To assist the technical support representative, have available as much of the
following information as possible:
vOption name
vOption number
vProof of purchase
vComputer manufacturer, model, serial number (if IBM), and manual
vExact wording of the error message (if any)
vDescription of the problem
vHardware and software configuration information for your system
If possible, be at your computer. Yourtechnical support representative might want
to walk you through the problem during the call.
For the support telephone number and support hours by country, refer to the
following table. If the number for your country or region is not listed, contact your
IBM reseller or IBM marketing representative. Response time may vary depending
on the number and nature of the calls received.
Support 24 hours a day, 7 days a week
Canada (Toronto only) 416-383-3344
Canada (all other) 1-800-565-3344
U.S.A. and Puerto Rico 1-800-772-2227
All other countries and regions Go to http://www.ibm.com/pc/support/,
and click Support Phone List.
32 IBM iLC300 Conference Projector: IBM iLC300 Conference Projector User’s Guide