updated March 18, 2002

Resetting the Printer - Offline

1.Press and hold both buttons (Customer Receipt Feed button and Document Feed button) to enter offline mode. Release both buttons when the Printer Ready indicator begins to blink.

2.Open the customer receipt cover, then close it. The printer resets.

Problem Determination

Any problems that arise with a SureMark printer are either software errors or hardware failures. This section contains information to help you determine the cause of a problem and how to solve it.

If the SureMark printer fails, use Table 6 to identify and report the problem. Follow the procedures described in the table. If you cannot identify and solve the problem, call your service representative.

Table 6. Troubleshooting – Models TI5 and TG5

 

If the problem is...

Here’s what to do...

 

 

 

 

Printer ready indicator is off.

v If connected to a system using the RS-485 communication port, check that the

 

 

system is powered on and cable 7 is connected.

 

v If using the RS-232 communication port or a USB port with a power brick,

 

check that the brick power supply is connected to the printer and plugged into

 

an ac power source.

 

v If using USB communication with a powered USB cable, check that the

 

system is powered on.

 

 

 

 

Printer ready indicator is blinking.

v Check that the customer receipt station has paper loaded correctly. Close the

 

 

cover and push the Customer Receipt Feed button to feed a small amount of

 

 

paper.

 

 

v Check the document insert station printhead and paper path for any

 

 

obstructions.

 

 

v Check that the paper and ribbon covers are closed.

 

Customer receipt station is feeding

v Ensure that the paper roll is not upside down. Go to “Paper Loading” on

 

paper, but is not printing.

page 51.

 

 

 

 

v Clean the printhead. See “Thermal Printhead Cleaning” on page 53.

 

Document insert station is not

v Check the paper path.

 

printing

v Check to see if the ribbon is installed correctly.

 

 

 

 

v Change the ribbon, go to “Ribbon Loading” on page 49.

Notes:

1.Record all symptoms before calling for service.

2.If you receive software error messages, refer to the application program’s software manual.

3.Call your service representative.

Chapter 5. Testing and Problem Analysis – Models TI5 and TG5 59

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IBM TG5, TM7, TI5, TF7 manual Resetting the Printer Offline, Problem Determination, If the problem is Here’s what to do

TI5, TG5, TM7, TF7 specifications

IBM has long been a pioneer in the field of technology and enterprise solutions, consistently delivering innovations that redefine industry standards. In line with this tradition, IBM has unveiled its latest offerings: TF7, TM7, TG5, and TI5. Each of these models is designed to cater to specific needs within the growing arena of data processing and management.

The TF7 system stands out for its remarkable performance and efficiency in managing large datasets. It harnesses AI-driven analytics to provide insights at unprecedented speeds. The architecture is built on IBM’s Power10 technology, which enhances computational power while reducing energy consumption. This model supports a hybrid cloud strategy, making it versatile for organizations looking to integrate on-premise capacities with cloud solutions seamlessly.

On the other hand, the TM7 is geared towards transactional workloads, particularly in industries that demand high availability. With its robust security features and built-in redundancy, the TM7 ensures that transactions are processed reliably even in high-stress scenarios. Moreover, the system employs advanced encryption protocols that safeguard sensitive information, making it an ideal choice for financial institutions handling vast amounts of transactions.

For businesses that prioritize graphics-intensive applications, the TG5 is a game-changer. It comes equipped with powerful GPUs, offering lightning-fast rendering and superior graphic capabilities. The TG5 leverages AI tools for enhanced visualization and modeling, making it suitable for sectors like gaming, animation, and scientific simulations. Its modular architecture allows easy upgrades, enabling users to stay ahead in a rapidly evolving technological landscape.

Lastly, the TI5 model excels in delivering high-velocity data processing. It features IBM’s latest quantum-safe cryptography, ensuring long-term data protection against evolving threats. The TI5 is optimized for Internet of Things (IoT) applications, allowing organizations to process and analyze real-time data from connected devices swiftly. Its scalability makes it perfect for businesses looking to expand their IoT footprint without compromising performance.

In conclusion, IBM’s TF7, TM7, TG5, and TI5 systems exemplify cutting-edge technology tailored to meet diverse industry needs. Each model integrates robust features, advanced security measures, and efficient processing capabilities, ensuring organizations can thrive in an ever-changing digital landscape. Whether for data management, transaction processing, graphics rendering, or IoT applications, these solutions pave the way for a more connected, efficient, and secure future.