13.2 Error Message
Error message | Possible causes | What to do |
No or bad signal | The satellite dish is not pointing at the | Adjust dish alignment. |
| satellite. |
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| Signal is too weak. | Increase the LNB voltage or connect a signal |
| ||
|
| amplifier. |
| Satellite dish is too small. | Change to a larger dish. |
| Problem with LNB. | Change the LNB. |
| Wrong antenna setting. | Set the antenna correctly. |
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|
|
The channel is | The channel has a signal, but no audio or | Confirm if the channel is currently on air. |
scrambled or not | video is provided. | ** |
available. | The channel has not been deleted by | Remove the channel from the channel list and |
| ||
| broadcasting company. | check for new transponder details. |
| The channel is for data broadcasting. | The channel cannot be viewed with the |
|
| appropriate model that supports data |
|
| channels. |
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Audio not | The channel has a video signal, but no audio | Press the audio button on your remote control |
available. | is provided. | to confirm that the channel has audio options. |
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|
|
CI module not | CI module is not installed. | Insert CI module. |
installed. | CI module is not inserted correctly. | Reinsert CI module. |
| ||
| CI module is not recognized. | Insert a different CI module to check if your |
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| existing module is working. |
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|
Invalid CI module | Wrong CI module. | Insert the correct CI module. |
| CI module is not inserted correctly. | Remove and reinsert the CI module. |
| CI module is damaged. | Replace CI module. |
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Short LNB | LNB cable is short. | Replace LNB Cable. |
| LNB is internally short. | Replace LNB. |
| Alien substance is inserted in LNB IN port and | Remove the alien substance and contact local |
| port may be damaged. | service center in case damaged has occurred. |
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GB 79
