How to locate a printer IP address
•You can locate the printer IP address by viewing the printer network setup page.
If the printer and/or the laptop does not have an IP address, or if either has an address of 16 9.254.x.y (where x and
y are any two numbers between 0 and 255):
1Turn off the device that does not have a valid IP address (the la ptop, the printer, or both).
2Turn on the device(s).
3Check the IP addresses again.
If the laptop and/or printer still does not receive a valid IP address, there is a problem with your wireles s network.
Try the following:
•Make sure your wireless access point (wireless router) is turned on and is working .
•Remove any objects that could be blocking the signal.
•Temporarily turn off any unnecessary wireless devices on your n etwork and pause any network-intensive
activities, like large file transfers or network games. If the network is too busy, it is possible that the printer is
not receiving the IP address within the allowed time.
•Make sure your DHCP server, which may also be your wirel ess router, is working and is configured to assign IP
addresses. If you are not sure how to do this, refer to the ma nual that came with your wireless router for more
information.
If the printer and computer have valid IP addresses and the network is operation correct ly, continue troubleshooting.
MAKE SURE THE WIRELESS PORT IS SELECTED
Note: This solution applies to Windows users only
1Click , or click Start and then click Run.
2In the Start Search or Run box, type control print ers.
3Press Enter, or click OK.
The printer folder opens.
4Right-click the printer, and then select Properties from the menu.
5Click the Ports tab.
6Locate the selected port. The selected port has a check beside it in the Port column.
7If the Description column of the selected port indic ates that it is a USB port, scroll thro ugh the list and select the
port with Printer Port in the Description column. Check the printer mo del in the Printer column to make sure you
select the right printer port.
8Click OK, and then try to print again.
MAKE SURE BIDIRECTIONAL COMMUNICATION IS ENABLED
Note: This solution applies to Windows users only
1Click , or click Start and then click Run.
2In the Start Search or Run box, type control print ers.
Troubleshooting
123