If you have forgotten your password

User actions

Ask your administrator to reset your password.

Administrator actions

Reset the user's password.

1Click User Accounts and Groups from the All Tasks menu.

2Select the appropriate account.

3Change the password information as necessary.

Problems with network devices

MarkVision is unable to find a network device

1Make sure the printer is turned on and is ready.

2Make sure the LAN cable is plugged into both the print server and into the LAN, and is working properly.

3If you are using an INA:

Make sure the print server is properly installed and enabled. Print a setup page for the printer. See your print server documentation for instructions. The print server should appear in the list of attachments on the setup page.

Make sure TCP/IP on the print server is activated. The protocol must be active for the print server and MarkVision to work. You can do this from the printer operator panel.

4If you are using an ENA:

Check the print server lights. Refer to your print server documentation for instructions.

Print a setup page from the print server. Refer to your print server documentation for instructions.

5Make sure the SNMP community name you supplied to MarkVision is the same as the one set in the print server.

6PING the print server.

If PING works, check the IP address, netmask, and gateway to make sure they are correct. Turn the printer off, and then PING again to check for duplicate IP addresses.

If PING does not work, check the setup page you printed to be sure IP is enabled.

If TCP/IP is enabled, check the IP address, netmask, and gateway to be sure they are correct.

Make sure bridges and routers are functioning correctly.

Problems with network devices

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Lexmark manual Problems with network devices, MarkVision is unable to find a network device, 115

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