Troubleshooting

Troubleshooting (Continued)

Error

Possible Causes

Solutions

 

 

 

• There is no picture

• Monitor/TV not detected by DVR

• Power off the monitor/TV and DVR. Power on the

on monitor/TV after

 

monitor/TV, and then power on the DVR

connecting it to the

 

 

DVR

 

 

 

 

 

 

• Input channel for DVR not

• On the monitor/TV, select the input channel the DVR is

 

selected on monitor/TV

connected to

 

 

 

 

• Video cable is loose or has

• Check the video cable connection to the DVR and

 

become disconnected

monitor/TV

 

 

 

 

• Video-out resolution has been

• Press and hold the button on the front panel of the

 

set to the incorrect setting

DVR until the DVR restarts. The DVR will reset to the

 

 

default resolution (1024x768)

 

 

 

• Mouse not detected

• Mouse cable is not firmly

• Firmly connect the mouse cable to the USB Mouse

by system

connected to the system

port on the front panel

 

 

 

 

• Mouse is not connected to the

 

 

system

 

 

 

 

 

• System needs to be reset

• Power off the system (disconnect power cable). Firmly

 

 

connect a USB mouse to the USB Mouse port on the

 

 

front panel of the system. Reconnect the power cable to

 

 

the DC 12V port on the rear panel.

 

 

 

• There is no picture

• Camera cables are loose or

• Check the camera video cable and connections

on selected channels

have become disconnected

• Disconnect and reconnect the cable at the system and

/ camera picture is

 

at the camera

not being displayed

 

• Try moving the camera to another channel or use

 

 

another cable

 

 

 

• The image on the

• Audio cables are loose or have

• Check the AUDIO Input connections to the DVR

DVR appears, but

been disconnected

 

does not have sound

 

 

 

 

 

 

• Volume on external speakers

• Increase volume on external speakers (not included)

 

(not included) is low or off

 

 

 

 

• The system beeps

 

• The beep at startup is normal

at startup

 

 

 

 

 

• The system beeps

• Motion detection is enabled and

• Open the Main Menu and click System>Motion. In the

during motion

the alarm buzzer is activated

Buzzer drop-down, select Off. Click pply

detection

 

 

 

 

 

• I am not receiving

• Email notification is disabled

• Ensure you have configured email notification. For

email notifications

 

details, see “Setting up Email Notification” on page 42

 

 

 

 

• Default setting is disabled, but

• If you want to use your own SMTP server, deselect the

 

you have not entered your own

Default box, and enter your SMTP Server address, Port,

 

SMTP information

User name, and Password in the respective fields

 

 

 

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