Troubleshooting
If you have any trouble using the AV receiver, look for a solution in this section. If you can’t resolve the issue yourself, contact the dealer from whom you purchased.
If you can’t resolve the issue yourself, try resetting the AV receiver before contacting the dealer from whom you purchased.
To reset the AV receiver to its factory defaults, turn it on and, while holding down the [VCR/DVR] button, press the [Standby/On] button. “Clear” will appear on the display and the AV receiver will enter Standby mode.
Note that resetting the AV receiver will delete your radio presets and custom settings.
Power
Can’t turn on the AV receiver
•Make sure that the power cord is properly plugged into the wall outlet.
•Unplug the power cord from the wall outlet, wait five seconds or more, then plug it in again.
The AV receiver turns off as soon as it’s turned on
•The amp protection circuit has been activated. Remove the power cord from the wall outlet immedi- ately. Disconnect all speaker cables and input sources, and leave the AV receiver with its power cord discon- nected for 1 hour. After that, reconnect the power cord and set the volume to maximum. If the AV receiver stays on, set the volume to minimum, disconnect the power cord, and reconnect your speakers and input sources. If the AV receiver turns off when you set the volume to maximum, disconnect the power cord, and contact the dealer from whom you purchased.
Audio
There’s no sound, or it’s very quiet
•Make sure that the digital input source is selected properly (page 50).
•Make sure that all audio connecting plugs are pushed in all the way (page 18).
•Make sure that the inputs and outputs of all compo- nents are connected properly (page 18).
•Make sure that the polarity of the speaker cables is correct, and that the bare wires are in contact with the metal part of each speaker terminal (page 20).
•Make sure that the input source is properly selected (page 54).
•Make sure that the speaker cables are not shorting.
•Check the volume. It can be set to MIN, 1 through 99, or MAX (page 54). The AV receiver is designed for home theater enjoyment. It has a wide volume range, allowing precise adjustment.
•If the MUTING indicator is shown on the display, press the remote controller’s [Muting] button to unmute the AV receiver (page 56).
•While a pair of headphones is connected to the Phones jack, no sound is output by the speakers (page 56).
•If there’s no sound from a DVD player connected to an HDMI IN, check the DVD player’s output settings, and be sure to select a supported audio format.
•Check the digital audio output setting on the con- nected device. On some game consoles, such as those that support DVD, the default setting is off.
•With some
•If your turntable doesn’t have a
•Make sure that none of the connecting cables are bent, twisted, or damaged.
•Not all listening modes use all speakers (page 64).
•Specify the speaker distances (page 70) and adjust the individual speaker levels (page 71).
•Make sure that the speaker setup microphone is not still connected.
Only the center speaker produces sound
•If you use the Dolby Pro Logic IIx Movie, Dolby Pro Logic IIx Music, or Dolby Pro Logic IIx Game listen- ing mode with a mono source, such as an AM radio station or mono TV program, the sound is concen- trated in the center speaker.
•Make sure the speakers are configured correctly (page 68).
The surround speakers produce no sound
•When the Stereo or Mono listening mode is selected, the surround speakers produce no sound (page 64).
•Depending on the source and current listening mode, not much sound may be produced by the surround speakers. Try selecting another listening mode.
•Make sure the speakers are configured correctly (page 68).
The center speaker produces no sound
•When the Mono or Stereo listening mode is selected, the center speaker produces no sound (page 64).
•Make sure the speakers are configured correctly (page 68).
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