Power problems
Symptom | Action | |
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No power in machine, motors do | Go to the “Power service check” | |
not operate | on page | |
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Print quality problems |
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Symptom | Action | |
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• Voids in characters | Go to the “Print quality service | |
• | Light print | check” on page |
• | Prints off the page |
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• | Fuzzy print |
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• Carrier moves but no print |
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• | Printhead dries prematurely |
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• | Colors print incorrectly |
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• | Vertical alignment off |
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• Ink smearing | Go to the “Paper feed service | |
• | Vertical streaks on paper | check” on page |
• | Print lines crowded |
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Service checks
Carrier transport service check
| FRU | Action |
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1 | System Board | Check the carrier transport motor connector CN3. |
| Carrier Transport | If connected, check for approximately 30 volts on |
| pins 1 and 3 or at the wire connections located on | |
| Motor | the rear of the carrier transport motor. If voltage is |
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| incorrect, replace the system board. If voltage is |
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| correct, check the motor for shorts. If a short is |
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| found, replace the motor. Go to “Carrier transport |
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| motor removal” on page |
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