Troubleshooting | 47 |
REMOVE AND REINSTALL THE PRINTER SOFTWARE
Printer is printing blank pages
Blank pages may be caused by improperly installed ink cartridges.
REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD
1Reinstall the ink cartridges, see “Replacing ink cartridges” on page 16 for more information.
If the cartridges do not seem to fit, then make sure the printhead is properly seated, and then try installing the cartridges again.
2Load plain, unmarked paper.
3From the printer control panel, navigate to: 
> Setup > 
> Maintenance > 
4 Press the up or down arrow button to scroll to Deep Clean Printhead, and then press 
. A cleaning page prints.
5Load plain, unmarked paper.
6From the Maintenance menu screen, press the up or down arrow button to scroll to Align Printer, and then press 
.
An alignment page prints.
Note: Do not remove the alignment page until printing is finished.
Printer is busy or does not respond
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:
MAKE SURE THE PRINTER IS NOT IN SLEEP MODE
If the power light is blinking on and off slowly, then the printer is in Sleep mode. Press 
to wake up the printer.
If the printer will not come out of Sleep mode, then reset the power:
1Unplug the power cord from the wall outlet, and then wait 10 seconds.
2Insert the power cord into the wall outlet, and then turn on the printer.
If this problem persists, then check our Web site for updates for your printer software or firmware.
RECONNECT THE PRINTER POWER SUPPLY
1Turn off the printer.
Note: Make sure the printer is not in Sleep mode. Press and hold 
for three seconds to turn off the printer.
2Unplug the power cord from the wall outlet, and then pull out the power cord from the power supply.
3After one minute, reconnect the power cord into the power supply, and then plug the power cord into the wall outlet.
4Turn on the printer.
Cannot delete documents from the print queue
If you have jobs stuck in the print queue and cannot delete them to get other jobs to print, then the computer and printer may not be communicating.
RESTART THE COMPUTER AND TRY AGAIN
REMOVE AND RECONNECT THE USB CABLE CONNECTED TO YOUR PRINTER
Cannot print through USB
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:
CHECK THE USB CONNECTION
1Check the USB cable for any damage. If the cable is damaged, then use a new one.
2Firmly plug the square end of the USB cable into the back of the printer.
3Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with 
.
Note: If you continue to have problems, then try another USB port on the computer. You may have connected to a defective port.
MAKE SURE THE USB PORT IS ENABLED IN WINDOWS
1Run the Device Manager.
In Windows 8
From the Search charm, type run, and then navigate to: Apps list > Run > type devmgmt.msc > OK
In Windows 7 or earlier
aClick 
, or click Start and then click Run.
