Appendix A - Troubleshooting
Dial-in Access
This section is available for LevelOne
Problem 1: Remote PC can't connect to the LevelOne Wireless Broadband Router.
Solution 1: Check the settings on the LevelOne Wireless Broadband Router
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•User has been created, and has
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•Modem settings are correct.
•Both the LevelOne Wireless Broadband Router and the remote PC are using the same settings for the login authentication (PAP, CHAP, MSCHAP).
Check the Modem
•Modem is properly connected and powered on.
•The modem is working correctly, and the Remote user is dialing the correct telephone number for the modem.
This can be checked by listening to the modem. You should hear the LevelOne Wireless Broadband Router 's modem answer the incoming call.
•If the call is received but not answered, the modem's "Auto- answer" feature is turned OFF. To turn it on, add the appropriate AT command to the Initial String in the on the LevelOne Wireless Broadband Router 's Modem Properties screen. See Chapter 6 for details of the Modem Properties screen, and Appendix C for more information on AT commands.
•If the call is answered, but no connection is established, then ei- ther the modems are unable to negotiate a connection, or the login to the LevelOne Wireless Broadband Router has failed.
This can be checked by examining the Log file for the Remote PC. See Finding the current Initial String in Appendix C for in- structions on enabling and viewing the Log file.
Check the Remote PC
•Ensure that both the LevelOne Wireless Broadband Router and the remote PC are using the same settings for the login authentication (PAP, CHAP, MSCHAP).
•When prompted for "User Name" and "Password", the remote user must enter the correct User Name and Password, as configured on the LevelOne Wireless Broadband Router 's User Details screen.
•The modem Log file on the remote PC may provide useful information about the cause of the connection failure. See Finding the current Ini- tial String in Appendix C for instructions on enabling and viewing the Log file.
Problem 2: Remote PC can connect, but can't access LAN resources.
Answer 2: Only TCP/IP - based resources are available. Microsoft networking is NOT supported. To gain access to your PC on the LAN, you need to install and use a "Remote Control" program like PC Anywhere.
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