Problem | Solution | |
A retail banner | • You selected “Retail Mode” | |
is displayed. | ||
when you ran the TV setup | ||
| ||
| wizard. Reset your TV to the | |
| factory defaults, then select | |
| Home Use Mode on the What is | |
| your viewing environment | |
| screen. See “Restore settings to | |
| the defaults” on page 69. | |
|
|
Roku Streaming Stick
Problem | Solution | |
I cannot see a | • Make sure that your TV is | |
picture on | ||
turned on. | ||
my TV. | ||
• Make sure that the Roku | ||
| ||
| Streaming Stick is securely | |
| connected to the purple | |
| HDMI 2 (MHL) jack. See | |
| “Connect a Roku Streaming | |
| Stick” on page 22. | |
| • Make sure that the you have | |
| selected HDMI2 (Roku) as the | |
| video input source. See “Select | |
| the video input source” on | |
| page 39. | |
| • Try adjusting the picture | |
| settings on your TV. See “Adjust | |
| the TV picture” on page 50. | |
|
| |
I cannot hear | • Make sure that the you have | |
sound. | ||
selected HDMI2 (Roku) as the | ||
| video input source. See “Select | |
| the video input source” on | |
| page 39. | |
| • If you are using external | |
| speakers, a sound bar, or a | |
| home theater system, make | |
| sure that the audio cables are |
| ||
|
|
|
Problem | Solution |
|
I cannot | • Make sure that there are no |
|
connect to my |
| |
obstructions, like cement walls, |
| |
wireless |
| |
between your Roku Streaming |
| |
network. |
| |
Stick and your wireless router. |
| |
|
| |
| • Make sure that you have |
|
| selected the correct wireless |
|
| router name on the “Wireless” |
|
| screen. |
|
| • If your network requires a |
|
| password, make sure that you |
|
| have entered the correct |
|
| password. Passwords are case |
|
| sensitive. |
|
| • If you have turned off SSID |
|
| broadcasting on your wireless |
|
| router, select “My network is not |
|
| shown” on the “Wireless” |
|
| screen. |
|
| • If you are not getting three or |
|
| more |
|
| above your wireless network, |
|
| adjust the location of your |
|
| wireless router. |
|
|
|
|
I cannot stream | • Make sure that you have a |
|
Netflix movies |
| |
Netflix unlimited streaming |
| |
through my |
| |
membership. Membership is |
| |
Roku Streaming |
| |
required to instantly watch |
| |
Stick. |
| |
movies and TV episodes |
| |
|
| |
| streaming from Netflix. |
|
|
|
|
I cannot watch | • Not all channels are available in |
|
all channels |
| |
Canada. |
| |
through my |
| |
|
| |
Roku Streaming |
|
|
Stick. |
|
|
|
|
|
MHL-enabled device
connected securely. See |
“Connect external speakers or a |
sound bar” on page 32. |
• If you are using external |
speakers, a sound bar, or a |
home theater system, make |
sure that the volume is turned |
up and not muted. |
• If you are using external |
speakers, a sound bar, or a |
home theater system, make |
sure that you have selected the |
correct output mode. |
• Try adjusting the audio settings |
on your TV. See “Adjust sound |
settings” on page 53. |
Problem
The mobile device does not charge when connected
to the
HDMI 2 (MHL)
jack.
Solution
•Make sure that the cables are securely connected.
•Make sure that you are using an MHL cable. An MHL cable may be difficult to identify. It may look like a micro
www.insigniaproducts.com | 75 |
