4413-XXX
Scan/copy quality service check
| FRU / Function | Action |
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1 | Scanned images | Check the lighter/darker settings to see if it is |
| are faded, or | correct. |
| colors are dull, |
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| blurry, or fuzzy. | • From the control panel |
| Images are | • From the Scan & Copy Control Program |
| slanted or |
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| crooked and the |
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| straight lines in | Check to see if there is any dust or debris on the |
| the image appear | glass lens of the CIS. This may cause a poor |
| to be jagged or | image. |
| uneven. |
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2 | Blank copies | If there are blank copies found, make sure that the |
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| original document is facing down. |
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| Check the print cartridges to see if they need to be |
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| cleaned or replaced. |
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3 | Scanning error | Ensure the USB cable is correctly installed. |
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| Ensure the USB cable is proper for USB |
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| specification, version 1.1. |
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| Start the system after TWAIN driver is reinstalled. |
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| If error still occurs, replace the system board. Go |
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| to the “System board removal” on page |
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Diagnostic information