■Is the oven temperature above 400°F (205°C)?
Let the oven cool before using the
Oven cooking results not what expected
■Is the range level? Level the range. See the Installation Instructions.
■Is the proper temperature set?
■Is the proper oven temperature calibration set? See “Temp Adjust” in the “Setup” section.
■Was the oven preheated? See “Bake,” “Broil,” or “Convect Bake” section.
■Is the proper bakeware being used? See “Bakeware” section.
■Is the oven vent blocked? See “Oven Vent” section.
■Are the racks positioned properly? See “Positioning Racks and Bakeware” section.
■Is there proper air circulation around bakeware? See “Positioning Racks and Bakeware” section.
■Is the batter evenly distributed in the pan? Check that batter is level in the pan.
■Is the proper length of time being used? Adjust cooking time.
■Has the oven door been opened while cooking? Oven peeking releases oven heat and can result in longer cooking times.
■Are baked items too brown on the bottom? Move rack to higher position in the oven.
■Are pie crust edges browning early? Use aluminum foil to cover the edge of the crust and/or reduce baking temperature.
Broiling results not what expected
■Is there excessive smoking? Food may be too close to the broil element or may have excessive fat. Move rack to a lower position.
■Is the oven door closed? Close oven door to the broil stop position.
■Was the broil element preheated? Allow broil element to preheat for 5 minutes.
Ventilation system not capturing smoke efficiently
■Is there proper cross ventilation in the room or makeup air?
See the Installation Instructions.
■Is the outside wall cup shut or blocked?
■Was the range and air filter installed properly? See the Installation Instructions.
ASSISTANCE OR SERVICE
Before calling for assistance or service, please check “Troubleshooting.” It may save you the cost of a service call. If you still need help, follow the instructions below.
When calling, please know the purchase date and the complete model and serial number of your appliance. This information will help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you use only factory specified parts. These factory specified parts will fit right and work right because they are made with the same precision used to build every new
To locate factory specified parts in your area, call us or your nearest
U.S. customers using TTY for deaf, hearing impaired or speech impaired, call:
NOTE: When writing or calling about a service problem, please include the following information:
1.Your name, address and daytime telephone number.
2.Appliance model number and serial number.
3.Name and address of your dealer or servicer.
4.A clear description of the problem you are having.
5.Proof of purchase (sales receipt).
User’s guides, service manuals and parts information are available from
In the U.S.A.
If the problem is not due to one of the items listed in the “Troubleshooting” section…
Call the dealer from whom your appliance was purchased, or call
If the dealer or service company cannot resolve your problem, write to:
Customer eXperience Center
553 Benson Road
Benton Harbor, MI
Web address: www.jennair.com
Or call:
Accessories List
Canning Unit Kit
(coil element models)
Order Part Number 242905
Cooktop Cleaner
(ceramic glass models)
Order Part Number 31464
Cooktop Protectant
Order Part Number 31463
Cooktop Care Kit
(includes cleaner, protectant, and applicator pads)
Order Part Number 31605
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