Manuals / Integra / Home Audio / Stereo Receiver

Integra Troubleshooting Your Receiver: No Sound Solutions

Models: DTR-5.9

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Troubleshooting

If you have any trouble using the AV receiver, look for a solution in this section. If you can’t resolve the issue yourself, contact the dealer.

If you can’t resolve the issue yourself, try resetting the AV receiver before contacting the dealer.

To reset the AV receiver to its factory defaults, turn it on and, while holding down the [VCR/DVR] button, press the [On/Standby] button.“Clear” will appear on the display and the AV receiver will enter Standby mode.

Note that resetting the AV receiver will delete your radio presets and custom settings.

The onscreen setup menus appear only on a TV that is connected to the HDMI OUT. If your TV is connected to the composite video or S-Video MONITOR OUT, or the COMPONENT VIDEO OUT, use the DTR- 5.9’s display when changing settings.

Power

Can’t turn on the AV receiver

•Make sure that the power cord is plugged into the wall outlet properly.

•Unplug the power cord from the wall outlet, wait 5 seconds or more, then plug it back in again.

The AV receiver turns off as soon as it’s turned on

•The amp protection circuit has been activated. Remove the power cord from the wall outlet immedi- ately. Disconnect all speaker cables and input sources, and leave the AV receiver with its power cord discon- nected for 1 hour. After that, reconnect the power cord and set the volume to maximum. If the AV receiver stays on, set the volume to minimum, disconnect the power cord, and reconnect your speakers and input sources. If the AV receiver turns off when you set the volume to maximum, disconnect the power cord, and contact the dealer.

Audio

There’s no sound or it’s very quiet

•To listen to an audio source that’s connected to an HDMI input, make sure that input is assigned to an input selector (page 44).

•To listen to an audio source that’s connected to an OPTICAL or COAXIAL input, make sure that input is assigned to an input selector (page 45).

•Make sure that all audio connecting plugs are pushed in all the way (page 21).

•Make sure that the polarity of the speaker cables is correct, and that the bare wire is in contact with the metal part of each speaker terminal (page 16).

•Make sure that the speaker cables are not shorting.

•Check the volume (page 48). The AV receiver is designed for home theater enjoyment and has a wide volume range for precise adjustment.

•If the MUTING indicator is flashing on the display, press the remote controller’s [Muting] button to unmute the AV receiver (page 49).

•While a pair of headphones is connected to the PHONES jack, no sound is output by the main room speakers (page 50).

•Check the digital audio output settings on the source component. On some game consoles, such as those that can play DVDs, the default setting is off.

•With some DVD-Video discs, you need to select an audio format from a menu or with the Audio button on your DVD player’s remote controller.

•If your turntable doesn’t have a phono preamp built-in, you must connect one between it and the AV receiver.

•If your turntable uses an MC cartridge, you must con- nect an MC head amp, or an MC transformer and a phono preamp.

•Check the speaker settings (pages 82–86).

•If the digital signal format is set to PCM or DTS, set it to Auto (page 51).

•If there’s no sound from a DVD player connected to an HDMI IN, check the DVD player’s output settings, and be sure to select a compatible audio format.

Only the front speakers produce sound

•When the Stereo or Mono listening mode is selected, only the front speakers and subwoofer produce sound.

•Check the Speaker Configuration (page 82).

Only the center speaker produces sound

•If you use the Dolby Pro Logic IIx Movie or Dolby Pro Logic IIx Music listening mode with a mono source, such as an AM radio station or mono TV pro- gram, the sound will be concentrated in the center speaker.

•Check the Speaker Configuration (page 82).

The center speaker produces no sound

•When the Stereo or Mono listening mode is selected, the center speaker produces no sound (page 74).

•Check the Speaker Configuration (page 82).

The surround speakers produce no sound

•When the Stereo or Mono listening mode is selected, the surround speakers produce no sound.

•Depending on the source and the current listening mode, not much sound may be produced by the sur- round speakers. Try another listening mode (page 67).

•Check the Speaker Configuration (page 82).

The surround back speakers produce no sound

•The surround back speakers are not used with all lis- tening modes. Try another listening mode (page 67).

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DTR-5.9 specifications

The Integra DTR-5.9 is a versatile and powerful home theater receiver designed to meet the needs of audiophiles and casual listeners alike. This receiver stands out in a crowded market due to its robust feature set, superior sound quality, and advanced technologies that enhance the overall listening experience.

One of the main features of the Integra DTR-5.9 is its multi-channel amplification. With 7.1 channel amplification, it delivers a total power output of 100 watts per channel, allowing for immersive audio experiences whether you're watching movies, playing video games, or listening to music. This makes it an ideal choice for surround sound setups, enabling discrete sound placement in a home theater environment.

The DTR-5.9 also offers a rich array of connectivity options. It comes equipped with HDMI inputs and outputs, supporting 4K video pass-through, which ensures compatibility with the latest high-definition video formats. This feature is crucial for users who want to enjoy crisp and clear visuals from their Blu-ray players, gaming consoles, and streaming devices. The receiver also includes multiple composite and component video inputs, as well as analog inputs for older devices, ensuring that users can connect a variety of equipment.

In terms of audio processing, the Integra DTR-5.9 utilizes advanced technologies such as Dolby TrueHD and DTS-HD Master Audio, which provide high-resolution audio formats for a more immersive listening experience. The incorporation of Audyssey MultEQ XT room correction technology allows the receiver to analyze room acoustics and optimize speaker performance, delivering balanced sound tailored to the specific environment.

Additionally, the DTR-5.9 is equipped with built-in network functionality, enabling seamless streaming from popular services like Spotify, Pandora, and internet radio stations. Users can also access their own music libraries via USB ports, contributing to the versatility of playback options.

Its intuitive graphical user interface and remote control simplify navigation, making it easy for users to customize settings and switch between sources effortlessly. The build quality of the Integra DTR-5.9 is notable, reflecting a commitment to durability and performance, ensuring that it remains a reliable cornerstone in your entertainment system for years to come.

In summary, the Integra DTR-5.9 combines powerful amplification, versatile connectivity, advanced audio processing technologies, and user-friendly features, making it a compelling choice for anyone looking to elevate their home audio experience. Whether for movies, music, or gaming, this receiver is designed to deliver high-performance sound and video, meeting the demands of modern home entertainment systems.