Scan was not successful
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:
CHECK THE USB CONNECTION
1Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.
2Firmly plug the square end of the USB cable into the back of the print er.
3Firmly plug the rectangular end of the USB cable into the USB port of t he computer.
The USB port is marked with .
Note: If you continue to have problems, then try another USB port on the compu ter. You may have connected to a
defective port.
RESTART THE COMPUTER
ADD NETWORK PRINTERS THROUGH THE EDIT DEVICE LIST DIALOG
If you are scanning from a network printer, then add that printer using the Edit D evice List dialog. For more
information, see the Edit Device List Help:
1With the Scan Center application open, choose Browse Devices from the Device pop-up menu.
2Click
?
from the Edit Device List dialog that appears.
MAKE SURE “ENABLE NETWORK SCAN TO COMPUTER” IS SELECTED IN THE GENERAL TAB OF THE SCANCENTER (MACINTOSH ONLY)
Notes:
•This is available only in Mac OS X version 10.6.
•If you have several applications open, then make sure that the Scan Center is the active application. Otherwise,
the correct menu bar does not appear.
From the menu bar, navigate to:
Scan Center > Preferences > General tab
Scanning takes too long or freezes the computer
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:
CLOSE OTHER SOFTWARE PROGRAMS THAT ARE NOT BEING USEDUSE A LOWER SCANNING RESOLUTION
Troubleshooting
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