE.EXE | |
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Why is my client not switching to the failover server in my list? | Make sure the FAILOVER=1 is defined in your .SAM file |
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Why are my users being asked to reconnect using the HP | The |
SAM client every time there is a network glitch? | to log your users off when they are disconnected or timed out, |
| any network glitch that disconnects a user or times the user out |
| will also log the user off. Another user could then connect. If |
| the |
| then automatically reconnect and bump off the new user. HP |
| recommends that you set |
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Why are my settings not working as I set them on the client | The settings on the client side may have been overridden by |
side? | forced settings on the HP SAM server in the Policy tab. Also, |
| settings not valid on the protocol used are ignored. |
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Why does my user have to type the password twice every | This should not happen. The Active Directory policy is |
time to log onto a computing resource? | requiring the user to log onto the blade interactively. Either |
| disable this policy or remove the Password box from the HP |
| SAM client by setting PasswordEnable=0 in the .SAM file. |
| This could also be caused by using RGS in Easy Login or |
| Default mode. |
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I got an error during registration service upgrade installation. | Check to see if the event log is open. If so, you must close the |
| log so the tool can remove the old executable and upgrade to |
| the new one. |
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