PING THE ACCESS POINT TO MAKE SURE THE NETWORK IS WORKING
For Windows users
1Obtain the IP address of the access point.
aClick , or click Start and then click Run.
bIn the Start Search or Run box, type cmd.
cPress Enter, or click OK.
dType ipconfig, and then press Enter.
The “Default Gateway” entry is typically the access point.
The IP address appears as four sets of numbers separated by periods, such as 192.168.2.134.
2Ping the access point:
aClick , or click Start and then click Run.
bIn the Start Search or Run box, type cmd.
cPress Enter, or click OK.
dType ping followed by a space and the IP address of the access point. For example:
ping 192.168.1.100
ePress Enter.
3Check to see whether the access point responds:
If the access point responds, then you will see several lines appear that start with “Reply from.”
It is possible that the printer did not connect to the wireless n etwork. Turn off and then restart the printer
to try to connect again.
If the access point does not respond, then “Request timed out .” appears.
Try the following:
aClick , or click Start and then click Run.
bIn the Start Search or Run box, type ncpa.cpl , and then press Enter.
cPress Enter or click OK.
dSelect the appropriate connection from the ones shown.
eRight-click the connection, and then click Repair or Diagnose.
For Macintosh users
1Make sure AirPort is turned on:
From the Apple menu, navigate to:
System Preferences > Network
The AirPort status indicator should be green.
Troubleshooting
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