TROUBLESHOOTING
| When there is a problem, it does not mean malfunction. Before sending for |
| repair, please examine your device according to the following: |
|
|
The player does not power on. | • The AC power cord may be loose or not plugged in. Make sure the power |
| cord is secure in the AC socket. |
The disc tray cannot be closed. | • The disc may not be properly placed. Please place in the disc again. |
A specific disc does not play. | • You inserted the wrong disc type. |
| • The parental control feature is activated. For deactivating the parental con- |
| trol feature please read section “Password” in chapter “User prefer- |
| ences” (see page 54). |
| • The disc may be dirty. Try cleaning the disc. |
| • Make sure the disc is placed with the labeled side facing up. |
| • The region code of the disc may not match that of the player. In this case, |
| the disc cannot be used. |
| • The disc may not be compliant to an industry standard. |
| • You have selected or set the wrong channel number on the TV for the DVD |
| player. Select the correct channel number. |
| • The cables connecting the TV and the DVD player may be loose. Check the |
| cables. |
The remote control does not work. | • Make sure you are aiming the remote control directly at the player’s remote |
| control sensor, located on the front of the player. |
| • There is a technical problem. Take out the battery from the battery compart- |
| ment, wait for 10 seconds and |
| • Make sure there are no obstacles between the remote control and the play- |
| er. |
| • The battery may be used up. Change the battery in the remote control. |
| • You could be using the remote control too far away. Try closer. |
No picture. | • Make sure the video cables connecting the DVD player to your TV or beam- |
| er are secure. |
| • The TV is not set to the DVD/Video mode. Set the TV to the |
| program (e.g. AV1 or AV2). |
The picture appears stretched or | • The video aspect ratio may be set wrong for your television type. Enter the |
squeezed. | setup menu and select the “Video setup page”. Try changing the “TV |
| shape” setting to Normal/PS 4:3 (Pan & Scan), if you are using a standard |
| TV, or “Wide 16:9” if your TV is a |
| shape setting based on the format of a DVD. This setting applies only to the |
| TV’s aspect ratio. |
No sound from TV or speakers. | • The volume is set to minimum. Raise up the volume. |
| • Make sure the audio cables connecting the DVD player to your speakers, TV |
| or receiver are secure. |
| • The sound is muted. Press the “MUTE” button on the remote control to |
| switch on the sound again. |
| • The movie is paused. There is no sound during pause or search modes. |
| • There may be a mistake in the audio setup. Reset to the original settings. |
Subtitles are not shown. | • Press the “SUBTITLE” button on the remote control to switch the subtitles |
| on. |
| • The subtitle display is only supported on DVDs. |
|
|
58
