Troubleshooting Guide

 

PROBLEM

POSSIBLE CAUSE

SOLUTION

 

 

 

 

 

 

 

The TEL mute function does

The TEL mute wire is not connected properly.

Connect the wire correctly, referring to the

 

 

not work.

 

section on "Connection".

 

 

 

 

 

 

 

The TEL mute function turns

The TEL mute wire is touching a metal part of

Pull the TEL mute wire away from the metal

 

 

on even though the TEL mute

the car.

part of the car.

 

 

wire is not connected.

 

 

 

 

 

 

 

 

 

The sound/picture skips on a

The disc is scratched or dirty.

Clean the disc, referring to the section on

 

 

DVD/VCD/CD.

 

"Cleaning discs" (see p. 5).

 

 

 

 

 

 

 

A track will not play.

Random play has been selected.

Turn off random play.

 

A VCD cannot be played using menus.

The VCD disc being played is not compatible with P.B.C.

Menu playback is available only with VCD discs recorded with P.B.C.

The subtitle is not displayed.

The DVD disc being played does not contain the recording of subtitles.

The subtitle cannot be displayed when the DVD disc being played does not contain the recording of subtitles.

The voice (or subtitle) language cannot be changed.

The DVD disc being played does not contain the recording of more than one audio (or subtitle) language.

The voice (or subtitle) language cannot be changed when the DVD disc being played does not contain the recording of more than one voice (or subtitle) language.

The viewing angle cannot be changed.

The DVD disc being played does not contain the recording of more than one angle.

The viewing angle cannot be changed when the DVD disc being played does not contain the recording of more than one angle.

You are attempting to switch the angle in a DVD section where more than one angle is not recorded.

More than one viewing angle may be recorded only in limited sections in a disc.

Playback will not start even after a title is selected.

A viewing restriction (RATING) has been set for the disc.

Check the viewing restriction level (RATING) setting.

The voice or subtitle language selected in the initial setting is not played.

The DVD disc being played does not contain the recording of the selected voice or subtitle language.

Use a DVD disc containing the recording of the selected voice or subtitle language.

External disc control mode

PROBLEM

POSSIBLE CAUSE

SOLUTION

 

 

 

 

The disc control mode cannot

No wire has been connected to the disc

Connect the wire to the disc changer input

be selected.

changer input terminal on the unit.

terminal on the unit.

 

 

 

 

The specified disc does not

The specified CD is quite dirty.

Clean the CD.

play, but another one plays

 

 

 

The CD is upside-down.

Load the CD with the labeled side up.

instead.

 

 

 

 

 

The disc is loaded in a different slot from that

Eject the disc magazine and check the

 

specified.

number for the specified disc.

 

 

 

 

 

The disc is severely scratched.

Try another disc instead.

 

 

 

 

The sound skips.

Something is touching the disc changer.

Remove whatever is touching it.

The CD is scratched or dirty.

If skipping happens at the same place when the car is stopped, something with the CD is wrong. Clean the CD.

The display shows that the

The computer chip in the unit is not

Press the reset button on the unit (see p. -

changer is being played, but no

functioning normally.

4).

sound can be heard.

 

 

 

 

 

The specified track will not

Random play or magazine random play has

Turn off random play or magazine random

play.

been selected.

play.

Track repeat, disc repeat, track scan, disc scan, random play, and magazine random play start by themselves.

The setting is not cancelled.

The settings for these functions remain on until the setting to off or the disc ejected, even if the power is turned off or the source changed.

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Kenwood KVT-911DVD instruction manual External disc control mode