Symptom | Cause | Solution | |
Print too light | • The Toner Darkness setting is | • Select a different Toner | |
| too light. |
| Darkness† setting from the |
| • You are using paper that does |
| printer driver before sending the |
| not meet the printer |
| job to print. |
| specifications. | • Load paper from a new | |
| • The toner cartridge is low on |
| package. |
| toner. | • Avoid textured paper with rough | |
| • The toner cartridge is defective. |
| finishes. |
|
| • Make sure the paper you load in | |
|
|
| the trays is not damp. |
|
| • Replace the toner cartridge. | |
|
|
| |
Print too dark | • The Toner Darkness setting is | • Select a different Toner | |
| too dark. |
| Darkness† setting from the |
| • The toner cartridge is defective. |
| printer driver before sending the |
|
|
| job to print. |
|
| • Replace the toner cartridge. | |
|
|
|
|
Transparency print quality is | • You are using transparencies | • | Use only transparencies |
poor | that do not meet the printer |
| recommended by the printer’s |
(Print has inappropriate light or | specifications. |
| manufacturer. |
dark spots, toner is smeared, or | • The Form Type setting in the | • Make sure the Form Type | |
horizontal or vertical light bands | printer driver is set to something |
| setting is set to transparency. |
appear.) | other than transparency. |
|
|
|
|
| |
Toner specks | • The toner cartridge is defective. | • Replace the toner cartridge. | |
| • The fuser is worn or defective. | • | Replace the fuser*. |
| • Toner is in the paper path. | • | Call for service. |
Toner rubs off the paper easily | • The Paper Texture setting is | • | Change Paper Texture† from |
when you handle the sheets | wrong for the type of paper or |
| Normal to Smooth or Rough. |
| specialty media you are using. | • | Change Paper Weight† from |
| • The Paper Weight setting is | ||
|
| Plain to CardStock (or other | |
| wrong for the type of paper or |
| |
|
| appropriate weight). | |
| specialty media you are using. |
| |
| • Replace the fuser*. | ||
| • The fuser is worn or defective. | ||
|
|
| |
Gray background | • The Toner Darkness setting is | • | Select a different Toner |
| too dark. |
| Darkness† setting from the |
ABCDE | • The toner cartridge is defective. |
| printer driver before sending the |
|
| job to print. | |
|
|
| |
ABCDE |
| • Replace the toner cartridge. | |
|
|
| |
ABCDE |
|
|
|
*To replace the fuser, call a service technician.
†This setting can be changed using the Local Printer Setup Utility. See “Using the Local Printer Setup Utility” on page 103 for more information.
Troubleshooting
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