Resetting the Printer - Offline
Toreset the printer:
1. Open the top cover.
2. Power off the printer using the power on/off switch that is located in the right
front corner of the printer.
3. Power on the printer.
Problem Determination
Any problems that arise with a SureMark printer are either software errors or
hardware failures. This section contains information to help you determine the
cause of a problem and how to solve it.
If the SureMark printer fails, use Table7 to identify and report the problem. Follow
the procedures described in the table. If you cannot identify and solve the problem,
call your service representative.
Table7. Troubleshooting –Models TF7 and TM7
If the problem is... Here’s what to do...
Printer ready indicator is OFF. vCheck that the printer power switch, which is located under the top cover,is
set ON.
vIf connected to a system using the RS-485 communication port, check that the
system is powered on and cable 7 is connected.
vIf using the RS-232 communication port or a USB port with a power brick,
check that the brick power supply is connected to the printer and plugged into
an ac power source.
vIf using USB communication with a powered USB cable, check that the
system is powered ON.
Printer ready indicator is blinking. vCheck that the customer receipt station has paper loaded correctly.Close the
cover and push the Customer Receipt Feed button to feed a small amount of
paper.
vCheck that the cover is closed.
Customer receipt station is feeding
paper,but is not printing.
vEnsure that the paper roll is in correctly.Go to “Paper Loading”on page51.
vClean the printhead. See “Thermal Printhead Cleaning”on page 53.
Notes:
1. Record all symptoms before calling for service.
2. If you receive software error messages, refer to the application program’s
software manual.
3. Call your service representative.
updated March 18, 2002
70 SureMark DBCS User’s Guide