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Lexmark Print job does not print or is missing pages, MAKE SURE THE INK CARTRIDGES ARE INSERTED CORRE CTLY, SELECT YOUR PRINTER FROM THE PRINT DIALOG BEFORE SENDING THE PRINT JOB, MAKE SURE THE PRINT JOB IS NOT PAUSED MAKE SURE YOUR PRINTER IS SET AS THE DEFAULT PRINTER, R EMOVE AND RECONNECT THE USB CABLE CONNECTED TO YOUR

Models: 30E 30P 31N 3EN S500 SERIES

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Print job does not print or is missing pages

If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:

MAKE SURE THE INK CARTRIDGES ARE INSERTED CORRE CTLY

1Turn the printer on, and then open the printer.

2Make sure the cartridges are inserted correctly.

The cartridges should click firmly into the mat ching color slot of the printhead.

3Close the printer.

SELECT YOUR PRINTER FROM THE PRINT DIALOG BEFORE SENDING THE PRINT JOB

Note: This solution applies to Macintosh users only.

1With a document open, choose File > Print.

2From the printer pop-up menu, choose your printer, and then cl ick Print.

If your printer does not appear on the Printer list, then choose Add Printer. From the list of printers in the Default

tab, select your printer, and then click Add.

If your printer does not appear on the list, then try either of the following:

•For a USB-connected printer, remove and then reconnect the USB cable.

•For a printer that is wirelessly connected, see the Wireless troubleshooting section .

MAKE SURE THE PRINT JOB IS NOT PAUSEDMAKE SURE YOUR PRINTER IS SET AS THE DEFAULT PRINTER

RECONNECT THE PRINTER POWER SUPPLY

1Turn off the prin ter.

Note: Make sure the printer is not in Power Saver mode. Press and hold for three seconds to turn off the printer.

2Unplug the power cord from the wall outlet, and then pull out the power cord from the power supply.

3After one minute, reconnect the power cord into the power suppl y, and then plug the power cord into the wall

outlet.

4Turn on the printer.

REMOVE AND RECONNECT THE USB CABLE CONNECTED TO YOUR PRINTER

CHECK THE USB CONNECTION

1Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.

2Firmly plug the square end of the USB cable into the back of the print er.

Troubleshooting

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Contents

Main Contents Page Page Safety information About your printer Thank you for choosing this prin ter! Minimizing your printer's environmental impact Conserving energy Conserving paper Finding information about the printer Page Understanding the parts of the printer About your printer About your printer Ordering and replacing supplies Ordering ink cartridges Lexmark S508 models Using genuine Lexmark ink cartridges Replacing ink cartridges 5 6 Ordering paper and other supplies Recycling Lexmark products 1 2 3 Using the printer control panel buttons and menus Using the printer contro l panel The following diagrams explain the sections of the printer control panel: Using the printer control panel buttons and menus Changing temporary settings into new default settings To change the temporary settings into new defa ult settings To disable the settings timeout feature Changing the Power Saver timeout Saving paper and energy with Eco-Mode Resetting to factory se ttings Using the printer control panel menus Using a button combination (if you cannot read the current la nguage) Using the printer software Minimum system requirements Supported operating systems Using the Windows printer software Software installed during printer installation Printer software Using the Macintosh prin ter software Software installed during printer installation 1 2 Web Links Web Links are links to predefined Web pages. In Mac OS X version 10.6 1 Applications > select your printer folder > Web Links Finding and installing optional software Updating the printer software Checking for software updates Enabling automatic software updates (Windows only) Reinstalling the printer soft ware Uninstalling the printer software Installing the printer software Using the Internet Loading paper and original documents Loading paper Paper and specialty media guidelines Page Saving paper default settings Page Printing Tips for printing Printing basic document s Printing a document Collating printed copies Printing pages in reverse order Printing multiple pages on one sheet Printing documents from a memory card or flash drive (Windows only) If the printer is using a USB connection If the printer is using a Wireless connection (selected models only) Printing specialty docu ments Printing envelopes Printing labels Tips on loading label sheets Printing on custom-size paper 1 2 3 4 5 6 7 8 Working with photos Using a memory card or flash drive with the printer 1 2 Supported memory cards and file types Printing photos using the printer control panel 1 2 3 4 Editing photos using the printer control panel Printing photos from a memory device using the printer software If the printer is using a USB connection If the printer is using a Wireless connection (selected models only) Printing photos from a PictBridge-enabled digital camera Printing photos from a memory device using the proof sheet Printing photos from a digital camera using DPOF Printing from a Bluetoot h-enabled device Setting up a connection between your printer and a Bluetooth-enabled device Setting the Bluetooth security level Printing from a Bluetooth-enabled device Printing on both sides of the paper (duplexing) Printing on both sides of the paper (duplexing) automatically Setting the duplex printing dry time (Macintosh only) In Mac OS X version 10.6 In Mac OS X version 10.5 or earlier Printing on both sides of the paper (duplexing) manually Managing print jobs Setting your printer as the default printer Changing the printing mode Changing the printing mode f or a single print job Pausing print jobs Resuming print jobs Canceling print jobs Copying Tips for copying Making copies Copying photos Copying a two-sided do cument Enlarging or reducing images Adjusting copy quality Making a copy lighter or darker Collating copies using th e printer control panel Repeating an image on one page Copying multiple pages on one sheet Making a duplex copy Making a duplex copy automatically Making a duplex copy manually Canceling copy jobs Scanning Tips for scanning Scanning to a local or network computer Scanning to a flash drive or memory card Scanning photos into an editing application Using the printer control panel Using the printer software Scanning documents into an editing application Scanning directly to e-mail using the printer software Scanning to a PDF Scanning FAQ How can I improve the quality of a scan? How do I scan in black and white? Why am I being asked for a PIN? What is an application list, and how do I update it? Canceling scan jobs Networking Installing the printer on a wireless network Wireless network compatibility Supported network security options No Security Printing a network setup page Information you will need to set up the printer on a wireless network Installing the printer on a wireless network Installing the printer on other computers Interpreting the colors of the Wi-Fi indicator light Special wireless installation instructions Before you begin Adding the printer to your wireless network Assigning a static IP address Changing wireless setti ngs after installation Advanced wireless setup Creating an ad hoc wireless network In Windows Vista or later In Windows XP In Windows 2000 Adding a printer to an existing ad hoc wireless network Configuring the printer wirelessly using WPS (Wi-Fi Protected Setup) Switching between USB and wireless connections (Windows only) Using the printer wirelessly Using the printer locally (USB) Switching between USB and wireless connections (Macintosh only) Switching to a wireless connection Switching to a local (USB) connection Sharing a printer in a Windows environment Sharing a printer in a Macintosh environment Networking FAQ What is Wi-Fi Protected Setup? Where do I find my WEP key or WPA passphrase? What is an SSID? Where do I find my SSID? What is a network? How do I find out what type of security my network is using? How are home networks configured? Wireless network examples Why do I need an installation ca ble? How do I attach the installation cable? 1 2 3 How are infrastructure and ad hoc networks different? Finding the signal strength How can I improve wireless signal strength? MOVE THE PRINTER CLOSER TO THE WIRELESS ACCESS POINT/WIRELESS ROUTER R EMOVE OBSTACLES BETWEEN THE ACCESS POINT AND THE R EMOVE SOURCES OF ARRANGE THE NETWORK TO REDUCE SIGNAL ABSORPTION How can I make sure my computer and printer are connected to the same wireless network? For Macintosh users with an AirPort base station For Macintosh users with an access point Can I use my printer on a USB and a network connection at the same time? What is a MAC address? How do I find the MAC address? What is an IP address? What is TCP/IP? How do I locate IP addresses? How to locate a printer IP address How are IP addresses assigned? Page Maintaining the printer Maintaining ink cartridges Checking ink levels Aligning the printhead Cleaning the printhead nozzles Cleaning the exterior of the printer Cleaning the scanner glass Troubleshooting Before you troubleshoot Using the Service Center to solve printer problems If Troubleshootin g does not solve your problem Setup troubleshooting Incorrect language appears on the display C HANGE THE LANGUAGE USING THE PRINTER Printhead errors R EMOVE AND REINSERT THE 4 5 Software did not install 1 2 3 Print job does not print or is missing pages MAKE SURE THE INK CARTRIDGES ARE INSERTED CORRE CTLY 1 2 3 SELECT YOUR PRINTER FROM THE PRINT DIALOG BEFORE SENDING THE PRINT JOB Printer is printing blank pages R EINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE 1 2 3 4 5 6 Jams and misfeeds troubleshooting Paper jam in the printer Paper jam in the paper support Paper jam in the duplex unit Page Paper or specialty media misfeeds C HECK PAPER R EMOVE EACH PAGE AS IT IS ADJUST THE PAPER GUIDES TO FIT THE LOADED PAPER Print troubleshooting Poor quality at the edges of the page C HECK MINIMUM PRINT SELECT THE BORDERLESS PRINT FEATURE Streaks or lines on printed image C HECK THE INK Print speed is slow MAXIMIZE COMPUTER PROCESSING SPEED Copy and scan trouble shooting Troubleshooting Copier or scanner does not respond SET YOUR PRINTER AS THE DEFAULT PRINTER Scanner unit does not close 1 2 3 Poor copy or scanned image quality Scan was not successful R ESTART THE ADD NETWORK PRINTERS THROUGH THE EDIT DEVICE LIST DIALOG 1 2 Scanning takes too long or freezes the computer CLOSE OTHER SOFTWARE PROGRAMS THAT ARE NOT BEING USED USE A LOWER SCANNING RESOLUTION Memory card troubleshooting Memory card troubleshooting checklist Nothing happens when a memory card is inserted C HECK THE NETWORK Cannot print documents from a memory card or flash drive C HECK THE NETWORK Photos do not transfer from a memory card across a wireless network Wireless troubleshooting Wireless troubleshooting checklist Resetting the wireless settings to factory defaults 1 2 3 4 Cannot print over wireless network TURN THE ACCESS POINT (WIRELESS ROUTER) OFF AND THEN BACK ON C HECK YOUR WEP KEY OR WPA C HECK IF YOUR ACCESS POINT HAS AN ASSOCIATION / REGISTRATION MOVE YOUR ACCESS POINT AWAY FROM OTHER ELECTRONIC DEVICES MOVE THE COMPUTER AND/OR PRINTER CLOSER TO THE ACCESS POINT C HECK THE WIRELESS SIGNAL MAKE SURE YOUR COMPUTER IS CONNECTED TO YOUR ACCESS POINT MAKE SURE THAT YOUR COMPUTER AND PRINTER ARE CONNECTED TO THE SAME WIRELESS NETWORK 1 2 For Macintosh users with an access point 1 a MAKE SURE YOUR OS IS COMPATIBLE WITH WIRELESS PRINTING THROUGH AIRPORT The Continue button is unavailable MAKE SURE THAT THE PRINTER IS PLUGGED IN AND TURNED ON MAKE SURE THAT THE USB PORT ON THE COMPUTER IS WORKING MAKE SURE THAT THE USB CABLE IS WORKING MAKE SURE THAT YOU ARE USING THE CORRECT CD FOR YOUR PRINTER MODEL R ECONNECT THE POWER 1 2 3 4 5 T RY RUNNING THE INSTALLER Cannot print and there is a firewall on the computer Wi-Fi indicator light is not lit CHECK POWER Wi-Fi indicator light is green but the printer does not print (Windows only ) ALLOW THE WIRELESS INSTALLATION TO COMPLETE ENABLE THE PRINTER SELECT THE WIRELESS PRINTER SELECT THE WIRELESS PORT Wi-Fi indicator light is still orange C HECK NETWORK C HECK SECURITY If you are using WEP security If you are using WPA security MOVE THE COMPUTER AND/OR PRINTER CLOSER TO THE WIRELESS ACCESS POINT (WIRELESS ROUTER) Wi-Fi indicator light is blinking orange during installation MAKE SURE THE ACCESS POINT IS ON MOVE YOUR ACCESS POINT TO MINIMIZE INTERFERENCE MOVE THE COMPUTER AND/OR PRINTER CLOSER TO THE ACCESS POINT C HECK YOUR WEP KEY OR WPA P ING THE ACCESS POINT MAKE SURE YOUR COMPUTER CAN COMMUNICATE WITH THE PRINTER C ONFIGURE THE PRINTER FOR WIRELESS ACCESS Wireless print server not installed C HECK Communication not available message displays when printing wirelessly MAKE SURE YOUR COMPUTER AND PRINTER HAVE VALID IP ADDRESSES FOR THE NETWORK MAKE SURE THE WIRELESS PORT IS SELECTED MAKE SURE BIDIRECTIONAL COMMUNICATION IS ENABLED 4 5 6 7 8 Communication with printer lost when connected to Virtual Private Network (VPN) Resolving intermittent wireless comm unications issues D ISCONNECT FROM ALL VPN S WHEN ATTEMPTING TO USE THE WIRELESS ELIMINATE SOURCES OF INTERFERENCE C HANGE THE CHANNEL THE WIRELESS ROUTER CONFIGURE THE WIRELESS ROUTER WITH A UNIQUE SSID ASSIGN STATIC IP ADDRESSES TO ALL DEVICES IN THE NETWORK 1 2 3 C HECK FOR KNOWN ISSUES WITH THE WIRELESS C HECK FOR WIRELESS ADAPTER C HANGE ALL NETWORK DEVICES TO THE SAME P URCHASE A NEW Notices Product information Edition notice UNITED STATES GOVERNMENT RIGHTS Trademarks Licensing notices Federal Communications Commission (FCC) compliance information statement Hinweis zum GS-Zeichen Noise emission levels Temperature information Page Power Saver Off mode Total energy usage European Community (EC) directives conformity Industry Canada compliance statement Avis de conformit aux normes de lindustrie du Cana da Regulatory notices for telecommunication terminal equipment Notice to users of the US telephone network: FCC requirements South Africa telecommunications notice Notice to users of the Canadian telephone network Avis rserv aux utilisateurs du rseau tlphonique du Canada Notice to users of the New Zealand telephone network Using this product in Switzerland Utilisation de ce produit en Suisse Page Notice to users in Brazil Industry Canada (Canada) Industry Canada (Cana da) Taiwan NCC RF notice statement Notice to users in the European Union Notices LEXMARK SOFTWARE LIMITED WARRANTY AND LICENSE AGREEMENTS PRINTER LICENSE AGREEMENT CARTRIDGE LICENSE AGREEMENT* LEXMARK SOFTWARE LICENSE AGREEMENT 1 2 3 4 5 a Page 16 17 18 19 MICROSOFT CORPORATION NOTICES 1 2 ADOBE SYSTEMS INCORPORATED NOTICE Index A B C D E F G H I N O P R S T U V W