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IBM TF7, TG5, TI5, TM7 Chapter 7. Testing and Problem Analysis Models TF7 and TM7

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Chapter 7. Testing and Problem Analysis –Models TF7 andTM7

DANGER

To avoid a shock hazard, do not connect or disconnect any cables

or perform installation, maintenance, or reconfiguration of this

product during an electrical storm.

DANGER

To avoid shock hazard:

The powercord must be connected to a proper ly wired and

earthed receptacle.

Any equipment to which this product will be attached must also

be connected to properly wired receptacles.

Note: For translations of these safety notices, see IBM Safety Information —Read

This First, GA27-4004.

Testing the Printer

When you power on the SureMark printer, it runs a power-on self-test (POST). If the

POST finds no errors, the printer is ready for operation. Follow this procedure to

determine if there are errors.

Note: Never connect or disconnect the printer when power is applied (when the

LED is on).

1. If the printer is powered on, power OFF the printer and power it on again.

vIf the printer is attached to the system with the RS-232 cable or the standard

USB cable with a power brick, disconnect the power cord, then reconnect the

power cord to a properly wired and grounded power source.

vIf the printer is attached to the system with the RS-485 cable, power OFF the

POS system, and then power on the system, which also powers on the

printer.

vIf the printer is attached to the system with a powered USB cable, the USB

attached printer can be hot-plugged.

vFor single-station printers, use the printer’s power on/off switch that is located

under the top cover. Power OFF the printer,then power ON the printer

updated March 18, 2002

© Copyright IBM Corp. 1999,2001 67

Contents

Main Page Contents Part 1. General Information ..........................1 Part 2. Models TI5 and TG5..........................45 Part 3. Models TF7 and TM7 .........................61 iv Part 4. Appendixes..............................71 vi Page Page Preface Who Should Read This Manual How This Manual Is Organized Related Publications and Diskettes Where to Find More Information x Tell Us What YouThink Safety Information xii Page xiv Page Page Page Page Summary of Changes Web-only Update for GA27-4256-01 (March 2002) Web-only Update for GA27-4256-01 (June 2001) GA18-7710-01 GA27-4256-00 xx Figures Page Tables Page Part 1. General Information Page Chapter 1. Introduction Printer Overview Description of Models 4 Features Used with the SureMark Printers Planning Information Your Responsibilities Limitations Communication Interfaces 6 Temperature and Humidity Limits Physical Dimensions Models TI5 and TG5 Models TF7 and TM7 Power Requirements Hardware Requirements 8 Software Requirements Operating System Requirements Application Requirements Single-Byte Character Set (SBCS) Code Pages Double-Byte Character Set (DBCS) Code Pages Bar Codes 10 Chapter 2. Installation Instructions Unpacking the Printer Installing the SureMark Printers Installing for RS-232/RS-485 Communication 12 5. For single-station printers, route any power cord and cables as shown in Figure 7 on page 14. 14 Installing for USB Communication 16 Page Using the Wall Mounting Feature 18 Installing the Fillers Installing Fillers for RS-232/RS-485 Printers 20 Installing Fillers for USB Printers 22 RS-232 Communication Mode Selections Baud Rate Selection RS-232 Communications Protocol Selection DTR/DSR Control XON/XOFF Control 24 USB Communication Mode USB Selection Page Chapter 3. SureMark Installation, Service, and Utility Software Software Adjustments (Models TI5 and TG5 Only) Using the 4690 Operating System Using IBM Point-of-Sale Device Diagnostics Using Reference/Service Diskettes (RS-485 or RS-232 Only) 28 Page 30 4610 DBCS Installation Utility Diskette DBCS Code Page Download 4610 DBCS Installation Utility Diskette Code Page Download 32 DBCS Code Page Download POSS for Windows (RS-485 and USB only) 34 DBCS User-Defined Character Download Firmware Update 4610 DBCS Installation Utility Diskette for Updating SureMark Firmware 36 Using POSS For Windows for Updating SureMark Firmware (RS-485 and USB Only) Using 4690 OS 4610 Utility to Update SureMark Firmware Updating 4610 Firmware Using RS-232 Attachment Cable 38 Limitation on Updating Firmware Emulating the IBM Model 3 or Model 4 Printers Enabling Emulation Using 4610 DBCS Installation Utility Diskette Enabling Emulation Using 4690 On-Line Terminal Diagnostics Limitations for Emulation 40 Printing Saved Data Printing Buffer Data Thermal/Impact SureMark Models TI5 and TG5 Printing Buffer Data Single-Station SureMark Printers Emulating an Epson Single-Station Printer (Single-Station SureMark Only) Enabling Epson Emulation Limitations for Epson Emulation 42 Changing the Printer Mode between DBCS and SBCS Proportional Font Conversion Utility Resources on the Internet Page Page Page Chapter 4. Operation (Models TI5 and TG5) Operating Controls and Indicators Page Page Correct Not Correct 50 Paper Loading 52 Thermal Printhead Cleaning Page Chapter 5. Testing and Problem Analysis Models TI5 and TG5 Testing the Printer Offline Tests Customer Receipt Test Document Insert Test 56 , Page Resetting the Printer - Offline Problem Determination Page Page Page Chapter 6. Operation (Models TF7 and TM7) Operating Controls and Indicators Paper Loading 64 Page Thermal Printhead Cleaning 66 Chapter 7. Testing and Problem Analysis Models TF7 and TM7 Testing the Printer Offline Test 68 RS-232 Hex Dump , Resetting the Printer - Offline Problem Determination 70 Page Page Appendix A. Consumable Supplies Paper Specifications Thermal Paper Page Single and Multipart Form Specifications Print Ribbons (Models TI5 and TG5 Only) Page Appendix B. Technical Information General Description Specifications 78 Memory Units Immediate Commands Voltage Conversion Circuitry RS-485 Serial I/O Parameters Cash Drawer Connector Pin Assignments RS-232 Connector Pin Assignments 80 RS-232 Parameters USB Connector Pin Assignments Code Page Definitions 82 Page Page Code Page 858 Page Page Page Code Page 932 Code Page 949 Code Page 950 Code Page 1381 - Character Fonts Thermal Printing Font Impact Printing Fonts (Models TI5 and TG5 Only) 94 Page Page Appendix C. RS-232 Programming Information 98 Page RS-232 Commands Summary by Function 100 Page 102 Page Alphabetized RS-232 Commands Summary 104 Page 106 System Commands Exercise Program Verify Previous Commands Completed Status Request Extended Address Command Request Printer ID 108 Preset or Onetime-Set Commands Download Graphics (Logo) Commands Example: n1=2&n2=2 110 Predefine Messages Download User-Defined Characters 112 Thermal Code Page Proportional Font 114 Page Impact Code Page 116 Download Double-Byte Characters Thermal Printhead (s=0) 118 Impact Printhead (s=1) Page Flash Storage Write Erase Flash EPROM Sector Send Checksum of Flash EPROM Sector Microcode Tolerance (MCT) Information - Loading 122 Microcode Tolerance (MCT) Information - Request 124 DBCS Address Vectors Setup Commands Set Print Mode Set or Cancel Double-Wide Mode 126 Set or Cancel Double-High Mode Set or Cancel Underline Mode Set or Cancel Overline Mode Set or Cancel Invert Mode Set or Cancel Emphasized Printing Set or Cancel High Quality Print Mode 128 Set Print Station Select User-Defined or Resident Character Sets Set Code Page Set Inter-Character Spacing Set Inter-Character Spacing DBCS Set or Cancel Rotated Characters 130 Set Print Station Parameters Select 1/8-Inch Line Spacing Select 1/6-Inch Line Spacing Select Color Printing Set Line Spacing Using Minimum Units 132 Set Sheet Eject Length Set Horizontal Tab Positions Set Left Margin Position Set Relative Position Align Positions 134 Set or Cancel Unidirectional Printing Set Error Recovery Function Define Document Wait Time 136 Status Sent to System Select Character for Reprinted Lines Reinitialize the Printer Enable or Disable the Feed Buttons (Models TI5 and TG5 Only) Enable or Disable the Beeper (Models TF7 and TM7 Only) 138 Enable or Disable Upside-Down Printing Select Character Size for Scalable Fonts 140 Fix Font Matrix Print Logo Inline Enable or Disable Two-Color Printing Bar Code Commands Print Bar Code 142 Page 144 Print Bar Code Examples Select Horizontal Size of Bar Code Select Bar Code Height Select Printing Position of Human Readable Information (HRI) 146 Select Font for HRI Print PDF417 Bar Code Select PDF417 ECC (Error Correction Codewords) Level Select Aspect Ratio PDF417 Bar Code Enable PDF417 Truncation 148 Print Character Commands Print and Line Feed Print, Form Feed, and Cut the Paper (FF) Print and Feed Paper n lines Print and Feed Paper Using Minimum Units Print Graphic Messages Select and Print a Graphics (Logo) Command 150 Print Predefined Graphics (Logo) Command Print Predefined Messages Miscellaneous Commands Tab to Next Tab Stop 152 Return Home (Select Printhead Location) Paper Cut/DI Eject Generate Drive Pulse for Cash Drawer Retrieve the Flash Storage Retrieve Size of User Flash Storage Retrieve Printer Usage Statistics 154 Asynchronous (Real-Time) Commands Real-Time Requests 156 Data Buffer Management and Batch Printing Reset Line Count Disable Line Count Hold Printing Until Buffer is Released Document Handling Portrait Mode Landscape Mode 158 Landscape Printing Commands Status Summary Message from the Printer 160 Status Byte 1 Status Byte 2 Status Byte 3 Status Byte 4 Contains the printer engineering code (EC) level with all status messages. 162 Reserved for future use. Status Byte 5 Appendix D. Uploading Electronic Journal Data Enable the Upload of EJ Data Disable the Upload of EJ Data Upload the EJ Data Request the Size of the EJ Space Erase the EJ Data in the Printer 164 Appendix E. Proportional Fonts Preparing the Fonts Implementing Proportional Fonts Layout Using Align Commands Layout using Set Tab Position 166 Page Page Appendix F. Emulation Support for Epson Single-Station Printer Commands Supported in Emulation Mode 170 Commands with Limited Support in Emulation Mode Commands Not Supported in Emulation Mode Connectivity Differences 172 Appendix G. Notices Electronic Emission Notices Federal Communications Commission (FCC) Statement Industry Canada Class A Emission Compliance Statement Avis de conformitaux normes dIndustrie Canada European Union (EU) Mark of Conformity Statement 174 Page Australia / New Zealand Compliance Statement Trademarks 176 Index Numerics A B C D F G 178 H I O P R S 180 T U V Page ReadersComments Wed Like to Hear from You ReadersComments Wed Like to Hear from You ___________________________________________________________________________________________________ GA27-4256-00 BUSINESS REPLY MAIL