Troubleshooting

Troubleshooting Remote Connections

Error

Possible Causes

Solutions

 

 

 

• Cannot connect to the

• DVR not connected to router

• Connect an Ethernet cable from the DVR LAN port

DVR on a local network

 

to your router, and then reset the DVR using the

 

 

power switch

 

 

 

 

• DVR and computer not on same

• Ensure your DVR and computer are connected to

 

network

the same router

 

 

• If your computer is using a WiFi network, try

 

 

connecting it to the router using an Ethernet cable

 

 

 

• Cannot connect to the

• Ports not forwarded

• Port Forward the HTTP port (default: 80), Client

DVR over the Internet

 

Port (default: 9000), and Mobile Port (default: 1025)

 

 

on your router. For details on port forwarding, see

 

 

the Easy Connect manual on the CD or the

 

 

reference guides on www.lorextechnology.com

 

 

 

 

• DDNS account not created

• Follow the instructions under “Step 2 of 4: Create

 

 

a DDNS Account” on page 56

 

 

 

 

• DDNS not enabled on DVR

• Follow the instructions under “Step 3 of 4: Enable

 

 

DDNS on the DVR” on page 60

 

 

 

 

• DDNS address not entered

• In Internet Explorer or Safari, enter http://, the

 

correctly

DDNS domain name from the confirmation email in

 

 

full, and then colon and HTTP port (for example,

 

 

http://tomsmith.lorexddns.net:80)

 

 

 

• Cannot connect to the

• DVR has not been configured

• Ensure you have followed all the steps in “Setting

DVR using a mobile device

for Internet connection

up your DVR for Remote Connectivity” on page 51.

 

 

See above to troubleshoot remote connections

 

 

 

 

• Mobile Port has not been

• Forward the Mobile Port (default: 1025) on your

 

forwarded

router. For details on port forwarding, see the Easy

 

 

Connect manual on the CD or the reference guides

 

 

on www.lorextechnology.com

 

 

 

 

• IP address used from outside

• Use the DDNS address to connect to the DVR

 

internal network

using a mobile application

 

 

 

 

• Router is blocking DDNS

• Turn off WiFi connection and attempt to connect

 

connection from internal network

using 3G or mobile network

 

 

 

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