Question | Answer |
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How do I enable HP Sygate Security Agent on the Windows | Go to HP Sygate Security Agent advance rules and create a |
XP | new rule for HP SAM. Add IEXPLORE.EXE and/or |
| hprdcw32.exe to the Application tab. On the Ports and |
| Protocol tab, set protocol to TCP and type 80,443,3389,42966 |
| on the remote port line if you want both clients to work. |
| Otherwise, make sure port 3389 is set for IEXPLORE. You |
| can set port 80, 443, 3389, or 42966 for the Windows- |
| based client or leave it alone (all). For advanced methods |
| such as an Altiris script, you can create the script similarly |
| here or use the HP Sygate Security Agent Policy Editor tool |
| (download as a SoftPaq from the HP website). |
|
|
I am unable to view the Japanese characters on the web | Check to make sure the Japanese fonts are installed on the |
client. | access device. |
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|
Can I administer the HP SAM server using another browser | No, these browsers are not supported. |
such as Opera and Firefox? |
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88 | Appendix B Frequently Asked Questions |