Lenovo TS200V manual Troubleshooting and diagnostics, Basic troubleshooting, General problems

Chapter 7. Troubleshooting and diagnostics

This chapter describes some basic troubleshooting and diagnostic programs. If your server problem is not described here, see Chapter 8, “Getting help and technical assistance,” on page 63 for additional troubleshooting resources.

This chapter provides information about the following topics:

v“Basic troubleshooting”

v“PC-Doctor for DOS” on page 60

Basic troubleshooting

The following tables provide information to help you troubleshoot your server problems.

Note: If you cannot correct the problem, have the server serviced. For a list of service and support telephone numbers, refer to the Warranty and Support Information document available on the ThinkServer Documentation DVD or go to the Lenovo Support Web site at:

http://www.lenovo.com/support/phone

General problems

The following table describes the general problems and suggested actions to correct detected problems.

Symptom	Action
The server does not start when	Verify that:
you press the power switch.	v The power cord is correctly connected to the rear of the server and to a
	working electrical outlet.
	v If your server has a secondary power switch on the rear of the server, make
	sure that it is switched on.
	v The power indicator on the front of the server is on.
	v The server voltage matches the voltage available at the electrical outlet for
	your country or region.
The monitor screen is blank.	Verify that:
	v The monitor signal cable is correctly connected to the monitor and to the
	appropriate monitor connector on the server.
	v The monitor power cord is correctly connected to the monitor and to a
	working electrical outlet.
	v The monitor is turned on and the brightness and contrast controls are set
	correctly.
	v The server voltage matches the voltage available at the electrical outlet for
	your country or region.
	v If your server has two monitor connectors, be sure to use the connector on the
	graphics card.
The operating system does not	Verify that:
start.	v The startup sequence includes the device where the operating system resides.
	Usually, the operating system is on the hard disk drive. For more information,
	see “Selecting a startup device” on page 51.

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