IBM 1585 (MT 4539) 9

Troubleshooting

94

9Troubleshooting

Calling for service

When you call for printer service, describe the problem you are experiencing, the message on the display, and the

troubleshooting steps you have already taken to find a sol ution.

You need to know your printer model type and serial number. See the label on the printer for this information.

The serial number is also listed on the menu settings page. See Printing the menu settings page on page64 for more

information.

Note: When calling for service, call from the location of the printer.

Checking an unresponsive printer

If your printer is not responding, first make sure:

•The power cord is plugged into the printer and a properly grounded electrical outlet.

•The electrical outlet is not turned off by any switch or breaker.

•The printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords.

•Other electrical equipment plugged into the outlet is working.

•The printer is turned on.

•The printer cable is securely attached to the printer and the host computer, print server, option, or other network

device.

Once you have checked each of these possibilities, turn the printer off and back on. This often fixes the problem.

Contents

Main Infoprint 1585 (MT 4539) Users Guide S510-4133-00 Page Infoprint 1585 (MT 4539) Users Guide S510-4133-00 Edition: March 2005 Trademarks Safety information Contents Chapter 5: Understanding paper and specialty media guidelines ...............................35 Contents Page Learning about the printer 6 1 Conventions used in this book Printer overview Basic model Printer overview 7 Configured model Printer overview 8 Menu Paper Menu Reports Settings Understanding the printer operator panel 9 Understanding the printer operator panel Understanding the printer operator panel 10 Installing drivers for local printing 11 2 Windows Using Windows Server 2003, Windows 2000, Windows XP, Windows 98 SE, Windows Me, or Windows NT 1 Using Windows 95 and Windows 98 (first edition) Serial printing Setting parameters in the printer Installing a printer driver Setting parameters in the communications (COM) port Macintosh 15 Macintosh 3 Creating a queue in Print Center / Printer Setup Utility (Mac OS X) 1 2 3 4 UNIX/Linux 3 Printing a network setup page Assigning a printer IP address Verifying the IP settings Windows Supported printer drivers Supported network printer ports Windows 19 Shared printing using Windows NT 4.0, Windows 2000, Windows XP, or Windows Server 2003 Windows 20 1 2 Install the printer driver (or subset) on network clients Using the point and print method Using the peer-to-peer method Configuring DragNPrint Macintosh Mac OS X Step 1: Install a custom PPD file Step 2: Create a print queue in Print Center or Printer Setup Utility Using AppleTalk Printing Using IP Printing Mac OS 9.x Step 1: Install a custom PPD file Step 2: Create a desktop printer UNIX/Linux NetWare Installing options 25 4 Accessing the printer system board Page Installing a printer memory card Installing a flash memory or firmware card Installing an option card Page Installing a hard disk Page Replacing the access panel 5 Understanding paper and specialty media guidelines guidelines Supported print media Print media sizes Print media sizes(continued) Media sizes supported in the finisher Feed characteristics by print media size Print media types Print media weights Media weights supported in the finisher Selecting print media Paper Paper characteristics Weight Curl Unacceptable paper Selecting paper Selecting preprinted forms and letterhead Printing on letterhead Transparencies Selecting transparencies Envelopes Labels 1 2 3 Storing print media Card stock Storing print media Avoiding jams Avoiding jams 6 Loading standard or optional 500-sheet trays Page Page Loading the multipurpose feeder 52 Loading the multipurpose feeder 1 Page Page Loading the 2000-sheet dual input trays Loading the 2000-sheet high capacity feeder Page Loading Letter or A4 size print media in the short-edge feed orientation Setting up trays with different orientations Changing the Custom Type Name Linking trays Identifying and linking output bins 60 Identifying and linking output bins Linking output bins 1 2 Sending a job to print Printing from a USB flash memory device USB drive Copies Canceling a print job Canceling a job from the printer operator panel Canceling a job from a computer running Windows Canceling a job from the taskbar Canceling a job from the desktop Printing the menu settings page Printing a network setup page Printing a font sample list Printing a directory list Printing confidential and held jobs Printing a confidential job Windows Macintosh At the printer Printing confidential and held jobs 67 Entering a personal identification number (PIN) * 1 2 Printing and deleting held jobs Verif y Pri nt Macintosh At the printer Printing A5/Statement or JIS-B5/Executive sizes 7 Storing supplies Determining the status of supplies Ready. Tray 1 Low, Tray 2 LowStatus / Supplies View Supplies Photoconductor kit end-of-life Conserving supplies Ordering supplies Ordering a toner cartridge Ordering a photoconductor kit Maintenance kit Ordering staple cartridges 8 Identifying jams Access doors and trays 74 Access doors and trays Understanding jam messages Clearing printer jams 250 Paper Jam Check MP Feeder 24x Paper Jam Check Tray <x> Page Page 200, 201, and 202 Paper Jam Check Door A 203 Paper Jam Check <Areas A/E> Page 230 Paper Jam Check Door <A, E, D> Page 231 Paper Jam Check <A, D> Clearing Area B Page Page Page Page 28x Paper Jam Check Finisher Clearing Area G Clearing Area H Clearing staple jams Page Troubleshooting 94 9 Calling for service Checking an unresponsive printer Printing multiple-language PDFs 95 Printing multiple-language PDFs Solving printing problems Solving printing problems 96 Solving option problems 97 Solving option problems Solving option problems 98 Solving 2000-sheet drawer problems Solving paper feed problems 99 Solving paper feed problems Solving print quality problems ABC DEF ABC DEF ABC DEF ABC DEF ABC DEF ABC DEF Page 10 Adjusting operator panel brightness and contrast Disabling operator panel menus Enabling operator panel menus Restoring factory default settings Adjusting Power Saver Disabling Power Saver Encrypting the disk Setting security using the Embedded Web Server (EWS) Setting the system password Using the secure Embedded Web Server Supporting SNMPv3 (Simple Network Management Protocol version 3) Supporting IPSec (Internet Protocol Security) Using Secure mode Using 802.1x Authenticating Locking the operator panel menus Printing Lockout Confidential Print Setup 112 Notices Licensing notice Electronic emission notices Federal Communications Commission (FCC) compliance information statement 113 The United Kingdom Telecommunications Act 1984 Noise emission levels Waste from Electrical and Electronic Equipment (WEEE) directive Laser notice 114 Radio frequency statements Exposure to radio frequency radiation Industry Canada compliance statement Avis de conformit aux normes de lindustrie du Canada European Community (EC) directives conformity India emissions notice Index A B C D N O P R S Page Readers Comments Wed Like to Hear from You Readers Comments Wed Like to Hear from You BUSINESS ___________________________________________________________________________________________________ REPLY S510-4133-00 MAIL