Kodak DCS Pro SLR/n manual Out-of-Warranty Support Options

Warranty

5.Out-of-Warranty Support Options:

There will be a charge for out-of-warranty call incidents if you wish to speak to a Kodak support representative. A call incident is defined to include only those issues raised during the first telephone or email contact. Follow-up telephone calls by Kodak’s representative, and callbacks to Kodak’s Support Center to resolve the call incident will not be charged, provided a valid, active call number is provided. Calls to report bugs or anomalies will have any charges cancelled. Calls to arrange for service will have the charges cancelled or applied as a credit against the repair estimate or invoice.

Service maintenance agreements, which cover the repair and support of the DCS Pro SLR/n Camera and software, are available. In North America, contact the regional Service Marketing group at:

1-800-645-6325. No-charge options include:

•KODAK PROFESSIONAL World Wide Web site: http://www.kodak.com/go/support

•FaxBack documents

•Your KODAK PROFESSIONAL dealer

D-6 April 29, 2004