Question

Answer

 

 

How do I enable HP Sygate Security Agent on the Windows

Go to HP Sygate Security Agent advance rules and create a

XP Embedded-based thin client for the HP SAM client(s)?

new rule for HP SAM. Add IEXPLORE.EXE and/or

 

hprdcw32.exe to the Application tab. On the Ports and

 

Protocol tab, set protocol to TCP and type 80,443,3389,42966

 

on the remote port line if you want both clients to work.

 

Otherwise, make sure port 3389 is set for IEXPLORE. You

 

can set port 80, 443, 3389, or 42966 for the Windows-

 

based client or leave it alone (all). For advanced methods

 

such as an Altiris script, you can create the script similarly

 

here or use the HP Sygate Security Agent Policy Editor tool

 

(download as a SoftPaq from the HP website).

 

 

I am unable to view the Japanese characters on the web

Check to make sure the Japanese fonts are installed on the

client.

access device.

 

 

Can I administer the HP SAM server using another browser

No, these browsers are not supported.

such as Opera and Firefox?

 

 

 

88

Appendix B Frequently Asked Questions