3Press Enter, or click OK.
The printer folder opens.
4Right-click the printer, and then select Properties from the menu.
5Click the Ports tab.
6Click the box next to Enable bidirectional support if it is not already checked.
7Click Apply.
8Click OK, and then try to print again.
Communication with printer lost when connected to Virtual Private Network (VPN)
You will lose your connection to a wireless printer on your local network when connected to mos t Virtual Private
Networks (VPNs). Most VPNs allow users to communicate with only the VPN and no other network at the same time.
If you would like to have the ability to connect to your local network and to a VPN at the same time, the system support
person for the VPN must enable split tunneling. Be a ware that some organizations will not allow spl it tunneling due to
security or technical concerns.
Resolving intermittent wireless comm unications issues
You may notice that your printer works for a short time and then s tops working, although apparently nothing has
changed on your wireless network.
Many different issues can interrupt network communications, an d sometimes more than one problem exists at the
same time. These are possible solutions. Try one or more of the following:
DISCONNECT FROM ALL VPNS WHEN ATTEMPTING TO USE THE WIRELESS NETWORK
Most Virtual Private Networks (VPNs) allow computers to communicate with only the VPN and no other network at
the same time. Disconnect from the VPN before installing the driver on the com puter or before running the wireless
setup on the computer.
To check if the computer is currently connected to a VPN, open your VPN Client sof tware and check your VPN
connections. If you do not have a VPN Client software installed, che ck the connections manually using the Windows
VPN Client.
If you would like to have the ability to connect to your local network and to a VPN at the same time, the system
support person for the VPN must enable split tunneling. Be aware that some organizations will n ot allow split
tunneling due to security or technical concerns.
TURN OFF THE WIRELESS ACCESS POINT (WIRELESS ROUTER) AND TURN IT BAC K ON AGAIN
ELIMINATE NETWORK CONGESTION
If a wireless network is too busy, the comp uter and printer may have difficulty communicating with each other . Some
causes of wireless network congestion can include:
Transferring large files across the network
Networked games
Peer-to-peer file swapping applications
Troubleshooting
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