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Basics
39
Web Page (Print Server)
Open a Web pa
ge displaying settings for a selected
device.
WLAN
Setup and confi
gure wireless devices (Lexmark N8050).
Task
Function
Contents
Main
Edition: June 2005
Licensing Notice
Contents
Contents
Chapter 6: MarkVision Messenger ............................................. 93
Chapter 7: Troubleshooting...................................................... 113
Chapter 8: Frequently Asked Questions.................................. 124
Introduction to MarkVision P rofessional
1
Introduction
Terms used in this document
Terms used in this document
Whats new in MarkVision Professional 11.0
MarkVision components
MarkVision components
The MarkVision Client
MarkVision Client Application
MarkVision Web Client
MarkVision Messenger
MarkVision Server
MarkVision Web Server
System requirements
Minimum RAM and processor configurations for multiple devices
MarkVision Professional for UNIX systems
Java Virtual Machine recommendations
Supported devices
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Using MarkVision Professional
2
Installing MarkVision Professional
Before you install
1 2
Where to install MarkVision components
Installation notes
Installing MarkVision Professional for Windows and Mac OS X systems
1 2
To uninstall MarkVision Professional
Windows default file locations
Installing MarkVision Professional for UNIX systems
HP-UX
AIX
RedHat Linux; SuSE Linux
Solaris SPARC systems
5
Unix general file locations
Setting up the MarkVision Professional UNIX Server
To uninstall the MarkVision Professional UNIX Client
1
2
Installing MarkVision Professional into CDE
1 2
Installing MarkVision Professional into KDE
Installing MarkVision Professional into GNOME
Finding space to install MarkVision Professional
Installing MarkVision Professional for a Novell NetWare server
To stop the MarkVision Server
To start the MarkVision Server
Uninstalling MarkVision Professional for a Novell NetWare Server
1 2
3
Upgrading from previous versions of MarkVision
To export devices from classic MarkVision:
Getting started
Invoking the MarkVision Client
Opening the MarkVision Application
Accessing the MarkVision Web Client
Starting MarkVision Professional
Getting started
1
2
Managing your devices with MarkVision Professional
Basics
Home screen
Layout
Multi-select capability
Enhanced accessibility
MarkVision tasks
All Tasks list
The following table briefly describes the tasks available from the All Tasks list.
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3
Adding and removing devices
Creating discovery profiles
Discovering devices
Adding and removing devices
Including and excluding devices
Advanced features
Adding and removing devices
Import / Export buttons
Load / Save buttons
Scheduling
Naming devices
Adding devices
Creating folders
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Using filters
Using filters
When multiple conditions are selected
Device Type
Example 1: Basic filter
Example 2: Advanced filter
Creating user accounts and user groups
Create an administrator account
Create a new user account
Create an account group
Create a user group
Edit or remove an existing user account or group
Assigning user privileges
Assigning user privileges
Administrator privileges
Designated user privileges
4
Adapter password conformance
Enter Device Password task
Using the Enter Device Password task
Device Password task
Manage Global Password List task
To add a device password
To edit a device password
To delete a device password
Confidential print job settings
Using Confidential Print Job Lockout
Using Confidential Print Job Expiration
Secure communication
Setting server communication security
Setting the server communication security password
Setting the server communication security level
Selecting Server-to-Client security
Secure communication
4 5
Setting communication security for devices
Using the Communication Password task
1
2
Secure viewing of encrypted hard disk drives
User authentication
User authentication
LDAP Server authentication
To enable LDAP Server authentication
1
2
Active session expiration
To use active session expiration
Account password expiration
To set the account password expiration interval
To change your account password
Managing devices
5
Finding the devices you want
Creating custom views
To create a custom view
To edit a custom view
Creating custom tables
Creating a custom table
Viewing a custom table
Using device policies
Reasons to create a device policy
Tasks associated with device policies
Create a device policy
Apply the device policy
Scheduling tasks
Tasks you can schedule using MarkVision
To schedule a task
Managing plug-ins
Generic file download
Generic file download
Using the Generic File Download task
Resource Management
Using the Resource Management task
Uploading resource files to the MarkVision Server
Removing resource files from the MarkVision Server
Downloading resource files to selected devices
Bookmark Management
Using the Bookmark Management task
Creating folders
Creating a new bookmark
Loading an existing bookmark
Saving a bookmark
Deleting a bookmark or folder
Changing the properties of a folder or bookmark
Wireless print server support
Creating a WLAN device policy
Using the WLAN task
Using the Install CA Certificate task
Destination management
Using destination management tasks
Editing destinations
Removing destinations
Destinations in device policies
Changing printer settings
Checking printer status
Organizing devices
Organizing devices
Viewing a print server embedded Web page
Viewing all printers
Creating maps
Creating maps
Creating a map
Using a map
1 2 3
4
Monitoring printer supplies
Moving the MarkVision Server
1 2
3 4
Starting and stopping the MarkVision Professional Server on a Windows system
Starting and stopping the MarkVision Professional Server on a Macintosh system
Starting and stopping the MarkVision web service on a Macintosh system
Starting and stopping the MarkVision Professional Server on a UNIX system
Starting and stopping the MarkVision Web service on a UNIX system
Importing and exporting MVP Server settings
Exporting MVP Server settings
Importing MVP Server settings
Flashing print servers
To flash Lexmark print servers
Formatting storage devices
Print Permissions Technology
Print Permissions Technology
Using the Print Permissions Technology tasks
Queue management
Configuring the MarkVision Server
For Windows operating systems only
To create print queues
To remove print queues
For Windows XP administrator accounts without passwords
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MarkVision Messenger
6
Installing MarkVision Messenger
How does MarkVision Messenger work?
Event Types
Device Status Alerts
Printer Folder Alerts
Device Selection
Command types
What are Actions?
Simple Filters
Custom filters
Statements:
Conditions:
Trigger on Either Active or Clear filters
Trigger on Active filters
How do I use MarkVision Messenger?
Step 1: Preview the steps
1 2
Step 2: Name your Action
Step 3: Set user access
Step 4: Select the Event Type
Step 5: Select specific events or folder
If your Action is triggered by a Printer Folder Alert
1 2
If your Action is triggered by a Device Status Alert
Step 6: Select devices
Step 7: Select a command
Step 8: Compose the command
To send an e-mail message
To execute a command line on a remote host
To execute a command line on the MarkVision Server
To setup a Tivoli event server
Step 9: Select a filter
If your Action is triggered by Device Status Alerts:
If your Action is triggered by Printer Folder Alerts:
Step 10: Customize a filter
Step 11: Verify Action information
Modifying an Action
1 2
Enabling an Action
Disabling an Action
Deleting an Action
Viewing Action information
Setting or changing user data
Generating reports
Keeping a log of paper jams
Delaying Event notifications
Monitoring specific device paper trays
Sending an e-mail
Ordering supplies
Setting up a SMTP mail server
Setting up the Tivoli event adapter
Troubleshooting
7
Problems with user accounts and account groups
Error reading account
A message that indicates there was an error reading accounts
Error reading password
A message that indicates there was an error reading the password.
Forgotten password
If you have forgotten your password
Problems with network devices
MarkVision is unable to find a network device
Device not responding message appears
Problems with MarkVision Messenger
Printer information appears incorrect
No printer icon(s) appear
Problems with MarkVision Messenger
Cannot access MarkVision Messenger
Problems with MarkVision Messenger
No e-mail notification
MarkVision Messenger does not work properly while Apache is installed
Problems with actions
Cannot create a new action
Cannot enable an action
Cannot disable an action
Cannot modify an action
Cannot delete an action
Action did not work
Action has unexpected results
Action list is empty
No private actions listed
Miscellaneous problems
Miscellaneous problems
The client and server cannot communicate
No folder(s)
A message that indicates there was an error reading folders
All folders are missing (no login error messages)
Cannot enter characters in printers in a different language
Frequently Asked Questions
8
How do I get to the server after installing?
How do I discover printers?
How do I discover printers?
Manage Discovery Profiles task
1 2
3 4
Quick Find task
Is IPX supported?
Is there any way to speed up device discoveries?
What are the differences between the Application and the Web Client?
What are the differences between the Application and the Web Client?
What do the lines through some devices mean?
Why are some devices displayed in red text?
How do I create a filter and apply it to a folder?
How do I create a filter and apply it to a folder?
1 2 3 4
What is MarkVision Messenger?
1 2
What is MarkVision Messenger?
How do you create actions?
Where is the README file?
11
12
Where is the README file?
How do I change the MarkVision Web Server port?
How do I change the MarkVision Web Server port?
Where can I find additional Tivoli support for MarkVision?