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IBM 8677 manual Solving problems, Diagnostic tools overview

Models: 8677

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Chapter 6. Solving problems

This section provides basic troubleshooting information to help you solve some common problems that might occur while setting up your BladeCenter unit.

If you cannot locate and correct the problem using the information in this section, see the Hardware Maintenance Manual and Troubleshooting Guide on the IBM BladeCenter Documentation CD for more information.

Diagnostic tools overview

The following tools are available to help you identify and solve hardware-related problems:

vTroubleshooting charts

These charts list problem symptoms and steps to correct the problems. See the “Troubleshooting charts” on page 54 for more information.

vDiagnostic programs and error messages

The built-in self-test (BIST) program checks the BladeCenter unit during startup and generates error messages if problems are found.

The system diagnostic program, Real Time Diagnostics Version 1.3, tests the major components of your BladeCenter unit. It is run from the IBM Director Management Console window (under the BladeCenter task in the Task panel).

Complete the following steps to obtain the Real Time Diagnostics program:

1.Go to http://www.ibm.com/pc/support/.

2.Select Servers from the list on the left side of the window.

3.Select Downloadable files from the list on the left side of the window.

4.In the Downloadable files by category list, select Diagnostic.

5.Click the entry for Real Time Diagnostics and follow the instructions on that page.

vLight path diagnostics feature

Use the light path diagnostics feature to identify system errors quickly. On the BladeCenter unit, the light path diagnostics feature consists of the LEDs on the front and rear of the BladeCenter chassis and on the front of the modules and blade servers.

© Copyright IBM Corp. 2002, 2003

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IBM 8677 manual Solving problems, Diagnostic tools overview

Contents

Installation and User’s Guide Server Support ERserver Page Contents Chapter Sharing resources among the blade servers Configuring your BladeCenter unitAppendix A. Getting help and technical assistance Appendix C. Notices Vi BladeCenter Type 8677 Installation and User’s Guide Vii SafetyTo Connect To Disconnect Do not ≥ 18 kg 39.7 lb ≥ 32 kg 70.5 lb ≥ 55 kg 121.2 lb Safety Xii BladeCenter Type 8677 Installation and User’s Guide Introduction This Installation and User’s Guide provides information toFront Starting the IBM Documentation Browser Using the IBM Documentation BrowserAbout your documentation CD System requirementsRelated publications Using the search featureIntroduction Features and specifications Features and specificationsHot-swap capabilities What your BladeCenter unit offersIBM Enterprise X-Architecture technology Expansion capabilitiesNetwork environment support Redundancy capabilitiesRedundant network connection capabilities System-management capabilitiesReliability, availability, and serviceability CD-ROM Major components of the BladeCenter Type 8677 unitRear view Front viewBladeCenter Type 8677 Installation and User’s Guide Use safe practices when lifting Installing optionsInstalling the BladeCenter unit in a rack Installation guidelinesHandling static-sensitive devices System reliability considerationsBladeCenter modules Installing and removing modulesModules Power modules Blower modules Installing a moduleInstalling options Removing a module Installing the acoustic module option Installing and removing the acoustic module optionRemoving the acoustic module option Installing and removing blade serversBlade server expansion options Installing a blade serverLabel Removing a blade server Input/output connectors Completing the installationRemote management and console Ethernet connector Video connectorKeyboard connector Mouse connectorModule connectors Starting the BladeCenter unit BladeCenter unit power, controls, and indicatorsShutting down the BladeCenter unit BladeCenter components, controls, and LEDs Writeable area Rear system LED panel Module Ethernet activity System LED panel Configuring your BladeCenter unit Resolution Refresh rate Ethernet link LED Setting up the remote connectionConfiguring the management module for remote access Cabling the Ethernet portCommunicating with the IBM Director software Verifying your Wake on LAN configuration Configuring Wake on LAN in the BladeCenter unitUsing the management and configuration program Linux-specific configurationStarting the management and configuration program Configuring the external Ethernet port Management and configuration program optionsConfiguring the internal Ethernet port Saving and restoring the configuration fileAbout the wizard Using IBM DirectorStarting the wizard Configuring a switch module Using Remote Deployment Manager Version 4.1 or laterSupporting Ethernet failover What to configureBladeCenter networking guidelines Configuring the Ethernet controllers in the blade serversGbps links L2 Switch Sharing resources among the blade servers BladeCenter Type 8677 Installation and User’s Guide Diagnostic tools overview Solving problemsMonitor problems Troubleshooting chartsManagement module problems Power problemsBlower module problems Light path diagnostics feature Options problemsLit LED Cause Action BladeCenter system LED panel Light path diagnostics LEDsLit LED Cause Action Power module Before you call Appendix A. Getting help and technical assistanceSoftware service and support Hardware service and support Part 1 General Terms What this Warranty CoversWhat this Warranty Does not Cover Part 1 General TermsYour Additional Responsibilities How to Obtain Warranty ServiceWhat IBM Will Do to Correct Problems Exchange of a Machine or PartLimitation of Liability Governing Law Part 2 Country-unique TermsJurisdiction United States Hong Kong S.A.R. of China and Macau S.A.R. of China Malaysia Following Terms Apply to ALL Emea Countries Arbitration The following is added under this heading Following Terms Apply to ALL EU Countries Following paragraphs are added to this section Egypt Hungary Slovakia Items for Which IBM is Not LiableCustomer Replaceable Unit CRU Service Part 3 Warranty InformationWarranty Period Types of Warranty ServiceEU Country Telephone List On-site ServiceCourier or Depot Service Customer Carry-In or Mail-In ServiceEdition notice Appendix C. NoticesImportant notes TrademarksProduct recycling and disposal Battery return program European Union EMC Directive conformance statement Electronic emission noticesFederal Communications Commission FCC statement Industry Canada Class a emission compliance statementAppendix C. Notices Macedonia former Yugoslav Republic of, Madagascar, Mali Appendix C. Notices BladeCenter Type 8677 Installation and User’s Guide Index RAS Index BladeCenter Type 8677 Installation and User’s Guide Page Part Number 59P6595