TTY Use With Sprint Service

A TTY (teletypewriter, also known as a TDD or Text Telephone) is a telecommunications device that allows people who are deaf, hard of hearing, or who have speech or language disabilities, to communicate by telephone.

Your device is compatible with select TTY devices. Please check with the manufacturer of your TTY device to ensure that it supports digital wireless transmission. Your device and TTY device will connect using a special cable that plugs into your device’s headset jack. If this cable was not provided with your TTY device, contact your TTY device manufacturer to purchase the connector cable.

When establishing your Sprint service, please call Sprint Customer Service using the state

Telecommunications Relay Service (TRS) by first dialing. Then provide the state TRS with this number: 866-727-4889.

To turn TTY Mode on or off:

1.Press > and tap Settings > Call settings > Enable TTY support.

2.Tap Full mode, VCO mode, or HCO mode to turn TTY mode on.

– or –

Tap Off to turn TTY mode off.

 

Note

When enabled, TTY mode may impair the audio quality of non-TTY devices connected to the headset jack.

 

 

 

 

 

 

 

 

 

WARNING

911 Emergency Calling

 

 

 

Sprint recommends that TTY users make emergency calls by other means, including

 

 

 

Telecommunications Relay Services (TRS), analog cellular, and landline communications. Wireless TTY

 

 

 

calls to 911 may be corrupted when received by public safety answering points (PSAPs), rendering some

 

 

 

communications unintelligible. The problem encountered appears related to TTY equipment or software

 

 

 

used by PSAPs. This matter has been brought to the attention of the FCC, and the wireless industry and

 

 

 

the PSAP community are currently working to resolve this.

 

 

 

 

Security Settings

Protecting Your Device with a Screen Lock

You can increase the security of your device by creating a screen unlock pattern. When enabled, you have to draw the correct unlock pattern on the screen to unlock the device’s control keys and buttons

and touch screen.

To create and enable the screen unlock pattern:

1.Press > and tap Settings > Security > Set unlock pattern.

2.Read the information on the screen and tap Next.

3.Study the example pattern on the screen, and then tap Next.

4.Draw the screen unlock pattern by connecting at least four dots in a vertical, horizontal or diagonal direction. Lift your finger from the screen when finished.

Note

You must slide your finger on the screen to create the pattern and not tap individual dots.

 

 

5.The device records the pattern. Tap Continue.

6.When prompted, draw the screen unlock pattern again, and then tap Confirm.

Settings

2B. Settings

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HTC Hero manual TTY Use With Sprint Service, Security Settings, Protecting Your Device with a Screen Lock