7 Troubleshooting

Problems with user accounts and account groups

Error reading account

When you log in, MarkVision validates your account by requiring a user name and password.

At login, if you see:

A message that indicates there was an error reading accounts

Possible causes

The user name or password you entered is invalid. See Error reading password.

You have logged in to the wrong MarkVision Server.

The MarkVision Server is not running.

The file containing your account information is corrupt.

There is a problem verifying the account information with the LDAP server (if LDAP authentication has been enabled).

User actions

Contact your administrator.

Administrator actions

From the Services control panel, verify that the MarkVision Server is running on the Web server.

If the service is not running:

1Stop and restart the service.

2Ask the user to attempt to log in again. If the service is running:

1Log in to MarkVision using the default administrator username and password.

2Reconfigure or add the user's account (User Accounts and Groups task).

Troubleshooting

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Lexmark manual Problems with user accounts and account groups, Error reading account, Troubleshooting, 113

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