Solving problems, Diagnostic tools overview | IBM 8677 specification

Chapter 6. Solving problems

This section provides basic troubleshooting information to help you solve some common problems that might occur while setting up your BladeCenter unit.

If you cannot locate and correct the problem using the information in this section, see the Hardware Maintenance Manual and Troubleshooting Guide on the IBM BladeCenter Documentation CD for more information.

Diagnostic tools overview

The following tools are available to help you identify and solve hardware-related problems:

vTroubleshooting charts

These charts list problem symptoms and steps to correct the problems. See the “Troubleshooting charts” on page 54 for more information.

vDiagnostic programs and error messages

The built-in self-test (BIST) program checks the BladeCenter unit during startup and generates error messages if problems are found.

The system diagnostic program, Real Time Diagnostics Version 1.3, tests the major components of your BladeCenter unit. It is run from the IBM Director Management Console window (under the BladeCenter task in the Task panel).

Complete the following steps to obtain the Real Time Diagnostics program:

1.Go to http://www.ibm.com/pc/support/.

2.Select Servers from the list on the left side of the window.

3.Select Downloadable files from the list on the left side of the window.

4.In the Downloadable files by category list, select Diagnostic.

5.Click the entry for Real Time Diagnostics and follow the instructions on that page.

vLight path diagnostics feature

Use the light path diagnostics feature to identify system errors quickly. On the BladeCenter unit, the light path diagnostics feature consists of the LEDs on the front and rear of the BladeCenter chassis and on the front of the modules and blade servers.

© Copyright IBM Corp. 2002, 2003

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IBM 8677 manual Solving problems, Diagnostic tools overview

Contents

Installation and User’s Guide Server Support ERserver Page Contents Chapter Sharing resources among the blade servers Configuring your BladeCenter unitAppendix A. Getting help and technical assistance Appendix C. Notices Vi BladeCenter Type 8677 Installation and User’s Guide Vii Safety To Connect To Disconnect Do not ≥ 18 kg 39.7 lb ≥ 32 kg 70.5 lb ≥ 55 kg 121.2 lb Safety Xii BladeCenter Type 8677 Installation and User’s Guide Introduction This Installation and User’s Guide provides information to Front Starting the IBM Documentation Browser Using the IBM Documentation BrowserAbout your documentation CD System requirements Related publications Using the search feature Introduction Features and specifications Features and specifications Hot-swap capabilities What your BladeCenter unit offersIBM Enterprise X-Architecture technology Expansion capabilities Network environment support Redundancy capabilitiesRedundant network connection capabilities System-management capabilities Reliability, availability, and serviceability CD-ROM Major components of the BladeCenter Type 8677 unit Rear view Front view BladeCenter Type 8677 Installation and User’s Guide Use safe practices when lifting Installing optionsInstalling the BladeCenter unit in a rack Installation guidelines Handling static-sensitive devices System reliability considerations BladeCenter modules Installing and removing modules Modules Power modules Blower modules Installing a module Installing options Removing a module Installing the acoustic module option Installing and removing the acoustic module option Removing the acoustic module option Installing and removing blade servers Blade server expansion options Installing a blade server Label Removing a blade server Input/output connectors Completing the installation Remote management and console Ethernet connector Video connectorKeyboard connector Mouse connector Module connectors Starting the BladeCenter unit BladeCenter unit power, controls, and indicators Shutting down the BladeCenter unit BladeCenter components, controls, and LEDs Writeable area Rear system LED panel Module Ethernet activity System LED panel Configuring your BladeCenter unit Resolution Refresh rate Ethernet link LED Setting up the remote connectionConfiguring the management module for remote access Cabling the Ethernet port Communicating with the IBM Director software Verifying your Wake on LAN configuration Configuring Wake on LAN in the BladeCenter unit Using the management and configuration program Linux-specific configurationStarting the management and configuration program Configuring the external Ethernet port Management and configuration program options Configuring the internal Ethernet port Saving and restoring the configuration file About the wizard Using IBM DirectorStarting the wizard Configuring a switch module Using Remote Deployment Manager Version 4.1 or later Supporting Ethernet failover What to configure BladeCenter networking guidelines Configuring the Ethernet controllers in the blade servers Gbps links L2 Switch Sharing resources among the blade servers BladeCenter Type 8677 Installation and User’s Guide Diagnostic tools overview Solving problems Monitor problems Troubleshooting charts Management module problems Power problemsBlower module problems Light path diagnostics feature Options problems Lit LED Cause Action BladeCenter system LED panel Light path diagnostics LEDs Lit LED Cause Action Power module Before you call Appendix A. Getting help and technical assistance Software service and support Hardware service and support Part 1 General Terms What this Warranty CoversWhat this Warranty Does not Cover Part 1 General Terms Your Additional Responsibilities How to Obtain Warranty ServiceWhat IBM Will Do to Correct Problems Exchange of a Machine or Part Limitation of Liability Governing Law Part 2 Country-unique TermsJurisdiction United States Hong Kong S.A.R. of China and Macau S.A.R. of China Malaysia Following Terms Apply to ALL Emea Countries Arbitration The following is added under this heading Following Terms Apply to ALL EU Countries Following paragraphs are added to this section Egypt Hungary Slovakia Items for Which IBM is Not Liable Customer Replaceable Unit CRU Service Part 3 Warranty InformationWarranty Period Types of Warranty Service EU Country Telephone List On-site ServiceCourier or Depot Service Customer Carry-In or Mail-In Service Edition notice Appendix C. Notices Important notes Trademarks Product recycling and disposal Battery return program European Union EMC Directive conformance statement Electronic emission noticesFederal Communications Commission FCC statement Industry Canada Class a emission compliance statement Appendix C. Notices Macedonia former Yugoslav Republic of, Madagascar, Mali Appendix C. Notices BladeCenter Type 8677 Installation and User’s Guide Index RAS Index BladeCenter Type 8677 Installation and User’s Guide Page Part Number 59P6595