Lexmark 11 8

Frequently Asked Questions

124

8Frequently Asked Questions

How do I get to the server after installing?

Accessing the MarkVision Professional Server with the MarkVision Application

In application form, the client is installed locally so it can be launched just like any other program

installed on the machine. For example, in Windows environments, you can double-click the

MarkVision Professional icon on the desktop. This version of the client does not use a Web

browser.

After starting the application:

•Enter the hostname or IP address of the machine running the MarkVision Server, and then

click Connect. You can also click Browse to locate your server.

•If user accounts are enabled, you are prompted to enter the name of a user account and its

password.

•Click Login.

Accessing the MarkVision Professional Server with the MarkVision Web Client

Since the MarkVision Web Client is browser based, you need to open your browser and point it to the

MarkVision URL. If MarkVision Professional is your default Web server, the URL is:

http://<your server>/markvision

where <your server> is the IP address or hostname of the machine that is running the MarkVision

Server.

If MarkVision Professional is not your default Web server, the URL is:

http://<your server>:9180/markvision

Note that because this URL uses a non-standard port number, in most browsers, you need to type

the "http://" in the beginning of the URL.

Note: The "markvision" part of the URL is case-sensitive; it must be entered in all

lowercase letters.

The MarkVision Web Client launches a browser window from which MarkVision Professional runs as

a Java applet. If you have not already enabled your browser to support Sun's Java Runtime

Environment (JRE), you must do so at this time. In order to run the Web Client , y ou must fi rst enabl e

your Web browser to support JRE by installing the Java plug-in. In Windows environments, the

Contents

Main Edition: June 2005 Licensing Notice Contents Contents Chapter 6: MarkVision Messenger ............................................. 93 Chapter 7: Troubleshooting...................................................... 113 Chapter 8: Frequently Asked Questions.................................. 124 Introduction to MarkVision P rofessional 1 Introduction Terms used in this document Terms used in this document Whats new in MarkVision Professional 11.0 MarkVision components MarkVision components The MarkVision Client MarkVision Client Application MarkVision Web Client MarkVision Messenger MarkVision Server MarkVision Web Server System requirements Minimum RAM and processor configurations for multiple devices MarkVision Professional for UNIX systems Java Virtual Machine recommendations Supported devices Page Page Page Using MarkVision Professional 2 Installing MarkVision Professional Before you install 1 2 Where to install MarkVision components Installation notes Installing MarkVision Professional for Windows and Mac OS X systems 1 2 To uninstall MarkVision Professional Windows default file locations Installing MarkVision Professional for UNIX systems HP-UX AIX RedHat Linux; SuSE Linux Solaris SPARC systems 5 Unix general file locations Setting up the MarkVision Professional UNIX Server To uninstall the MarkVision Professional UNIX Client 1 2 Installing MarkVision Professional into CDE 1 2 Installing MarkVision Professional into KDE Installing MarkVision Professional into GNOME Finding space to install MarkVision Professional Installing MarkVision Professional for a Novell NetWare server To stop the MarkVision Server To start the MarkVision Server Uninstalling MarkVision Professional for a Novell NetWare Server 1 2 3 Upgrading from previous versions of MarkVision To export devices from classic MarkVision: Getting started Invoking the MarkVision Client Opening the MarkVision Application Accessing the MarkVision Web Client Starting MarkVision Professional Getting started 1 2 Managing your devices with MarkVision Professional Basics Home screen Layout Multi-select capability Enhanced accessibility MarkVision tasks All Tasks list The following table briefly describes the tasks available from the All Tasks list. Page Page Page Page Page 3 Adding and removing devices Creating discovery profiles Discovering devices Adding and removing devices Including and excluding devices Advanced features Adding and removing devices Import / Export buttons Load / Save buttons Scheduling Naming devices Adding devices Creating folders Page Using filters Using filters When multiple conditions are selected Device Type Example 1: Basic filter Example 2: Advanced filter Creating user accounts and user groups Create an administrator account Create a new user account Create an account group Create a user group Edit or remove an existing user account or group Assigning user privileges Assigning user privileges Administrator privileges Designated user privileges 4 Adapter password conformance Enter Device Password task Using the Enter Device Password task Device Password task Manage Global Password List task To add a device password To edit a device password To delete a device password Confidential print job settings Using Confidential Print Job Lockout Using Confidential Print Job Expiration Secure communication Setting server communication security Setting the server communication security password Setting the server communication security level Selecting Server-to-Client security Secure communication 4 5 Setting communication security for devices Using the Communication Password task 1 2 Secure viewing of encrypted hard disk drives User authentication User authentication LDAP Server authentication To enable LDAP Server authentication 1 2 Active session expiration To use active session expiration Account password expiration To set the account password expiration interval To change your account password Managing devices 5 Finding the devices you want Creating custom views To create a custom view To edit a custom view Creating custom tables Creating a custom table Viewing a custom table Using device policies Reasons to create a device policy Tasks associated with device policies Create a device policy Apply the device policy Scheduling tasks Tasks you can schedule using MarkVision To schedule a task Managing plug-ins Generic file download Generic file download Using the Generic File Download task Resource Management Using the Resource Management task Uploading resource files to the MarkVision Server Removing resource files from the MarkVision Server Downloading resource files to selected devices Bookmark Management Using the Bookmark Management task Creating folders Creating a new bookmark Loading an existing bookmark Saving a bookmark Deleting a bookmark or folder Changing the properties of a folder or bookmark Wireless print server support Creating a WLAN device policy Using the WLAN task Using the Install CA Certificate task Destination management Using destination management tasks Editing destinations Removing destinations Destinations in device policies Changing printer settings Checking printer status Organizing devices Organizing devices Viewing a print server embedded Web page Viewing all printers Creating maps Creating maps Creating a map Using a map 1 2 3 4 Monitoring printer supplies Moving the MarkVision Server 1 2 3 4 Starting and stopping the MarkVision Professional Server on a Windows system Starting and stopping the MarkVision Professional Server on a Macintosh system Starting and stopping the MarkVision web service on a Macintosh system Starting and stopping the MarkVision Professional Server on a UNIX system Starting and stopping the MarkVision Web service on a UNIX system Importing and exporting MVP Server settings Exporting MVP Server settings Importing MVP Server settings Flashing print servers To flash Lexmark print servers Formatting storage devices Print Permissions Technology Print Permissions Technology Using the Print Permissions Technology tasks Queue management Configuring the MarkVision Server For Windows operating systems only To create print queues To remove print queues For Windows XP administrator accounts without passwords Page MarkVision Messenger 6 Installing MarkVision Messenger How does MarkVision Messenger work? Event Types Device Status Alerts Printer Folder Alerts Device Selection Command types What are Actions? Simple Filters Custom filters Statements: Conditions: Trigger on Either Active or Clear filters Trigger on Active filters How do I use MarkVision Messenger? Step 1: Preview the steps 1 2 Step 2: Name your Action Step 3: Set user access Step 4: Select the Event Type Step 5: Select specific events or folder If your Action is triggered by a Printer Folder Alert 1 2 If your Action is triggered by a Device Status Alert Step 6: Select devices Step 7: Select a command Step 8: Compose the command To send an e-mail message To execute a command line on a remote host To execute a command line on the MarkVision Server To setup a Tivoli event server Step 9: Select a filter If your Action is triggered by Device Status Alerts: If your Action is triggered by Printer Folder Alerts: Step 10: Customize a filter Step 11: Verify Action information Modifying an Action 1 2 Enabling an Action Disabling an Action Deleting an Action Viewing Action information Setting or changing user data Generating reports Keeping a log of paper jams Delaying Event notifications Monitoring specific device paper trays Sending an e-mail Ordering supplies Setting up a SMTP mail server Setting up the Tivoli event adapter Troubleshooting 7 Problems with user accounts and account groups Error reading account A message that indicates there was an error reading accounts Error reading password A message that indicates there was an error reading the password. Forgotten password If you have forgotten your password Problems with network devices MarkVision is unable to find a network device Device not responding message appears Problems with MarkVision Messenger Printer information appears incorrect No printer icon(s) appear Problems with MarkVision Messenger Cannot access MarkVision Messenger Problems with MarkVision Messenger No e-mail notification MarkVision Messenger does not work properly while Apache is installed Problems with actions Cannot create a new action Cannot enable an action Cannot disable an action Cannot modify an action Cannot delete an action Action did not work Action has unexpected results Action list is empty No private actions listed Miscellaneous problems Miscellaneous problems The client and server cannot communicate No folder(s) A message that indicates there was an error reading folders All folders are missing (no login error messages) Cannot enter characters in printers in a different language Frequently Asked Questions 8 How do I get to the server after installing? How do I discover printers? How do I discover printers? Manage Discovery Profiles task 1 2 3 4 Quick Find task Is IPX supported? Is there any way to speed up device discoveries? What are the differences between the Application and the Web Client? What are the differences between the Application and the Web Client? What do the lines through some devices mean? Why are some devices displayed in red text? How do I create a filter and apply it to a folder? How do I create a filter and apply it to a folder? 1 2 3 4 What is MarkVision Messenger? 1 2 What is MarkVision Messenger? How do you create actions? Where is the README file? 11 12 Where is the README file? How do I change the MarkVision Web Server port? How do I change the MarkVision Web Server port? Where can I find additional Tivoli support for MarkVision?