Lexmark 11 Setting up the Tivoli event adapter

How do I use MarkVision Messenger?

112

Setting up the Tivoli event adapter

The Tivoli event adapter lets administrators monitor printer events accr oss a range of devices i n real

time. In order to send device status alerts to Tivoli, you must create an action in MarkVision

Messenger.

1Click Create New on the MarkVision Messenger Home screen.

2Enter a name for the adapter, and if desired, input a description and any notes. Click .

3Select the type of alert that you want to send an event to the Tivoli event server, and then

click .

Note: The Tivoli event adapter will be available in a subsequent section of the wiza rd only

if the type of events selected on this screen are Device Status Alerts.

4Select the type of event that will trigger the action from the Event scroll box, and then use the

arrow buttons to move the event to the Selected Events box. Click .

5Choose the method of device selection. Click .

6Select Send Device Status Alerts to a Tivoli Event Server from the dialog box, and then

click .

7Enter your Tivoli configuration settings, and then click .

8Determine when the action should execute, and then click .

A summary of the action that you have created is displayed. If you are satisfied with the action, click

Yes and then to enable the Tivoli event adapter.

Note: After creating a Tivoli event adapter in MarkVision Messenger, you must then

configure the Tivoli server for Messenger alerts. Ref er to your T ivoli documentat ion

for details on how to configure your Tivoli server.

Contents

Main Edition: June 2005 Licensing Notice Contents Contents Chapter 6: MarkVision Messenger ............................................. 93 Chapter 7: Troubleshooting...................................................... 113 Chapter 8: Frequently Asked Questions.................................. 124 Introduction to MarkVision P rofessional 1 Introduction Terms used in this document Terms used in this document Whats new in MarkVision Professional 11.0 MarkVision components MarkVision components The MarkVision Client MarkVision Client Application MarkVision Web Client MarkVision Messenger MarkVision Server MarkVision Web Server System requirements Minimum RAM and processor configurations for multiple devices MarkVision Professional for UNIX systems Java Virtual Machine recommendations Supported devices Page Page Page Using MarkVision Professional 2 Installing MarkVision Professional Before you install 1 2 Where to install MarkVision components Installation notes Installing MarkVision Professional for Windows and Mac OS X systems 1 2 To uninstall MarkVision Professional Windows default file locations Installing MarkVision Professional for UNIX systems HP-UX AIX RedHat Linux; SuSE Linux Solaris SPARC systems 5 Unix general file locations Setting up the MarkVision Professional UNIX Server To uninstall the MarkVision Professional UNIX Client 1 2 Installing MarkVision Professional into CDE 1 2 Installing MarkVision Professional into KDE Installing MarkVision Professional into GNOME Finding space to install MarkVision Professional Installing MarkVision Professional for a Novell NetWare server To stop the MarkVision Server To start the MarkVision Server Uninstalling MarkVision Professional for a Novell NetWare Server 1 2 3 Upgrading from previous versions of MarkVision To export devices from classic MarkVision: Getting started Invoking the MarkVision Client Opening the MarkVision Application Accessing the MarkVision Web Client Starting MarkVision Professional Getting started 1 2 Managing your devices with MarkVision Professional Basics Home screen Layout Multi-select capability Enhanced accessibility MarkVision tasks All Tasks list The following table briefly describes the tasks available from the All Tasks list. Page Page Page Page Page 3 Adding and removing devices Creating discovery profiles Discovering devices Adding and removing devices Including and excluding devices Advanced features Adding and removing devices Import / Export buttons Load / Save buttons Scheduling Naming devices Adding devices Creating folders Page Using filters Using filters When multiple conditions are selected Device Type Example 1: Basic filter Example 2: Advanced filter Creating user accounts and user groups Create an administrator account Create a new user account Create an account group Create a user group Edit or remove an existing user account or group Assigning user privileges Assigning user privileges Administrator privileges Designated user privileges 4 Adapter password conformance Enter Device Password task Using the Enter Device Password task Device Password task Manage Global Password List task To add a device password To edit a device password To delete a device password Confidential print job settings Using Confidential Print Job Lockout Using Confidential Print Job Expiration Secure communication Setting server communication security Setting the server communication security password Setting the server communication security level Selecting Server-to-Client security Secure communication 4 5 Setting communication security for devices Using the Communication Password task 1 2 Secure viewing of encrypted hard disk drives User authentication User authentication LDAP Server authentication To enable LDAP Server authentication 1 2 Active session expiration To use active session expiration Account password expiration To set the account password expiration interval To change your account password Managing devices 5 Finding the devices you want Creating custom views To create a custom view To edit a custom view Creating custom tables Creating a custom table Viewing a custom table Using device policies Reasons to create a device policy Tasks associated with device policies Create a device policy Apply the device policy Scheduling tasks Tasks you can schedule using MarkVision To schedule a task Managing plug-ins Generic file download Generic file download Using the Generic File Download task Resource Management Using the Resource Management task Uploading resource files to the MarkVision Server Removing resource files from the MarkVision Server Downloading resource files to selected devices Bookmark Management Using the Bookmark Management task Creating folders Creating a new bookmark Loading an existing bookmark Saving a bookmark Deleting a bookmark or folder Changing the properties of a folder or bookmark Wireless print server support Creating a WLAN device policy Using the WLAN task Using the Install CA Certificate task Destination management Using destination management tasks Editing destinations Removing destinations Destinations in device policies Changing printer settings Checking printer status Organizing devices Organizing devices Viewing a print server embedded Web page Viewing all printers Creating maps Creating maps Creating a map Using a map 1 2 3 4 Monitoring printer supplies Moving the MarkVision Server 1 2 3 4 Starting and stopping the MarkVision Professional Server on a Windows system Starting and stopping the MarkVision Professional Server on a Macintosh system Starting and stopping the MarkVision web service on a Macintosh system Starting and stopping the MarkVision Professional Server on a UNIX system Starting and stopping the MarkVision Web service on a UNIX system Importing and exporting MVP Server settings Exporting MVP Server settings Importing MVP Server settings Flashing print servers To flash Lexmark print servers Formatting storage devices Print Permissions Technology Print Permissions Technology Using the Print Permissions Technology tasks Queue management Configuring the MarkVision Server For Windows operating systems only To create print queues To remove print queues For Windows XP administrator accounts without passwords Page MarkVision Messenger 6 Installing MarkVision Messenger How does MarkVision Messenger work? Event Types Device Status Alerts Printer Folder Alerts Device Selection Command types What are Actions? Simple Filters Custom filters Statements: Conditions: Trigger on Either Active or Clear filters Trigger on Active filters How do I use MarkVision Messenger? Step 1: Preview the steps 1 2 Step 2: Name your Action Step 3: Set user access Step 4: Select the Event Type Step 5: Select specific events or folder If your Action is triggered by a Printer Folder Alert 1 2 If your Action is triggered by a Device Status Alert Step 6: Select devices Step 7: Select a command Step 8: Compose the command To send an e-mail message To execute a command line on a remote host To execute a command line on the MarkVision Server To setup a Tivoli event server Step 9: Select a filter If your Action is triggered by Device Status Alerts: If your Action is triggered by Printer Folder Alerts: Step 10: Customize a filter Step 11: Verify Action information Modifying an Action 1 2 Enabling an Action Disabling an Action Deleting an Action Viewing Action information Setting or changing user data Generating reports Keeping a log of paper jams Delaying Event notifications Monitoring specific device paper trays Sending an e-mail Ordering supplies Setting up a SMTP mail server Setting up the Tivoli event adapter Troubleshooting 7 Problems with user accounts and account groups Error reading account A message that indicates there was an error reading accounts Error reading password A message that indicates there was an error reading the password. Forgotten password If you have forgotten your password Problems with network devices MarkVision is unable to find a network device Device not responding message appears Problems with MarkVision Messenger Printer information appears incorrect No printer icon(s) appear Problems with MarkVision Messenger Cannot access MarkVision Messenger Problems with MarkVision Messenger No e-mail notification MarkVision Messenger does not work properly while Apache is installed Problems with actions Cannot create a new action Cannot enable an action Cannot disable an action Cannot modify an action Cannot delete an action Action did not work Action has unexpected results Action list is empty No private actions listed Miscellaneous problems Miscellaneous problems The client and server cannot communicate No folder(s) A message that indicates there was an error reading folders All folders are missing (no login error messages) Cannot enter characters in printers in a different language Frequently Asked Questions 8 How do I get to the server after installing? How do I discover printers? How do I discover printers? Manage Discovery Profiles task 1 2 3 4 Quick Find task Is IPX supported? Is there any way to speed up device discoveries? What are the differences between the Application and the Web Client? What are the differences between the Application and the Web Client? What do the lines through some devices mean? Why are some devices displayed in red text? How do I create a filter and apply it to a folder? How do I create a filter and apply it to a folder? 1 2 3 4 What is MarkVision Messenger? 1 2 What is MarkVision Messenger? How do you create actions? Where is the README file? 11 12 Where is the README file? How do I change the MarkVision Web Server port? How do I change the MarkVision Web Server port? Where can I find additional Tivoli support for MarkVision?