Chapter 8. Getting help and technical assistance

If you need help, service, or technical assistance or just want more information about Lenovo products, you will find a wide variety of sources available from Lenovo to assist you. This chapter contains information about where to go for additional information about Lenovo and Lenovo products, what to do if you experience a problem with your system, and whom to call for service, if it is necessary.

Before you call

Before you call, make sure that you have taken these steps to try to solve the problem yourself:

vCheck all cables to make sure that they are connected.

vCheck the power switches to make sure that the system and any optional devices are turned on.

vUse the troubleshooting information in your system documentation, and use the diagnostic tools that come with your system. Information about diagnostic tools is in the Hardware Maintenance Manual.

vGo to the Lenovo Support Web site at http://www.lenovo.com/support to check for technical information, hints, tips, and new device drivers or to submit a request for information.

You can solve many problems without outside assistance by using the information available on the Lenovo Support Web site or by following the troubleshooting procedures that Lenovo provides in the documentation that is provided with your Lenovo product. The documentation that comes with Lenovo systems also describes the diagnostic tests that you can perform. Most systems, operating systems, and programs come with documentation that contains troubleshooting procedures and explanations of error messages and error codes. If you suspect a software problem, see the documentation for the operating system or program.

Using the documentation

Information about your Lenovo system and preinstalled software, if any, or optional device is available in the documentation that comes with the product. That documentation can include printed documents, online documents, readme files, and help files. Most of the documentation for your server is on the ThinkServer Documentation DVD provided with your server. See the troubleshooting information in your system documentation for instructions for using the diagnostic programs. The troubleshooting information or the diagnostic programs might tell you that you need additional or updated device drivers or other software. Lenovo maintains pages on the World Wide Web where you can get the latest technical information and download device drivers and updates. To access these pages, go to http://www.lenovo.com/support and follow the instructions.

© Copyright Lenovo 2010

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Lenovo TS200V manual Getting help and technical assistance, Before you call, Using the documentation
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TS200V specifications

The Lenovo TS200V is a versatile tower server designed to meet the needs of small to medium-sized businesses looking for a reliable and cost-effective solution. Known for its compact footprint and efficient performance, the TS200V plays a crucial role in enhancing productivity while ensuring ease of use and management.

One of the main features of the Lenovo TS200V is its robust processing capability. It is equipped with Intel's Xeon processor options, which deliver exceptional performance for handling demanding workloads. This makes the server suitable for various applications such as virtualization, database management, and file sharing. The TS200V supports multiple processor configurations, allowing businesses to scale performance based on their specific requirements.

Memory is another critical characteristic of the Lenovo TS200V. The server supports up to 32GB of DDR3 RAM, ensuring improved multitasking and responsiveness during heavy workloads. With support for ECC memory, the TS200V enhances data integrity, making it a reliable choice for mission-critical applications.

Storage options on the TS200V are flexible and customizable. The server can accommodate a range of storage solutions, including SATA and SAS drives. With its hot-swappable drive bays, businesses can easily upgrade or replace storage during operation without downtime. This feature is particularly beneficial for organizations that require high availability and minimal disruption.

In terms of connectivity, the Lenovo TS200V offers a variety of options. It comes with multiple USB ports, Ethernet connections, and PCIe expansion slots that allow for the addition of additional network cards or storage controllers. This versatility ensures that the server can adapt to the evolving needs of a business.

Additionally, the Lenovo TS200V is designed with energy efficiency in mind. It features advanced power management technologies that help reduce energy consumption, contributing to lower operating costs. The server's design also promotes quiet operation, making it suitable for office environments.

Overall, the Lenovo TS200V stands out as a reliable and efficient tower server, offering essential features and flexibility that cater to the demands of small to medium-sized enterprises. With its combination of performance, scalability, and energy efficiency, the TS200V is an excellent investment for businesses looking to enhance their IT infrastructure.
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